Customer experience shouldn't run on disconnected tools and static scripts. Dialpad Contact Center brings voice, digital channels, and human agents together in a single AI-native platform, built to act — not just record — on every customer interaction.
This is Agentic AI in practice: agents that reason through a problem, take the next step, and drive it to resolution without waiting on a human to intervene. Where legacy systems leave data trapped in silos, Dialpad Contact Center closes that gap, linking voice and data so context travels with the customer instead of getting lost between systems.
The payoff compounds. Dialpad has already generated over 775 million AI recaps, and each new interaction adds to a growing base of operational intelligence — sharper resolution paths, more productive agents, better outcomes quarter over quarter. None of it runs unchecked: Dialpad's Guardian layer keeps AI operations secure and governed, so intelligence scales without sacrificing oversight.
In practice, that means up to 80% of issues get resolved autonomously, freeing your team to focus on the conversations that genuinely need a human. Intelligence works at the edge; people stay at the center of the experience.
And you don't have to take the ROI on faith. Through Dialpad's Proving Ground, enterprises can validate performance and cost savings before rolling out at scale — a far more reliable path than betting on a brittle, rules-based bot.
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Datagate Telecom Billing
Datagate is a SaaS and telecom billing solution for MSPs who sell UCaaS VoIP, mobile voice & data services. Datagate can be integrated with many popular software systems used by MSPs, including ConnectWise Manage and QuickBooks. Datagate & partners can handle all your telecom tax & compliance needs.
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Ada
Ada is the omnichannel AI platform transforming customer service. Built to automate, scale, and elevate the customer experience, Ada’s generative AI agents deliver always-on, multilingual support across voice, messaging, and email, resolving up to 83% of inquiries instantly. Trusted by global brands like Square, Pinterest, Canva, and monday.com, Ada has powered over 5.5 billion customer interactions since 2016.
With Ada, organizations can eliminate long wait times through AI Voice, which provides natural, fast, and frustration-free phone support - no IVR menus required. AI Messaging powers personalized service across social, web, mobile, and SMS, while AI Email transforms inboxes by resolving 70% of customer emails automatically.
Designed for enterprise use, Ada combines automation and intelligence with unmatched control, transparency, and security. The platform is HIPAA, SOC 2, and GDPR compliant, ensuring sensitive data is protected at every level. Through Ada Playbooks, businesses can automate complex SOP workflows - like refunds or trial extensions - with precision.
Measure ROI with built-in analytics tracking CSAT, NPS, automation rates, and other KPIs that matter most. With robust APIs and out-of-the-box integrations, Ada fits seamlessly into any tech stack. Discover how Ada reduces costs, scales customer service, and delivers faster, higher-quality support - without compromising brand voice or experience.
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Telnyx
Telnyx is a real-time communications and AI infrastructure platform built to help businesses develop and deploy voice, messaging, and AI-powered conversational systems on top of a globally owned telecom network. Unlike traditional communication providers that rely heavily on rented infrastructure, Telnyx operates its own carrier-grade network stack, including physical interconnects, edge processing systems, mobile core infrastructure, and AI inference layers. This full-stack ownership allows the platform to deliver low-latency voice AI, programmable identity verification, autonomous orchestration, and real-time communication services without depending on external telecom providers. Telnyx provides developers and enterprises with tools such as voice agent builders, speech-to-text, text-to-speech, AI orchestration engines, global phone numbers, programmable compliance systems, and real-time communication APIs for building intelligent automation systems. The platform supports real-time multilingual AI transcription, AI-native routing, and conversational AI deployments powered by colocated GPUs and telecom edge points of presence. Telnyx also includes built-in programmatic compliance capabilities such as 10DLC and KYC automation to help organizations manage regulatory requirements directly within communication workflows. Businesses can use the platform to automate appointment reminders, customer support, financial interactions, retail workflows, automotive operations, and hospitality services through AI-driven voice and messaging agents. The company emphasizes enterprise-grade security with network-level identity verification, fraud prevention, deepfake protection, and compliance certifications including HIPAA, GDPR, PCI, SOC2 Type II, and ISO standards.
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