ClearFeed Description
ClearFeed is a Slack-integrated AI-powered support platform that combines the efficiency of a helpdesk with Slack’s collaborative environment.
1. Transform Slack into a central hub to manage requests.
2. Converting customer inquiries into actionable tickets will help you to respond quickly.
3. Automated knowledge bases can be used to provide support for many clients.
4. Slack's conversational ticketing simplifies internal employee support.
5. Support and Customer Success Teams can work efficiently within Slack.
6. Improve accountability and response times.
7. Monitor and manage customer inquiries from a single Slack Channel.
8. Keep your team aligned on all platforms and tools.
9. Boost productivity with AI-driven answers and organized knowledge resources.
10. Integrate seamlessly with existing tools to ensure efficient two-way communications.
ClearFeed Alternatives
SuperOps is the AI-native unified platform for modern MSPs and internal IT teams. It replaces the typical four-to-six-tool IT operations stack - PSA, RMM, helpdesk, MDM, asset tracking, network monitoring, patch management and IT documentation - with a single, built-as-one platform on a shared data layer. That architectural choice is what makes the rest of the platform work, particularly its agentic AI. Monica AI, SuperOps' intelligence layer, was designed alongside the platform from day one. It triages tickets, surfaces patch and CVE risks, drafts worklogs, suggests knowledge base articles, and increasingly handles fully autonomous workflows for routine work. SuperOps supports Windows, macOS, Linux, iOS, iPadOS and Android, integrates with the IT and MSP ecosystem (Slack, Teams, Azure AD, Okta, QuickBooks, Xero, Bitdefender, SentinelOne and more), and bundles Splashtop and ISL Online remote access free. Transparent pricing, fast deployment, founder-led product investment.
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Introw is a next-generation PRM platform designed to help B2B companies launch partner portals directly on top of their existing CRM systems, including HubSpot and Salesforce. It is built for speed, ease of use, and automation, enabling organizations to streamline partner engagement without lengthy implementation processes.
Introw provides key capabilities such as:
✔ CRM-integrated lead & deal sharing flows with AI-driven channel conflict resolution
✔ Content enablement and tracking
✔ AI-powered support agent for partner assistance
✔ AI-enabled learning management system (LMS)
✔ Off-portal engagement via smart nudges through email and Slack
Introw focuses on meeting partners where they already work, ensuring high adoption and efficient collaboration. The platform is designed to simplify partner management while maintaining a seamless connection to core CRM data.
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Slack
Slack is an AI-powered productivity and collaboration platform designed to help teams work together through conversations, channels, automations, and connected business tools. It gives organizations a central place to manage communication, projects, customer conversations, files, meetings, workflows, and updates. Channels create transparent spaces where employees, external partners, apps, and AI agents can collaborate around shared work. Slackbot adds personalized AI assistance by using the messages, files, channels, apps, and tools users already have permission to access. It can answer questions, summarize missed conversations, schedule meetings, generate content, analyze reports, create charts, and help teams act on information inside Slack. The platform also includes huddles for quick voice and video conversations, Slack Connect for working with clients and partners, and Workflow Builder for automating repetitive tasks. Slack integrates with many business systems, including Salesforce, Agentforce, GitHub, Claude, Google Drive, Vercel, Jira, Zoom, HubSpot, Workday, and other workplace tools. Its AI and automation features help teams reduce meeting overload, find information faster, and coordinate work across departments. With security, scalability, and enterprise controls, Slack helps businesses create a connected operating system for everyday work.
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Ravenna
Ravenna is an innovative ITSM platform that leverages AI technology and is seamlessly integrated within Slack, aimed at enhancing internal support for various departments such as IT, HR, finance, and operations. By converting conversations into actionable support tickets, it eliminates the necessity for separate support portals. The AI functionality categorizes incoming requests, assigns priority levels, and directs them to the appropriate team members efficiently. Employees can easily generate, search for, and share knowledge articles straight from Slack channels, while the system continually refines existing documentation based on new insights. A self-service portal enables staff to access immediate solutions through an AI-driven search and recommendation system. Furthermore, customizable workflows facilitate no-code automation for routine IT tasks, including onboarding processes and access requests, and approval workflows can be established with automated notifications and reminders. Ravenna also incorporates SLA management, ensuring that service level agreements are monitored and enforced through automatic escalations and alerts, thus enhancing the overall efficiency of support operations. This comprehensive approach ultimately fosters a more productive work environment by streamlining communication and support processes.
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Pricing
Pricing Starts At:
$24 per month
Pricing Information:
ClearFeed offers pricing plans to meet different business needs, focusing on internal and external helpdesk functionalities, as well as integrations with Slack.
Internal Helpdesk Plans:
1. Starter Plan: $24 per user per month
2. Professional Plan: $49 per user per month
3. Enterprise Plan: Custom pricing for larger organizations with more than 200 Slack channels
External Helpdesk Plans:
1. Starter Plan: $40 per month for 10 Slack channels
2. Professional Plan: $80 per month for 10 Slack channels
3. Enterprise Plan: Custom pricing based on specific needs and number of Slack channels
Integration Product Pricing:
1. Starter Plan: $49 per month for 250 tickets
2. Professional Plan: $89 per month for 250 tickets
3. Enterprise Plan: Custom pricing based on requirements
There is also a 15% discount for businesses that choose to pay annually.
Internal Helpdesk Plans:
1. Starter Plan: $24 per user per month
2. Professional Plan: $49 per user per month
3. Enterprise Plan: Custom pricing for larger organizations with more than 200 Slack channels
External Helpdesk Plans:
1. Starter Plan: $40 per month for 10 Slack channels
2. Professional Plan: $80 per month for 10 Slack channels
3. Enterprise Plan: Custom pricing based on specific needs and number of Slack channels
Integration Product Pricing:
1. Starter Plan: $49 per month for 250 tickets
2. Professional Plan: $89 per month for 250 tickets
3. Enterprise Plan: Custom pricing based on requirements
There is also a 15% discount for businesses that choose to pay annually.
Free Version:
Yes
Free Trial:
Yes
Company Details
Company:
ClearFeed
Year Founded:
2021
Headquarters:
Bangalore, India
Website:
clearfeed.ai/
Media
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Product Details
Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Training Videos
Customer Support
Online Support
ClearFeed Features and Options
Customer Service Software
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
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