Churn360 Description
Churn360, an AI-driven customer success platform, helps SaaS businesses reduce churn to increase customer lifetime value. Churn360 integrates customer data from multiple SaaS products such as CRM, Helpdesk and Billing software. All of these data are combined into one dashboard that is easy to use for customer success managers. This gives them a 360-degree view. Churn360 offers features such as playbook automation, customer mapping and tracking, surveys, and customer onboarding. This helps customers in different situations to increase customer retention and reduce customer churn.
Churn360 Alternatives
CallShaper
A Complete Call Center Package
CallShaper’s cloud-based software solution for call centers keeps things simple.
With CallShaper, inbound and outbound call center directors have a simple, dynamic, and flexible platform for efficient call management.
CallShaper is designed to reduce costs and increase ROI in Call Centers. CallShaper works with businesses to increase contacts, track agents' performance, manage leads and sales processes, and maximize contacts. Managers can use the drag-and-drop interactive Voice Response (IVR) editor to transfer calls to third parties and other recipients based upon agents' availability, type, and time.
CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.
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FlexPay
There’s one last unsolved problem in the payment ecosystem, and it’s a trillion-dollar one: recurring payments for subscription fail 24% of the time. Why? Because of a systemic problem in a payment ecosystem that was built for one-off transactions, not subscriptions.
FlexPay is a FinTech startup that helps merchants retain more subscribers by recovering failed credit card payments on recurring transactions, unlocking revenue that was about to be lost. Organizations with recurring payments encounter systemic issues in the payment ecosystem that reject on average one-quarter of all recurring payments, and two-thirds of these rejected payments are false declines -payments that should have been approved. By upgrading the payment rails with artificial intelligence, the FlexPay platform creates unique recovery strategies for each transaction, achieving unparalleled approval rates.
INVISIBLE RECOVERY™ interacts directly with the payments system to avoid customer visibility to the failed payment. It is the fastest and most effective tool to recover soft declines.
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Freshsuccess
Freshsuccess is an innovative customer success platform designed to empower software and subscription businesses to reduce churn, enhance expansion efforts, and cultivate stronger customer relationships. It provides enhanced visibility into customer accounts, allowing for quick assessments of account health, support inquiries, billing records, communications, and user engagement metrics. By identifying potential risks and opportunities, businesses can take proactive measures to mitigate customer churn while also uncovering potential advocates or avenues for growth. The platform standardizes workflows, streamlines task automation, and establishes best practices for Customer Success teams, ensuring efficiency and consistency. Key performance indicators such as churn rates, expansion metrics, product adoption statistics, and overall customer health are easily accessible. Trusted by leading B2B software and subscription companies, Freshsuccess utilizes customer health scores to reflect the characteristics and behaviors of satisfied customers. This data-driven approach allows Customer Success professionals to identify risks and opportunities without relying solely on instinct, ultimately leading to better decision-making and enhanced customer satisfaction.
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ChurnZero
ChurnZero, a real-time Customer Success Platform, helps subscription businesses combat customer churn. Its software solutions enable businesses to understand how customers use their product and assess their health. This allows them to improve product adoption and increase renewal rates. Businesses can also personalize their customer experience by providing timely and relevant touchpoints.
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Pricing
Pricing Starts At:
$399
Pricing Information:
This pricing is per month for 1-4 users
Integrations
Company Details
Company:
Churn360
Year Founded:
2020
Headquarters:
United Kingdom
Website:
churn360.com
Media
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Product Details
Platforms
Web-Based
Windows
Types of Training
Training Docs
Live Training (Online)
Webinars
Training Videos
Customer Support
Business Hours
Online Support
Churn360 Features and Options
Customer Success Software
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis
Churn360 Lists
Churn360 User Reviews
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