Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Ackee optimizes your customer success processes by enabling you to anticipate and reduce customer churn effectively. It equips your team with essential insights to foster success throughout the entire customer experience. Powered by an advanced data science platform, Ackee offers user-friendly tools that provide the necessary metrics to deliver exceptional value to your customers. By integrating your data with Ackee, you gain access to comprehensive health metrics, customer churn forecasts, and detailed account information right at your fingertips. Say goodbye to Excel and the hassle of searching for customer information. You'll receive critical metrics and instant alerts that keep your team informed about significant shifts in customer behavior, empowering you to take proactive measures to enhance retention and promote adoption. Furthermore, Ackee automatically categorizes your most at-risk and most engaged accounts based on actual customer interactions, allowing you to create scalable workflows that concentrate on the clients who require your support the most. This targeted approach ensures that you focus your resources effectively, maximizing the impact of your customer success initiatives.
Description
Churn360, an AI-driven customer success platform, helps SaaS businesses reduce churn to increase customer lifetime value. Churn360 integrates customer data from multiple SaaS products such as CRM, Helpdesk and Billing software. All of these data are combined into one dashboard that is easy to use for customer success managers. This gives them a 360-degree view. Churn360 offers features such as playbook automation, customer mapping and tracking, surveys, and customer onboarding. This helps customers in different situations to increase customer retention and reduce customer churn.
API Access
Has API
No
API Access
Has API
No
Integrations
Aircall
No
Chargebee
No
CloudTalk
No
Freshchat
No
Freshdesk
No
Freshsales
No
Gmail
No
Microsoft Outlook
No
Pipedrive
No
Recurly
No
Integrations
Aircall
Yes
Chargebee
Yes
CloudTalk
Yes
Freshchat
Yes
Freshdesk
Yes
Freshsales
Yes
Gmail
Yes
Microsoft Outlook
Yes
Pipedrive
Yes
Recurly
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$399
This pricing is per month for 1-4 users
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Ackee Digital Enterprises
Country
United States
Website
ackee.co
Vendor Details
Company Name
Churn360
Founded
2020
Country
United Kingdom
Website
churn360.com
Product Features
Customer Engagement
Analytics
No
Churn Management
No
Communication Management
No
Community Management
No
Content Syndication
No
Feedback Collection
No
Gamification
No
Live Chat
No
Video Content
No
Customer Success
Account Alerts
No
Account Management
No
Communication Management
No
Customer Engagement
No
Customer Lifecycle Management
No
Health Score
No
Onboarding
No
Revenue Management
No
Usage Tracking / Analytics
No
Win / Loss Analysis
No
Product Features
Customer Success
Account Alerts
Yes
Account Management
Yes
Communication Management
Yes
Customer Engagement
Yes
Customer Lifecycle Management
Yes
Health Score
Yes
Onboarding
Yes
Revenue Management
Yes
Usage Tracking / Analytics
Yes
Win / Loss Analysis
Yes