Contact center QA teams evaluate 1 to 5% of calls manually. QEval eliminates that bottleneck by applying AI speech analytics and automated scoring to 100% of interactions across voice, chat, and email, using a classification engine trained on 138M+ real conversations.
Capabilities span quality monitoring, compliance detection for PCI, HIPAA, and GDPR at 98% accuracy, sentiment analysis, keyword identification, agent coaching workflows, performance gamification, and predictive analytics across 110+ configurable dashboards. Quality scoring runs at 94% accuracy with zero manual intervention.
Deployment takes 30 days. Industry standard is 90 to 120. No disruption to live operations. Etech Global Services built QEval from two decades of running Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA leaders and operations teams scaling coverage without adding headcount.
QEval also provides call recording management, screen capture, custom evaluation forms, calibration tools for QA consistency, root cause analysis, trend identification, and automated alert systems for compliance breaches. The voice of customer module tracks customer sentiment across touchpoints to identify service gaps and training opportunities. Real-time monitoring lets supervisors intervene during live interactions. Role-based access controls, audit trails, and data encryption ensure enterprise-grade security. QEval supports multi-site and multilingual contact center environments with centralized reporting across locations.
API integrations connect QEval with existing CRM, telephony, and workforce management systems. Automated report scheduling delivers insights to stakeholders without manual effort.
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An API powered by Google's AI technology allows you to accurately convert speech into text. You can accurately caption your content, provide a better user experience with products using voice commands, and gain insight from customer interactions to improve your service. Google's deep learning neural network algorithms are the most advanced in automatic speech recognition (ASR). Speech-to-Text allows for experimentation, creation, management, and customization of custom resources. You can deploy speech recognition wherever you need it, whether it's in the cloud using the API or on-premises using Speech-to-Text O-Prem. You can customize speech recognition to translate domain-specific terms or rare words. Automated conversion of spoken numbers into addresses, years and currencies. Our user interface makes it easy to experiment with your speech audio.
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Vocallab AI
Vocallab AI is a cutting-edge text-to-speech service that produces exceptionally lifelike AI-generated voices, catering to all your audio content requirements. It effortlessly converts written text into fluid, natural speech using sophisticated voice synthesis technology, making it an ideal choice for both creators and businesses alike.
Key Features:
• Text to Speech: Converts your written materials or scripts into articulate spoken audio.
• Natural Voices: Generates human-like AI voices that avoid sounding mechanical.
• Professional Quality: Ensures high-fidelity audio, perfect for any business or creative endeavor.
• Voice Synthesis: Employs state-of-the-art technology to produce realistic and emotive speech.
• Content Creation: Streamlines the process of generating audio for various applications, such as videos and presentations, enhancing your overall production quality.
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CereProc
Capture the attention of your audience with CereProc's distinctive and lifelike text-to-speech (TTS) voices. The comprehensive development tools provided by CereProc enable seamless integration of award-winning TTS capabilities into your software applications. With a diverse selection of accents and languages, CereProc's TTS voices can effectively replace the default voice settings on your computer, tablet, or smartphone. Their innovative and budget-friendly online voice cloning tool empowers users to produce recordings from the comfort of home in just a few hours. CereProc is at the forefront of text-to-speech technology, creating voices that not only sound authentic but also possess unique character traits, making them ideal for various speech output needs. In addition to TTS servers and a software development kit, CereProc offers cloud services and custom voice options tailored for multiple applications, ensuring versatility in use. This commitment to quality and innovation sets CereProc apart in the realm of voice technology.
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