Cendyn Call Center Description
Cendyn provides powerful web-based solutions to all your call center requirements, including flexible workflows and enhanced tools for reservations agents, loyalty program integrations, and voice services.
Give your agents a complete view of your rates, inventory, and property information. This will allow them to quickly answer property questions, reserve the right room or rate plan for guests, and even make multi-room and multirate plan bookings with single reservations.
Deep integrations with loyalty or player programs are possible. Data from multiple sources can be merged into a single platform that gives reservations agents a 360-degree view to your most loyal and valuable guests.
To increase your ROI, drive more direct bookings and handle reservations calls more efficiently to reduce operational costs.
Pegasus CRS reporting solutions allow you to track metrics such as conversion rates, talk times and denial reasons.
Cendyn Call Center Alternatives
Park is the world's most easy-to-use campground management software, that is always free for you.
You'll be an expert in no time with our simple drag-and-drop to manage your short-term and seasonal reservations, including invoicing and meter readings.
Campers book from your website with your branded booking flow that will allow them to reserve their site in under a minute. Whether it's an RV site, cabin, kayak, tent, boat slip, or anything else - you can automate everything through Park.
We'll build out your park and have you trained in under a week, so you can immediately see the uptick in business and have more time to get back to what you love.
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Our easy-to-use online booking engine and reservation software will help you increase revenue and streamline your operations.
Our cloud-based solutions allow you to optimize the guest experience before, during, and after your stay. Our integrated payment processing makes it easy to train staff and implement automated processes that will improve operations, guest management efforts, and secure payments.
- Increase Operational Efficiency
- OTA/Google Hotels Connections
- Real-Time Rates/Availability
Multiple Calendar Options
- Upsell Addons and Packages
- ADA Search Filters
24/7/365 Support (Phone and Email)
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Compass Reservation System
onPeak's unique hotel reservation platform, Compass™, is crafted with insights gathered from customers, clients, and leaders in the event sector to provide an unparalleled booking experience. Participants in events can effortlessly make and manage both individual reservations and room blocks, while features like cloud-based reporting and real-time inventory tracking allow for informed, data-driven choices that can enhance the overall success of your event. This reservation system prioritizes efficiency, enabling users to receive the information necessary for hotel bookings with fewer clicks and page views compared to other booking engines. Guests can conveniently filter available accommodations by price, distance, amenities, or star rating, ensuring quick and efficient reservations, whether they are at home or on the move. With this streamlined process, your participants can easily secure the rooms they require! Additionally, group managers can appreciate a hassle-free reservation experience, regardless of whether they are booking for a small gathering or a larger group of 200.
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HMS Flow
HMS Flow is a comprehensive cloud-based hotel management solution that allows operators to manage their properties through a unified dashboard. This platform integrates a hotel property management system (PMS) and front office functionalities, including reservation calendars, check-in/check-out processes, folios, invoicing, and over 50 reporting options, while also featuring a channel manager that facilitates two-way synchronization of rates and availability with more than 40 online travel agencies such as Booking.com, Expedia, Airbnb, and Agoda, thus preventing issues of overbooking through a shared inventory. In addition, it offers a commission-free booking engine that enables direct reservations from the hotel’s website, alongside customer relationship management (CRM) tools designed for handling guest profiles, communications, and loyalty programs. The system includes built-in features for housekeeping management, rate intelligence, and police/ID identity reporting, utilizing QR scanning technology for enhanced security. To safeguard data, it employs encryption both during transfer and while stored, complemented by daily backups and role-based access controls. Additionally, groups managing multiple properties can oversee all hotels from a centralized location with aggregated reporting capabilities. The service is offered at an annual rate starting from EUR 325 per property based on room count, and potential users can take advantage of a 14-day free trial without the need for a credit card, making it accessible for hotels of various sizes. This combination of features ensures that hotel management is streamlined and efficient, catering to the diverse needs of modern hospitality operations.
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Integrations
No Integrations at this time
Company Details
Company:
Cendyn
Year Founded:
1996
Headquarters:
United States
Website:
go.cendyn.com/cendyn/sourceforge/call-center
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Product Details
Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Training Videos
Customer Support
Business Hours
Online Support
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