CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation--resulting in a more personalized customer experience. Find out which marketing campaigns are generating leads or conversions and use that data for automated call flows and to power your contact centre. Our phone, text, online, and live chat tools allow you to unify communications across your organization. CallTrackingMetrics is trusted by more than 100,000 users worldwide to manage communications for their sales, marketing, and service teams.
Call tracking features include reliable dynamic numbers insertion (DNI), for session-level attribution, local and toll-free tracking numbers, and omnichannelattribution across calls, texts and form fills.
Contact center features include a browser-based softphone and smart routing options.
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PBXware is the first and most established IP PBX Professional Open Standards Turnkey Telephony Platform. PBXware has been providing flexible, reliable and scalable Next Generation Communication Systems (NGCS) and VoIP solutions to small and medium-sized businesses (SMBs), enterprises and Internet Telephony Service Providers, (ITSPs), call centers and governments around the world since 2004. This is done by combining the best of the latest technologies.
Bicom Systems softswitch is available in the Business, Call Center, and Multi-Tenant Editions. Each edition supports specific features that maximize performance, reliability, expandability, and expandability.
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NeoDove
NeoDove is an all-in-one telecalling dialer and CRM designed to supercharge sales teams by automating outbound calls, managing leads, and enhancing customer engagement through multiple channels. Its advanced auto-dialer increases call attempts dramatically, while real-time reporting and analytics give managers deep insights into agent performance and campaign effectiveness. The platform integrates easily with more than 1,000 popular applications, including WhatsApp, Instagram, and CRM tools, all with zero coding required. NeoDove supports SMS and WhatsApp automation, allowing teams to send personalized messages without saving contacts, streamlining communication at scale. Serving over 40,000 users, NeoDove delivers scalable solutions that prevent lead leakage and boost conversion rates by up to 72%. It also offers features like lead prioritization, history tracking, and customizable scripts for efficient telecalling workflows. Recognized with awards from MSME India and Entrepreneur India, NeoDove is praised for its user-friendly interface and exceptional customer support. With quick setup and no capital investment required, it’s ideal for businesses seeking a reliable, scalable telecalling platform.
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Tentacle
Establish your Sales and Tele-calling teams, upload your contact lists, develop campaigns, allocate teams to those campaigns, and begin calling within minutes. Track your progress using real-time Sales Reports and Call Recordings, all accessible from your mobile device. Additionally, your agents have the capability to leave comments and receive automated follow-up reminders. Evaluate your return on investment, assess agent efficiency, gauge data effectiveness, and enhance customer service. This streamlined process ensures that your teams are always connected and informed, leading to better decision-making.
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