Alternatives to CX Connected Portal

You can sell on as many channels you like, reaching customers all over the globe to book their activities and tours with you. You can increase your efficiency and manage all aspects of your business from one place, so you can save time while delighting your customers. Find out how you can increase your distribution, improve your productivity, and create new revenue streams for yourself business. Bokun allows you to track all your bookings, regardless of whether you sell online, manually enter bookings, or get sales from OTAs. You can easily create and manage all your products, including the pricing options and start times. Your availability will be synchronized across all sales channels, ensuring that you are never overbooked. To start selling online, you can use a Bokun booking site or booking widget. Bokun Pay, or any of our integrated payment providers, can be used to accept bookings and payments from anywhere.

Zoey allows wholesale and B2B businesses to place orders online from any device, anytime, anywhere. A mobile app can be used to capture orders, create sales quotations and search for product/pricing information. Your buyers can place orders online through a self-service portal. Our seller features include quote generation, customer groups and access restrictions. We also offer quick order capabilities, multi-theme support and a mobile app. Self-service buyer tools include order status, account maintenance, reordering and order status. Zoey is made up of three components. Zoey Web provides a self-service ordering option to your customers, either via a public website or internal order portal. Zoey App allows salespeople the ability to sell online or in person. Zoey Admin is a web-based backend that allows you to create and manage orders, products, customers, and other information.

ReverseLogix is the only purpose-built, end-to-end returns management system (RMS), that can be configured and adapted to serve hybrid environments, as well as B2B and B2C. We do more than solve the logistics puzzle of returns. We optimize it. We provide a better customer experience and build loyalty. You can increase your profits, improve your processes, make efficiencies, and remain competitive. Manage customer registrations, coordinate return requests, and perform both in warranty and out-of warranty repairs. ReverseLogix is a Returns Management System (RMS), software solution that businesses trust to improve, connect and optimize their entire returns ecosystem. Learn how to make the entire return lifecycle seamless, enjoyable and efficient. Customer satisfaction and brand loyalty are increased while fraud and contra-revenue negotiations are reduced. Streamline your stock rotation and fulfillment operations to reduce logistics costs.

ChannelEngine empowers brands and retailers to gain access to a global e-commerce landscape, opening doors to new markets and opportunities. Customers can connect and sell optimally with ChannelEngine’s complete ecommerce and Marketplace Management Suite, which operates as a control center, bridging the gap between internal systems and all digital sales channels. ChannelEngine’s user-friendly and out-of-the-box solution reduces the complexity of international sales and easily integrates into existing systems, unlocking rich insights. Brands and retailers can reach millions of new customers and benefit from a thriving partner network to sell more and better on marketplaces worldwide.

Create, organize, and scale your Partner Ecosystem fast with Kiflo, an easy-to-use Partner Platform designed specifically for SMBs. In one centralized hub, you can: ✔️ Submit & track leads ✔️ Register deals ✔️ Customize partner portals ✔️ Automate reward calculations ✔️ Assign & streamline daily tasks ✔️ Share assets with your partners & team members ✔️ & much more! Whether you are just launching a new program or have a mature partner ecosystem, Kiflo is made for you.

Cayzu is the best help desk software for small and medium-sized businesses. Cayzu is a platform for small and mid-sized businesses that want an easy, intuitive, and beautiful way to provide and get instant customer support. The platform features integrated communications (emails, social, voice and chat), automated workflows and rules, mobile apps and branded self-service portals. There are also app integrations, reporting, analytics, and other useful features.

Salsify is a trusted product experience management (PXM), platform that delivers the product experience today's customers demand. Salsify combines the power of product content management, a wide commerce ecosystem, and actionable insight into a single solution. This empowers brands to offer exceptional shopping experiences to their customers at every touchpoint. Salsify is used by the world's top brand manufacturers, including Coca Cola, Bosch and gsk for product experience management.

Conga Digital Commerce provides a seamless customer experience at all touch points. Connect the dots between online self service buying and assisted direct or channel sales. Data flow between Digital Commerce (CPQ) ensures that product, pricing, as well as promotional information, are always up to date. Nearly all enterprises face challenges when it comes delivering high-quality selling and buying experiences across all sales touchpoints. Conga Digital Commerce enables you to create a modern, unified experience from one platform.

Enhance self-service utilization for both customers and employees while improving agent efficiency through the application of contextual knowledge powered by machine learning. By integrating with the Service Portal, users can access a wealth of knowledge, enabling them to search, browse, and read articles conveniently from their desktops or mobile devices. Additionally, leveraging insights into knowledge demand can enhance self-service capabilities and expedite case resolutions by automatically detecting and illustrating knowledge deficiencies, subsequently assigning these gaps to authors for prompt resolution. Furthermore, fostering in-context knowledge generation allows agents and employees to create relevant knowledge articles during their ongoing work processes, such as managing cases or incidents. This approach not only increases the relevance of knowledge but also utilizes machine learning to systematically identify and visualize knowledge gaps for effective assignment. Ultimately, this comprehensive strategy aims to streamline information access and improve overall service efficiency.

Facilitate self-service and personalized content at key points along the customer journey. Transform technical content that you already have into a great self-service experience. Customers need personalized, relevant, and easy-to find answers in your documentation portal, community or support site. Remote workers can benefit from real-time guidance that analyses each case and recommends relevant technical content. Enhance your product's value and customer experience by understanding where friction is occurring and how customers interact with your content. Zoomin seamlessly integrates with many of the most popular platforms and tools, providing a scalable solution that provides your customers with the answers they need, without requiring you to change your workflow.

ChannelCenter serves as the intersection of sophisticated Customer Experience (CX) and Digital Efficiency. There exists a clear correlation between customer experience and revenue generation. This customer engagement platform not only enhances but also enriches the interactions you have with your clients. By offering a digital touchpoint for engagement, customers gain the ability to transact and self-serve, all while enjoying increased visibility, control, and transparency. System integrators operate in a highly intricate landscape, crafting tailored solutions for their clients. However, achieving customer visibility into the full spectrum of a system integrator's offerings can often be challenging, if not impossible. The ChannelCenter Ecommerce platform empowers system integrators to showcase their product and service catalog, which is also utilized in the Configure, Price, Quote (CPQ) process, thereby providing the market with a more comprehensive understanding of what they offer. This platform can facilitate features such as click-to-buy capabilities, integrated payment solutions, and even lead generation strategies, making it a versatile tool for enhancing business operations. Ultimately, it bridges the gap between complex offerings and customer access, ensuring a smoother transaction experience.

A single platform that enables the curation and sale of all-encompassing IT services. Assemble premium technology offerings equipped with seamless eCommerce, effective order management, and subscription billing solutions. The centralized MSP dashboard, combined with automated provisioning processes, can minimize your deployment times and expenses by as much as 90%. Enhance the customer experience and decrease the number of helpdesk inquiries with our user-friendly self-service dashboard tailored for non-technical users. Encapto’s easy-to-navigate self-service interface integrates various technologies to boost customer satisfaction, lessen support demands, foster customer loyalty, and create effortless upselling possibilities. Allow your customers to manage their own needs while you focus on growing your business. Create a personalized storefront featuring your product catalog, enabling customers to make their own orders. Streamlined order processes facilitate upselling and cross-selling of your offerings, additional features, and exclusive deals, ultimately leading to increased revenue and customer satisfaction.

Manufacturers can support in-store content by providing product packaging, displays, and promotional material. With ContentCast™, digital versions of this content are delivered to retailer websites. You can seamlessly deliver your brand experience, marketing campaigns and detailed product information to retailer websites with ContentCast™. Gain insight into content usage through a comprehensive report suite. Join leading manufacturers to create product interest and increase sales by educating consumers while they research and shop online. Manufacturers have access a self-service portal that allows them to manage and build product content that is syndicated worldwide to more than 3,000 retailers partners. Vendors have the ability to syndicate rich marketing content to retailer product pages, deliver marketing campaigns and product details, and cross-sell or product finder solutions.

Enhance your customer interactions by providing personalized and human-like experiences that elevate their conversational journeys. Utilizing cutting-edge speech synthesis technology, we offer voices that resonate with customers, making their interactions enjoyable. This innovation significantly boosts self-service rates in customer-facing initiatives. While Text-to-Speech (TTS) technology is crucial for any self-service application, it is imperative that the voice sounds human-like to truly enhance the overall experience. With two decades of expertise in this field, our TTS voices can communicate with customers as smoothly as a live representative would. When customers engage with systems effortlessly, it leads to increased automation in processes and higher self-service rates. This not only conserves the valuable time of agents but also reduces operational costs significantly. In essence, TTS is a transformative technology that converts written text into natural-sounding speech, enabling businesses to provide top-notch self-service applications and enrich customer experiences. Thus, implementing TTS technology can be a game-changer for companies aiming to improve their customer service efficiency and satisfaction.

Connect both residents and staff through a dynamic communication and messaging platform that optimizes staff efficiency, conserves time, and fosters a vibrant community. ActiveBuilding serves as an intuitive resident portal and mobile application that simplifies self-service functions for both teams and residents, allowing staff to dedicate more time to addressing residents' needs. By utilizing our innovative messaging hub, social platform, and payment system, residents can easily communicate with staff and fellow residents, pay their rent, submit service requests, manage their packages, and engage in many additional activities. Enhance staff efficiency by providing residents with self-service options for online payments, lease renewals, service requests, and renters insurance. Tailor the resident experience and elevate your brand identity through the ActiveBuilding Custom-Branded App, which helps retain residents by facilitating seamless online renewal processes and allows for communication through their preferred channels. Furthermore, boost your collections by up to 3% per property by consolidating all resident charges into a single bill, making it easier for residents to manage their payments. This comprehensive approach not only streamlines operations but also strengthens the bond within the community.

The branding within your partner portal aligns seamlessly with your website, ensuring a cohesive experience. Your homepage can offer quick access to frequently used partner features, alongside real-time updates sourced from your blog, RSS feeds, or Twitter. You have the flexibility to exercise as much or as little control as you desire over the visual style and content of the portal. Additionally, you can craft custom pages within the portal using full HTML capabilities. There’s also the option to develop unique home pages tailored for various types of partners, whether they be resellers, strategic partners, or distributors, depending on how you categorize them. By utilizing EcoSoft 5.0™ integration and Single Sign-On features, you can ensure that all partner-facing functions maintain a consistent appearance, even when accessing external tools like specialized quoting systems or learning management platforms. This level of customization enhances the overall partner experience, fostering stronger relationships and improved collaboration.

Aranda Service Management is a comprehensive IT Service Management (ITSM) software that aims to boost productivity within organizations by offering automated service solutions. It adheres to ITIL 4 best practices and features a user-friendly portal alongside self-service capabilities, which allow clients to submit requests, track the status of their cases, and access a centralized knowledge repository for self-management around the clock. Key advanced features include a priority matrix, financial oversight, structured approval workflows, import/export options, and tools for collecting satisfaction feedback. By incorporating artificial intelligence and machine learning, it provides top-tier self-service experiences while simultaneously lowering support expenses. Additionally, it accommodates multi-project environments, enabling businesses to oversee various service domains beyond IT without the need for extra infrastructure, thus promoting seamless operational efficiency. This flexibility makes it an invaluable asset for organizations looking to streamline their IT and service management processes.

Self-service kiosks empower customers by allowing them to manage their own experiences, whether it’s through self-ordering, self-checkout, or visitor check-in. Elo provides a wide range of adaptable and modular products that enable businesses to design innovative solutions responsive to evolving consumer behaviors. From a compact computing unit or a touchscreen to a fully developed self-service system, Elo has the capabilities to meet diverse needs. Collaborating with various industry partners—including kiosk manufacturers, independent software vendors, payment processors, and value-added resellers—Elo is committed to helping you craft an effective self-service kiosk. By delivering an interactive platform with captivating visuals and a multitude of options, you can significantly enhance the customer experience with reduced wait times and improved order accuracy. Furthermore, for loyal customers, offering tailored menu items, complimentary add-ons, and exclusive promotions can foster repeat visits and strengthen customer loyalty. Ultimately, Elo's solutions not only streamline operations but also create a more engaging and satisfying experience for users.

Embedded digital advertising technology empowers users with advanced marketing tools tailored for CRMs, portals, marketplaces, and multi-location brands, enabling them to transform data into substantial revenue streams. By 2023, eMarketer anticipates that the digital advertising market in the USA will surpass $201 billion, and Evocalize's technology paves the way for businesses to harness this lucrative opportunity. The combination of the data and intent signals gathered by your application, along with the Evocalize platform and its self-service user interface, equips users to execute complex, data-driven advertising campaigns across major platforms like Facebook and Google. This approach offers marketing infrastructure as a service, ensuring that Evocalize has delivered over 5 billion impressions, which demonstrates the reliability and scalability necessary for providing top-notch online marketing solutions to users. The embedded platform accelerates time to market with its white-label solutions designed for seamless native integration, and developers can leverage our APIs to create customized user interfaces built on our robust infrastructure, making it possible to tailor the advertising experience to meet specific needs.

Essential business data, including dealer inventories and stock shortages, are often absent from ERP or CRM systems, hindering effective decision-making regarding production, forecasting, and resource distribution. It's important to track both to- and in-market sales to gain insights into market behaviors. Keeping an eye on changes in dealer inventories is crucial for managing stock levels effectively. By integrating with ERP systems, businesses can automate order fulfillment, thereby eliminating potential operational delays as they expand. The advantages of cloud computing facilitate the rapid implementation of complex systems like DMS in just weeks rather than months. Many companies grapple with multiple systems for managing customer-related information, leading to increased complexity for IT teams and making it difficult for sales teams to access data promptly. To counter this, it's vital to develop a comprehensive view of your sales and marketing strategies. By implementing DMS integration, organizations can obtain swift market feedback on new initiatives. It is also beneficial to consolidate all customer-facing teams onto a unified platform. This integration helps maximize opportunities for information sharing across various sectors of the business, ultimately fostering a more cohesive operational environment. Consequently, adopting these strategies can lead to improved responsiveness and agility in meeting market demands.

Csmart Digital Self-Care provides telecom operators and service providers with a comprehensive, fully branded omnichannel self-service portal and mobile application. This innovative solution allows customers to effortlessly manage their plans, monitor their usage, pay their bills, submit and follow up on support tickets, and resolve common issues instantly. Powered by cloud-native design and TM Forum Open APIs, it boasts an intuitive user interface, AI-driven chatbots for immediate assistance, and tailored offers for users. Notable features include: A cohesive experience across mobile applications, websites, and call centers Transparency in usage and billing in real-time AI-enhanced chat and support for swift issue resolution A self-help knowledge base accompanied by guided diagnostics Dynamic personalization that includes cross-selling and upselling opportunities With its secure, scalable multi-tenant capabilities and real-time analytical insights, the platform effectively lowers support costs, enhances user satisfaction, and increases user engagement—all while strengthening brand loyalty and improving customer retention. This approach not only simplifies customer interactions but also fosters a more connected relationship between service providers and their clients.

Salesforce’s HR Service Management platform empowers both HR teams and employees with AI-driven solutions that simplify HR processes and enhance service delivery. With an intuitive employee portal, case management features, and automated workflows, employees can easily find answers and complete tasks without assistance. The platform supports seamless communication across channels such as email, phone, and messaging, while also leveraging AI to help HR teams resolve cases more efficiently and scale operations without increasing headcount. Salesforce’s HR Service is designed to drive employee satisfaction and optimize HR service management.

In the modern digital landscape, workers anticipate that human resources will provide instantaneous, on-demand services, yet achieving this is often quite challenging. Cherwell HR Service Management empowers organizations to enhance and automate HR service delivery, facilitating swift and effective case management along with a streamlined onboarding process, complemented by a self-service portal that fosters improved and more efficient employee service experiences. By automating internal onboarding tasks and seamlessly integrating with other departmental workflows, organizations can ensure that the transition for new hires is smooth and effective. Additionally, boosting HR staff productivity can be achieved by addressing the majority of direct employee inquiries through the HR self-service portal. This portal not only allows employees to easily access vital information regarding their employment, benefits, and company culture, but also encourages a more engaged and informed workforce. Ultimately, leveraging such technology can significantly enhance the overall employee experience within the organization.

Magentrix portal for partner relationship management (PRM) can help you increase the productivity of your channel partners. You can customize the look and feel of your brand. You can control access to standard and customized objects, files, document sharing and eLearning. FEATURES Partner onboarding, Playbooks and Training & Certification, Pop-up Alerts, Deal Registration, Document Management, Content Management and Market Development Funds (MDF), among other things! INTEGRATIONS Magentrix seamlessly integrates with your CRM (e.g. Magentrix seamlessly integrates with your CRM (e.g. Salesforce, SAP, Dynamics, HubSpot, and many more) to provide a single source of corporate data. You have complete control over security and permissions. Intelligently optimizes Salesforce data synchronization for faster data access and high performance. You can extend your portal with the growing number of 3rd-party applications (including Zapier), or you can use the RESTful API for integration.

The Zoom Virtual Agent is an advanced AI-driven chatbot designed to utilize natural language processing and machine learning for effectively understanding and resolving customer issues in real-time. Operating continuously across various support channels, it provides quick and tailored customer interactions, diminishes the workload for human agents, and offers substantial cost efficiencies for businesses. This innovative solution integrates effortlessly with a range of CRM, chat, and contact center systems, and excels as a component of the Zoom Contact Center, a CCaaS platform optimized for video that enhances customer experience through prompt and precise assistance. In addition to its core functionalities, the self-service experience includes a comprehensive knowledge base, easily searchable articles, community forums for peer support, mobile optimization for on-the-go assistance, and personalization features catering to individual user needs. The self-service platform also encompasses essential elements such as branding opportunities, automation capabilities, artificial intelligence enhancements, and various integrations to streamline operations. Moreover, the response system is characterized by customization options, user control, and the ability to seamlessly route inquiries to human representatives when necessary, ensuring a balanced and efficient service approach.

Quickly access the resources you need to prepare for, facilitate, or finalize a transaction. Integrate your business seamlessly with all vendor portal content and services via a single sign-on, personalized dashboard. Vendor Connect tailors itself to your business needs, showcasing and linking you to all your vendor’s products and support resources in relation to your services and solutions. Align your materials with your sales strategy—by utilizing tags, view your custom-branded content and collateral alongside that of all your vendors within the framework of your offerings. Consolidate all your vendor certifications in one location, keeping tabs on your current certifications, receiving alerts about those nearing expiration, and following a roadmap to attain the next certification level. Enhance your channel partners by swiftly locating your approved co-selling or service delivery partners, or leverage hundreds of established channel partners available in the Channel Rocket marketplace to bolster your business further. This streamlined approach not only simplifies access to vital information but also empowers you to optimize your partnerships effectively.

Launch both new and established products across a variety of sales channels, including self-service platforms, mobile applications, broker networks, aggregator sites, White Label options, or by selling directly to consumers. Utilize robust CRM solutions to effectively oversee interactions with Brokers, Agents, and Customers. Streamline processes by automating renewal reminders and offering web logins, along with self-service capabilities. Facilitate the management of relationships among accounts while designating specific account managers for personalized service. Seamlessly connect with top aggregators via C2MS APIs and provide a rating engine that delivers real-time quotes, integrating with platforms like MoneySuperMarket, GoCompare, Compare the Market, and Confused.com. Employ advanced GUI tools to design and configure Products, guiding them through data modeling phases all the way to validation, logic application, and mapping for web services and reporting functions. Additionally, enhance user experience by ensuring that all tools are intuitive and accessible, making it easier for users to navigate and utilize the services offered.

Enhance the productivity of agents and facilitate seamless self-service options by collecting and disseminating pertinent, current information. By utilizing the SAP Knowledge Central solution from NICE, organizations can optimize support operations and boost customer loyalty through consistent delivery of the latest product and service updates across various platforms. Self-service capabilities can be conveniently accessed via portals, search engines, community forums, and additional channels. Customer service representatives benefit from contextual knowledge support, which aids in delivering efficient service. The solution also features integrated reporting tools that help pinpoint significant customer behaviors and search patterns. With seamless integration into SAP Service Cloud, businesses can achieve rapid resolutions to customer inquiries. By ensuring that clients receive the appropriate information at the right time and place, overall customer satisfaction can be significantly enhanced. Furthermore, creating content that is optimized for search engines will enable the quickest access to vital information. By effectively decreasing contact volumes, customer service efficiency can be markedly improved, ultimately allowing for quicker resolution of customer issues through smart, contextual knowledge management. This approach not only addresses immediate concerns but also fosters long-term customer relationships.

MarcomCentral Enterprise offers a unique solution that appeals to Marketing, Design, and Legal teams alike. This user-friendly platform facilitates a multi-tiered collaboration process, enabling front-end designers to modify designated sections as specified by Marketing Directors, who in turn obtain approval from the Legal department. This careful oversight guarantees that essential elements such as disclaimers and logos are preserved throughout the creative workflow, allowing organizations to maintain strict Brand control while fostering creativity. Marketing materials housed in your cloud-based portal can be tailored and distributed by field teams globally, ensuring accessibility from any location. With pre-approved templates, the marketing team can be confident that all assets remain fully compliant with brand guidelines. Additionally, using dynamic templates, users can swiftly edit text fields to generate customized assets without needing to submit a request to marketing, streamlining the creative process even further. This innovative approach not only enhances efficiency but also empowers teams to deliver high-quality marketing materials effortlessly.

House-on-the-Hill Software is designed to assist you and your key stakeholders effectively. We offer a range of four versatile solutions: IT Service Management, FOI & Case Management, Facilities Management, and Customer Service. Our software is adaptable, cost-effective, and developed with your needs in mind. The ready-to-use House-on-the-Hill Software is available for deployment either in the Cloud or on-site, allowing you to choose the option that best suits your organization's requirements. Enhance your ITIL-driven service desk with an extensive suite of tools, streamlined workflows, and a self-service portal for users. Our paperless solution facilitates the management of new requests submitted by the public through the portal or via email, enabling these cases to be classified into various types and workflows. This functionality empowers your sales team to deliver exceptional customer support. By leveraging data-driven insights from reports and key performance indicators, you can continuously refine and enhance your service offerings. A focus on innovation ensures that your organization remains adaptable and responsive to changing demands.

Airkit enhances your existing record systems to provide digital experiences that inspire customer engagement. Transform any sales and service interaction throughout the customer journey, including automated onboarding, self-service account modifications, digital cross-selling, and churn reduction, alongside a wide array of other functionalities. Simplify front-end development using pre-existing components and templates for web, mobile, voice, and chat, or create custom solutions tailored to your needs. With top-tier debugging and error management tools, you can deploy high-quality applications more swiftly and with increased assurance. This leads to fewer mistakes and reduced maintenance efforts. Design your unique brand components and asset libraries to ensure that your applications consistently adhere to your branding standards. Seamlessly transmit customer information between your core systems and Airkit-enabled experiences through the use of APIs and ready-to-use integrations. Assess and enhance user interactions with integrated app analytics and reporting dashboards that track engagement levels. Furthermore, eliminate the need for physical paperwork to meet compliance, privacy, and security standards, ensuring adherence to regulations such as TCPA, PCI, SOC2, GDPR, and HIPAA. By leveraging these capabilities, businesses can focus more on enhancing customer relationships and less on operational hurdles.

RichCall allows you to sell and support remotely, providing your customers with a one touch live support option. RichCall is integrated into your website, kiosk, or moile app. It allows customers to establish an interactive, video-enabled, fully interactive session with a remote expert. This includes co-browsing and app sharing. RichCall's most common use cases are: Click-to call, click-to video and co-browsing are all options for your customers Click-to-call and co-browsing to get customer support Start a co-browsing session while you are on the move Mobile camera sharing for support and sales: - Video sales - An agent shows a product using the shared mobile camera Customer support - A customer shares his mobile camera in order to show the malfunctioning device Video and collaboration for kiosks Remote expert assistance with HD video, scanner, and printer Live video-assistance for existing self-service or support kiosks

Zoorix is a Shopify app crafted to enhance sales by introducing customizable upsell and cross-sell opportunities right within the shopping experience. This powerful tool empowers merchants to design a variety of promotional strategies, such as product bundles, volume discounts, mix-and-match offers, and recommendations driven by artificial intelligence. It integrates effortlessly with Shopify stores, guaranteeing compatibility with any theme and delivering a mobile-optimized, responsive design. Merchants have the flexibility to customize the look and functionality of upsell and cross-sell widgets to reflect their brand's unique style, taking advantage of features like quick view options, collapsible sections, and notification pop-ups. Additionally, Zoorix supports native integration with cart drawers, enabling upsell offers directly in the cart, which enriches the buying journey for customers. The application also includes analytics tools that provide valuable insights into conversion rates and the performance of sales funnels, allowing businesses to make informed, data-driven decisions to refine their sales approaches. Overall, Zoorix serves as a comprehensive solution for merchants seeking to maximize their revenue potential through innovative selling techniques.

Further, BizPortals Solutions also provides comprehensive Microsoft 365 and SharePoint services, including development and customization, user adoption training, integration, and migration services. We are a leading Microsoft SharePoint consultant and specializes in building custom SharePoint solutions based on your specific requirements and creating out-of-the-box SharePoint user experiences. We help you to leverage the integration of SharePoint with multiple custom solutions like CRM, ERP, financial systems, document management, and project management to bring all the tools and technology at one place. We also help you to bring your important data, whether on-premise or in the cloud to SharePoint seamlessly.

ManageOrders is a self-service customer order management solution that enhances your OnSite business management software by offering a web portal for customers to easily oversee their orders. Customers will appreciate the convenience of ManageOrders, as it allows them to effortlessly review their orders, track shipments, and process payments at any time on any device, including desktops, laptops, tablets, and smartphones. This system not only benefits your customers but also helps you save valuable time and resources by enabling self-service, reducing the need for your sales or customer service teams to handle order inquiries. The platform can be fully customized to reflect your business's branding, including matching the aesthetics of your website, incorporating your logo, and using a personalized URL. With ManageOrders, you have complete control over the customer experience, determining what they can view and manage, from orders and payments to designs and shipping information. Designed to be mobile-responsive, ManageOrders delivers seamless functionality across various devices, ensuring that your customers have a smooth and efficient order management experience. In addition, the intuitive interface makes it simple for users of all tech-savviness levels to navigate the platform effortlessly.

S2K eBusiness OnCloud leverages IBM WebSphere Portal technology to deliver a tailored and interactive website experience for your customers, ensuring they have access to the applications and information they require. The platform employs cutting-edge responsive design methods, allowing the website to function seamlessly on any device, thereby facilitating business transactions for your customers whether they are using a desktop or a mobile device. Customers can easily familiarize themselves with various offerings, including product features, pricing, and availability. Furthermore, they can swiftly carry out transactions across different applications and retrieve enterprise data in real-time. Many customers appreciate and favor self-service options over direct human interaction. Utilizing online self-service not only saves valuable time but also enhances accuracy, boosts customer retention, and fosters loyalty. By offering self-service capabilities, your sales team can concentrate on more strategic activities, ultimately driving greater business success. This shift towards self-service channels represents a significant advantage in a competitive landscape, as it meets the evolving needs of customers who prefer convenience.

Manage incentives for both B2B and B2B2C channels seamlessly through a unified platform. Create effective strategies for channel incentives, swiftly experiment and evaluate, and analyze essential data to gain valuable insights. Eliminate uncertainty by leveraging data to enhance the return on investment for incentives. With 360insights’ consumer rebate programs, brands can cultivate long-term value by revolutionizing the consumer rebate process. Elevate the consumer experience through the leading online redemption system in the industry. Grasping customer behavior is crucial; the consumer rebate programs from 360insights provide brands with profound insights into their customers' purchasing choices and experiences, enabling them to develop tailored solutions that align with customer preferences. Direct the channel's attention towards a specific product or a combination of offerings, and encourage consumers to select your brand instead of the competition. This strategic approach not only enhances brand loyalty but also ensures a competitive edge in the marketplace.

ServiceNow HR Service Delivery (HRSD) provides enterprises with a powerful, AI-enabled platform to transform employee support and workforce management. By consolidating HR services into a single employee portal, HRSD eliminates inefficiencies caused by scattered tools and manual processes. Employees can access resources, request help, and track their needs in real time through web, mobile, or virtual agent channels. With generative AI and automation built directly into the platform, HRSD can resolve routine inquiries instantly while escalating more complex issues to human agents when needed. Advanced tools like Employee Journey Management, Case & Knowledge Management, and Issue Auto Resolution support seamless workflows that adapt to changing employee needs. HR teams benefit from a dedicated agent workspace that centralizes data, tasks, and insights to resolve cases faster. Integration with the broader ServiceNow AI Platform ensures that HRSD connects with enterprise-wide processes, driving consistent and scalable employee experiences. Designed to enhance both productivity and employee satisfaction, ServiceNow HRSD helps organizations increase engagement while reducing costs and support overhead.

The JGSullivan digital asset management system is a top-tier solution that can be deployed either independently or in conjunction with our adbuilder application, providing your organization with the necessary flexibility and customization to meet its specific business requirements. By adopting JGSullivan's digital asset management system, you can streamline processes, reducing errors and inefficiencies commonly seen in traditional business frameworks, while also enabling your channel partners to easily find, download, and modify brand assets for their local marketing initiatives. Additionally, our AdBuilder, MyAdExpress, empowers your channel partners to generate marketing materials that are both brand-consistent and legally compliant, tailored for their respective markets. Through our localized marketing platform, you can produce single-branded, mobile-responsive HTML content for each dealer, ensuring that potential customers remain focused on your brand right up to the point of purchase. This comprehensive approach not only enhances brand visibility but also strengthens the overall marketing efforts across diverse channels.

In today's market, customers increasingly anticipate that businesses will offer self-service options as an integral part of their customer support. A core component of achieving a successful and satisfying self-service experience is the implementation of a robust knowledge management system (KMS). This system plays a crucial role in ensuring that the information available through self-service platforms is well-crafted, systematically arranged, and precisely tailored to meet the needs of users at the appropriate times, across various communication channels. When effectively optimized, a knowledge management system can significantly enhance the efficiency of self-service platforms, speed up the resolution of issues, and foster an enriching experience for customers. By leveraging data analytics, organizations can identify and rectify usability challenges, which in turn streamlines self-service workflows and enhances the overall customer journey. Additionally, shifting customer inquiries from immediate interactions to pertinent informational resources can drastically lower support costs, transforming substantial expenses into minimal ones. Ultimately, the integration of these strategies not only meets customer expectations but also positions organizations for long-term success.

Enable your clients to view availability, pricing, and secure reservations directly through your website's Booking Engine. Incorporate reliable and immediate payment options for your customers, allowing for seamless deposit acceptance without the hassle of manual checks. Leverage multiple sales platforms and manage all your bookings from a unified system, ensuring efficiency. Automatically dispatch booking confirmations to all clients, enhancing their experience. Establish diverse access permissions for users and provide them with a mobile application to facilitate their tasks. Stay informed about your performance metrics with a dedicated reporting module designed for in-depth analysis and future planning. Streamline financial settlements with property owners and agents using comprehensive booking settlement reports. If you lack a website, take advantage of our complimentary Website Builder, enabling clients to easily book services through the IdoBooking widget. Additionally, you can conveniently link the Showace page to your own custom domain, ensuring a consistent brand experience online. This integration allows for enhanced visibility and customer engagement, ultimately boosting your business potential.

Ravenna is an innovative ITSM platform that leverages AI technology and is seamlessly integrated within Slack, aimed at enhancing internal support for various departments such as IT, HR, finance, and operations. By converting conversations into actionable support tickets, it eliminates the necessity for separate support portals. The AI functionality categorizes incoming requests, assigns priority levels, and directs them to the appropriate team members efficiently. Employees can easily generate, search for, and share knowledge articles straight from Slack channels, while the system continually refines existing documentation based on new insights. A self-service portal enables staff to access immediate solutions through an AI-driven search and recommendation system. Furthermore, customizable workflows facilitate no-code automation for routine IT tasks, including onboarding processes and access requests, and approval workflows can be established with automated notifications and reminders. Ravenna also incorporates SLA management, ensuring that service level agreements are monitored and enforced through automatic escalations and alerts, thus enhancing the overall efficiency of support operations. This comprehensive approach ultimately fosters a more productive work environment by streamlining communication and support processes.

Streamline Your Customer Support Team with HelpSpace. This platform offers a unified inbox, various inbound channels, and customizable self-service sites, making it a favorite among users. Unified Inbox for Your Channels. All communications from different channels converge in one inbox, ensuring you are always informed about incoming tickets. Swift and Effective Responses. You can easily change ticket statuses, assign agents, or respond promptly to inquiries. Customizable Self-Service Sites. With HelpSpace, you can design multiple self-service sites tailored to your needs, whether it’s a blog, help center, or documentation. Effortless Self-Service Articles. Adding links to your self-service articles takes just a click, allowing you to save valuable time. Unlimited Customer Capacity. There's no limit to the number of tickets and customers you can manage. Multiple Communication Channels. The Pro plan allows your inbox to capture messages from up to five different channels. User-Friendly Interface. The platform boasts a clean, straightforward design that is incredibly easy to navigate. Quick Setup. Our onboarding process is designed to be simple and efficient, enabling you to get started in no time. Additionally, HelpSpace ensures that your customer support operations run smoothly, enhancing overall productivity.

Syndigo's Content Experience Hub stands as the premier single-source platform for overseeing and distributing comprehensive and precise product information. This innovative CXH system enables manufacturers, suppliers, distributors, and retailers to effortlessly generate, collect, audit, manage, distribute, receive, and analyze digital product content tailored to their supply chain, logistics, in-store, and eCommerce requirements, all within a unified framework. Our clients gain access to the world's most extensive database of digital product information, significantly streamlining their operations. Furthermore, with the largest retailer network, brands can minimize the number of vendors necessary for disseminating their product content. The platform offers thousands of essential and optional product attributes and the flexibility to customize these attributes, allowing for effective product differentiation throughout the retail landscape. In essence, the Content Experience Hub serves as a comprehensive SaaS-based solution for all your content management needs, ensuring efficiency and accuracy. With this powerful tool, businesses can enhance their market presence and optimize their product information flow across various channels.

Embrace links digital services seamlessly to your social intranet. Our offerings, which include self-service customer portals, customer tracking systems, and digital workplaces, are designed to enhance the satisfaction of both customers and employees. The human cloud integrates automated services with the exchange of human knowledge. By utilizing our solutions, we foster environments that prioritize human interaction and collaboration. Embrace simplifies and digitizes labor-intensive processes, allowing you to focus on what truly matters. Gain clarity by merging all customer communication channels into a single, organized dashboard. Foster connections among individuals, knowledge, and innovative ideas. Collaborating efficiently is effortless with our social intranet, making teamwork more productive and enjoyable. This holistic approach not only boosts engagement but also drives overall organizational success.