Alternatives to CSM CXP

Local governments often select AccessE11 as their preferred software solution to enhance interactions with residents and improve service delivery. This platform effectively manages the communication between citizens and their local authorities. With more than ten years of direct collaboration with municipalities, AccessE11 offers robust tools for managing service requests and fostering citizen relationships, automatically converting citizen inquiries into actionable insights. Featuring a collection of user-friendly web portals and a comprehensive workflow engine, AccessE11 simplifies the dialogue between municipal staff and the communities they support. Committed to working alongside a broad array of small to medium-sized municipal clients, AccessE11 leverages its extensive knowledge and best practices to provide superior service request management and boost citizen engagement, ensuring a higher quality of service overall.

Every CivicLive site is constructed using our user-friendly CivicLive content management system, which has been specifically designed to meet the unique requirements of governmental bodies and organizations. Built from the ground up, our CMS caters directly to the needs of various government entities. CivicLive websites collaborate with you to provide exceptional modern digital services for government. Featuring accessibility options and comprehensive content modules integrated into the system, our CMS ensures a superior user experience for all visitors. You'll appreciate the way our platform facilitates meaningful two-way communication between your governmental organization and the citizens it serves. Our training services are dedicated to equipping your team with the knowledge necessary to manage the distinct web experiences of each individual citizen. By utilizing our government website CMS, you can empower your personnel to effectively enhance citizen engagement, ultimately fostering a more connected community. This approach not only improves service delivery but also strengthens the relationship between government and constituents.

Websites and citizen engagement tools can help you build a stronger community. You must communicate in the way that your citizens prefer to engage them and become a trusted source of information. CivicPlus Municipal Websites® provides everything you need in one place to effectively inform and empower your community. The cost is also tailored to your budget. Instead of dealing with disconnected systems and inaccurate data, streamline your processes in one place. Staying connected is easy with a mobile-responsive website and tools to reach out to your citizens. Each department can update their own content, making it easier to deliver content to your staff and citizens. We know the challenges you face to keep your citizens engaged. Look inside CivicPlus Municipal Websites and don't just focus on the aesthetics. Our all-inclusive CMS offers extensive functionality to all areas of government.

Government Made Simple - For citizens, staff, and elected officials. GOGov is used daily by millions of citizens in more than 200+ local governments. It includes solutions for Citizen Requests and Citizen Notifications as well as Online Permitting. Visit GOGovApps.com for more information.

Leverage the insights gained from customer feedback to create services that effectively address the needs of your communities and citizens. By comprehensively understanding the customer journey across various access points, you can utilize this valuable information to foster beneficial transformations. Enhance the management of official customer interactions, including grievances and Freedom of Information requests. Our expertise can assist you in developing a sustainable strategy aimed at revolutionizing how you engage with customers and communities. We empower public service organizations to cultivate opportunities for impactful citizen interactions that result in tangible improvements in individuals' lives. Our collaborations span a wide array of entities, such as local councils, housing organizations, national transport services, police departments, governmental agencies, educational institutions, and the NHS. GovMetric transcends being merely a technology provider; we bring over seventy-five years of combined expertise in customer and citizen engagement to the table. We strive to exceed the expectations of being just another vendor. By focusing on genuine partnerships, we aim to make a significant difference in public service delivery.

Harnessing technology to enhance democracy and drive impactful citizen engagement, DemTech.ai focuses on delivering innovative solutions tailored for organizations dedicated to mobilizing citizens. Our flagship product, BeCause, is a comprehensive white-label platform engineered for scalability and optimized for big data, making it suitable for organizations of varying sizes and missions. By leveraging our technology, these organizations can effectively amplify their outreach and foster greater civic participation.

The Accela Civic Platform serves as a robust foundation for our suite of Civic Applications and other solutions designed to assist governments in enhancing citizen services and addressing the demands of expanding communities. It encompasses all shared technologies and functionalities within a Software as a Service (SaaS) framework, catering to the diverse requirements of government agencies, ranging from large state organizations to smaller departments. This platform equips agencies with all the essential tools needed to facilitate business operations for citizens, streamline the permit application process, and organize inspections efficiently. Additionally, it offers the adaptability and scalability necessary for ongoing innovation without requiring substantial new technology investments. The platform allows for the automation of both straightforward and intricate processes that involve multiple departments and various process components. Furthermore, our advanced workflow engine intelligently assigns tasks to users, manages service level agreements, directs approvals and procedural steps, and ensures that all operations are executed smoothly and remain on schedule. Ultimately, this comprehensive solution empowers agencies to enhance efficiency while improving the experience for citizens.

As the demand for seamless digital interactions rises, our comprehensive communications solution enables effortless connections and engagement with citizens. You have everything at your fingertips to communicate effectively with those interested in your services and inspire them to take action. In contrast to other alternatives, Granicus boasts an extensive Network of 300 million citizen subscribers, which facilitates significant audience expansion and enhanced engagement. Effortlessly send tailored messages that consider demographics, location, interests, and other factors. Elevate your citizen engagement strategies by effortlessly sharing content across email, social media, and text messaging platforms with just a single click. Furthermore, we provide over 150 ready-to-use integrations with popular third-party systems and services, and we can swiftly develop new integrations to connect with specialized systems as needed. This flexibility ensures that your communication efforts can adapt to meet the evolving demands of your audience.

Brightly SmartGov™, simplifies permitting and licensing with a public portal that brings together permit application, public notices and maps. It also allows for online payments and other information in one place. Our browser-based solution allows your organization to manage planning, permitting and licensing, inspections, code enforcement, and more in one system. Automated, mobile-enabled technology makes it easier for citizens and businesses to access the system. SmartGov, our cloud-based, mobile-friendly software, can help you increase revenue and manage licensing, code enforcement, and other matters. You can capitalize on new development opportunities, help grow, and provide a seamless experience for citizens, contractors, and businesses. A web-based portal promotes transparency and self-service, and ensures code enforcement and compliance.

Verint®, Case Management Professional™, is a cloud service that enables use cases for Citizen Engagement and CCaaS. Citizen Engagement Verint®, Case Management Professional™, automates customer/citizen interaction across assisted and self-service channels. This allows engagement across hundreds of city/local government services while maximising the opportunity for self service. The solution allows users to achieve a greater channel shift in the top 10 services based on volume and a higher percentage for service requests that are completed on time. CCaaS Verint®, Case Management Professional™, enhances the capabilities of CCaaS Desktops with intelligent scripting. Agents can log requests, resolve account queries and more from a single integrated desktop. The requests that are logged can be managed according to the SLAs. This application helps customers increase their First Contact Resolution (FCR).

Intranet Quorum (IQ) stands out as the foremost tool for communication and process management in the public sector. It is utilized by 65% of the U.S. Congress, 50% of the nation's governors, and numerous federal, state, and local agencies across the entire country. Leidos Digital Solutions, Inc. has been a leader in citizen services technology for over three decades and takes pride in its reputation. Our focus on innovation, continuous investment in cutting-edge technologies, and unwavering commitment to exceptional customer service has solidified our reputation as a trusted partner to both elected officials and government entities nationwide. Serving over 100 clients, including federal, state, and local agencies, Leidos DSI proudly supports public sector operations from Hawaii to Maine and all areas in between. As we move forward, we remain dedicated to delivering innovative solutions backed by our extensive experience and reliability. Our partnership with government agencies reflects our understanding of their unique needs and our commitment to meeting them effectively.

A remarkable solution for smart cities aiming to improve their governance and foster connections with residents. This platform features a mobile application that enables citizens to submit responses regarding potential infections from viruses like "COVID-19" or "Dengue." Based on the information provided, medical professionals can subsequently validate or confirm these cases. Additionally, a ticketing system can be established, allowing citizens to alert the appropriate authorities about their possible infections directly through the app. Infected individuals can also use the application to regularly report their health status from home, with geolocated tickets ensuring the authenticity of their notifications, thereby enhancing community health monitoring and response efforts. This approach not only streamlines communication but also empowers citizens to play an active role in public health initiatives.

Maptionnaire is a hassle-free citizen engagement platform. It enables cities, consultancies, and research organizations to easily collect local insights and make GIS-backed decisions. At Maptionnaire’s core are map-based tools for designing questionnaires, collecting information, and analyzing data. Maptionnaire also helps planners and local governments to collaborate, report, and communicate about community engagement and participatory budgeting projects with citizens and stakeholders, as well as internally within the organization. Maptionnaire is a subscription-based service that comes in three plans, each containing a set of modules serving the different needs of effective community engagement. Maptionnaire software is browser-based and works with any device. The service always includes technical support and training. Maptionnaire’s story began when a group of urban planners discovered an emerging problem: there was an increasing need for urban planners to engage the public and to get real input from residents. Mapita Oy was founded in 2011 in Helsinki to provide a platform for anyone to create their own map-based surveys and improve community engagement.

Go Vocal (formerly known as CitizenLab) provides a digital platform aimed at helping local governments and organizations connect with their communities, fostering more inclusive, participatory, and responsive public decision-making. The platform offers a variety of participatory tools, such as surveys, ideation, mapping, voting, and participatory budgeting, all integrated into one system. What sets the platform apart is its use of artificial intelligence to analyze community input, streamlining data processing for governments and offering deeper insights to support more informed decision-making.

Government Cloud Plus is crafted to fulfill the security requirements of various U.S. entities, including federal, state, and local agencies, as well as government contractors and federally funded research and development centers (FFRDCs), allowing organizations to concentrate on their primary objectives — the mission at hand. It enhances customer satisfaction and boosts employee productivity by providing user-friendly business applications tailored for federal, state, and local agencies, along with aerospace and defense sectors. The program incorporates comprehensive security monitoring and remediation strategies that comply with FedRAMP and DoD standards, which includes annual evaluations by third-party assessors (3PAO) to ensure robust security controls are in place. Additionally, users can access our proficient U.S. citizen support team for prompt and expert assistance regarding how-to inquiries, technical challenges, or code troubleshooting. This commitment to support and security helps organizations operate more efficiently and effectively in their respective missions.

Decidim offers a free, open, and secure technological framework that incorporates all democratic principles, making it possible to reshape democracy. This innovative platform empowers citizens, organizations, and public entities to engage in democratic self-organization on various levels. We provide valuable assistance in establishing democratic governance systems tailored to diverse organizational needs. With an unprecedented focus on transparency, traceability, and information integrity, Decidim prioritizes security, privacy, and confidentiality for every participant involved. Entirely constructed from free software and supported by collaborative content, the platform benefits from contributions by the Metadecidim community. By utilizing Decidim, we are fostering a versatile democratic structure that has gained the trust of numerous organizations globally for their democratic engagement. The Metadecidim community plays a vital role in shaping the platform's design and advancing the project, collaborating on feature enhancements and identifying bugs for ongoing improvements. As we enhance Decidim, we continue to explore new functionalities that meet the evolving needs of democratic processes worldwide.

Revize websites feature citizen engagement applications that empower residents to engage with their local government and become more involved in community affairs. Among these tools is an interactive online forms application that simplifies the submission process for various requests, including permits, dog licenses, and water service changes. Once submitted, these forms are efficiently routed to the appropriate departments, providing users with real-time tracking and updates on their requests. Overall, this platform enables residents to easily submit applications and keep tabs on their progress. Additionally, staff members have the capability to create an unlimited number of forms using this application. This tool also allows for the centralized uploading of meeting agendas, packets, minutes, and proposals, making them readily accessible for review before, during, or after meetings. Furthermore, past meeting documents are systematically archived, ensuring quick retrieval whenever needed, promoting transparency and ease of access for the community. By facilitating online engagement, Revize helps bridge the gap between citizens and their local government.

Revize offers Citizen Engagement Web Applications that empower residents to engage actively with their local government and enhance their community involvement! Our approach to government design is unique, as we comprise a team with varied expertise collaborating to bring innovative ideas to life. Notably, Revize pioneered the implementation of responsive web design within the government sector. Effective communication is central to our process, and we begin with initial meetings to clarify client needs and set clear expectations, ensuring a smooth project journey without unexpected issues. Together, we craft a navigational structure that highlights key elements for easy access from the home page. To create a website that authentically represents your municipality, it is essential for us to gather comprehensive insights about your community. We invest time in thorough research, exploring your city's demographics, commercial areas, downtown attractions, parks, and other points of interest, ensuring every aspect is thoughtfully considered. This meticulous approach not only fosters a sense of ownership among residents but also strengthens the bond between the community and its leaders.

QScend Technologies, Inc. stands out as a top-tier provider of web-based software designed specifically for local and county governments, effectively managing citizen requests. With our innovative citizen request management solution, numerous government agencies and call centers nationwide have enhanced their service delivery, streamlined operations, and optimized their performance metrics. This success has established us as the go-to choice for CRM/311 software across the United States, reflecting our commitment to improving municipal services and fostering community engagement. Our software not only addresses current needs but also adapts to the evolving demands of local governance.

The OneVu solution from IEG4 offers a comprehensive digital interface for council services, enhancing customer interactions by addressing their queries rather than merely displaying data. This innovative platform has led to a remarkable reduction in phone inquiries by as much as 50% in various councils. OneVu empowers users to find personalized solutions to frequently asked questions while also allowing them to submit and monitor the status of over 300 different services across the council. With a significant portion of calls, over 30%, stemming from customers checking on progress or following up on issues, OneVu effectively mitigates this by providing progress tracking on every online form. From the outset, users can access a library of more than 250 forms, ensuring a swift implementation, and with the addition of eDesigner, customization options are readily available. Furthermore, OneVu features an advanced workflow engine that supports multi-stage processes, enabling citizens to track their applications and services directly through their OneVu account, thereby enhancing the overall user experience. This seamless integration of services not only streamlines processes but also fosters greater transparency and engagement between councils and their constituents.

The ICE Engine e-Government platform offers citizens a unified national identity, allowing a comprehensive view of their dynamic interactions with the government. RLB Systems specializes in developing, implementing, and managing technology-driven solutions for governmental needs. Our goal is to support governments in improving the experience of service delivery for their citizens. By enhancing this experience, we believe it fosters increased revenue and boosts compliance rates. As citizens enjoy greater disposable income, governments can further refine their service offerings, ultimately winning the trust and support of the populace. We are committed to a philosophy of continuous improvement, striving for excellence in both technical and service delivery while embracing innovative thinking. Our approach involves constantly adapting our solutions to meet the ever-evolving demands of society, ensuring that we remain relevant and effective in our mission.

Paylt is revolutionizing the connection between governments and citizens through its acclaimed SaaS platform. This comprehensive citizen experience platform is designed for state and local governments, allowing agencies of any size to utilize a highly customizable and branded digital interface. By enabling interactions at the convenience of the citizens, PayIt ensures that essential government services are readily accessible via both computer and mobile devices. The platform's dedicated Android and Apple applications further enhance the user experience, making mobile transactions simpler. We strive to facilitate an effortless self-service experience that accommodates the hectic lifestyles of citizens. With PayIt, individuals can initiate services like bill payments or vehicle tag renewals on one device and seamlessly continue on another without losing progress. This increase in digital accessibility and real-time payment processing not only benefits citizens but also provides government agencies with greater efficiency, improved revenue collection, and accelerated revenue turnaround. Ultimately, PayIt is committed to fostering a more engaged and connected community.

A seamless communication platform that enables citizens to directly report incidents to the relevant public officials is what we provide. Collaborating with government entities, we ensure that all concerns raised by citizens are addressed swiftly and effectively. Our complimentary mobile application is available to all citizens, facilitating the reporting of incidents while allowing for real-time updates on their status. We meticulously track both the precision and frequency of the data submitted by users to enhance governmental operations, minimize emergency response times, and elevate overall efficiency. We invite citizens to download our app and share their incidents or feedback, as this will help us prioritize their local government in our service queue! By using Ctzen, you can easily take a photo, select a location, and submit it directly to your town hall. Begin reporting issues that matter to you and contribute to the enhancement of your community. Our commitment to delivering an intuitive product means that citizens can navigate it effortlessly. With no room for excuses, we urge you to download our applications and take part in creating better living environments. Together, we can foster a more engaged and responsive civic community.

Tired of getting input from a small group of people? MetroQuest makes public participation fun. It's easy to engage between 2,000 and 10,000+ survey participants from a wide demographic, including those who are difficult to reach or traditionally underrepresented. Finally, you will get broad support for your plans. MetroQuest connects citizens and planners by facilitating public participation in complex planning projects. It is designed to educate and quickly gather reliable, informed input from the public. Participants can see the effects of their choices in minigames. This allows them to learn about planning alternatives, trade-offs, and other options based on their priorities. MetroQuest was designed to give decision-makers the confidence to make important public investment decisions. This means both quality and quantity - MetroQuest engages thousands of people from a wide demographic and collects trustworthy, quantifiable input to improve urban and transportation planning decisions.

GOV BUILT PLATFORM: The Future of Government Created Today. This innovative software for permitting and licensing is designed for the next generation. Collaborating with government staff, citizens, and contractors, we have developed a top-tier platform that facilitates the construction of a more efficient government. Experience the convenience of securely submitting building permits, applications, and license requests online, saving valuable time. Our automated workflow and approval process not only streamline communication but also free up hundreds of hours each year for agencies, business owners, and citizens alike. With our adaptable form builder, users can easily submit requests for contractor, business, mobile food vendor, and various other licenses online. This platform enhances tracking, renewal, and interaction through a user-friendly web interface, promoting transparency and efficiency. Moreover, it includes a robust interface for creating custom reports, dashboards, and ESRI Maps, allowing users to produce and disseminate dynamic, data-rich reports in formats like PDF and CSV. Enhanced data management capabilities empower government agencies to make informed decisions, ultimately leading to better service for the community.

Aware specializes in delivering software and solutions designed for government-backed biometric citizen identification and credentialing systems. Their advanced biometric technologies play a crucial role in enhancing national security while safeguarding the freedoms and rights of citizens. With a dedication to research and development spanning several decades, Aware has partnered with over 80 government agencies. Their expertise lies in biometrics, security, and compliance. Central to their citizen identification efforts is AwareABIS™, an Automated Biometric Identification System (ABIS) that facilitates large-scale biometric identification and deduplication, accommodating fingerprint, facial, and iris recognition modalities. The system's modular design enables it to be tailored and optimized for various applications, whether civil or criminal in nature. AwareABIS stands out as a comprehensive biometric search platform, characterized by its open architecture and flexibility, allowing for extensive customization to meet diverse needs. This adaptability ensures that Aware remains at the forefront of biometric technology solutions.

FAMA SMARTcity is a specialized solution tailored for local government needs, providing a centralized information core that effectively addresses various aspects of city management. This innovative tool aggregates data from multiple systems and sensors throughout the city, offering a robust dashboard designed for public administrators. It seamlessly integrates with city APIs, enhancing operational efficiency. Additionally, it features a GIS map viewer that visualizes data from diverse sources, including Big Data, IoT, BI, municipal databases, and social media platforms. This creates an efficient communication channel among citizens, local authorities, and external service providers, streamlining processes and improving incident resolution. With this solution, the administration can achieve greater transparency, allowing citizens access to information about municipal assets, maintenance efforts, ongoing projects, and investments. Furthermore, it fosters deeper citizen engagement in maintaining public assets and contributes to improving the overall quality of life in their communities, encouraging a collaborative approach to city governance.

FreeBalance's solutions enable governments to enhance the wellbeing of their citizens, fight corruption, and promote economic prosperity globally. Our comprehensive software, professional services, and dedicated personnel are designed to deliver impactful public sector solutions that increase transparency, boost effectiveness, restore public trust, facilitate reforms, and unlock innovative opportunities. As a purpose-driven organization, FreeBalance prioritizes the creation of sustainable value for all stakeholders through a tailored portfolio of government services that utilize technology-agnostic tools and best practices. Additionally, FreeBalance proudly endorses the UN Global Compact. With a presence in over 25 countries, the FreeBalance Accountability Suite™ is relied upon to manage more than $350 billion in public funds. This goes beyond mere financial management; FreeBalance's solutions empower governments to provide their citizens with enhanced economic growth, accountability, and transparency, ultimately leading to a more engaged and informed populace. By fostering partnerships and advocating for responsible governance, we strive to make a meaningful difference in the communities we serve.

A smart city initiative places citizens at the core of its framework by streamlining interactions with local governments and communities. The rapid urbanization trends we are witnessing today pose significant challenges in various sectors, including economic, social, healthcare, and logistics. Our surroundings are filled with valuable data that often go unutilized due to inadequate communication and engagement. The vision for a modern city in the 21st century is to harness this data effectively and enhance dialogue between officials and the public. It is essential for citizens to take an active role in civic matters, thereby impacting the future development of their city or region in a meaningful way. The synergy between residents and local authorities is vital for urban progress, as this collaborative approach strengthens community ties. Furthermore, this innovative method of fostering communication among citizens, coupled with the benefits derived from analyzing collected data, leads to tangible improvements in the overall condition of municipalities. Ultimately, this customized approach aims to address the specific challenges faced by each locality, paving the way for more tailored and effective solutions.

CivicPlus Process Automation and Digital Services provides everything you need to offer citizens convenient, easy-to-access ways to do business with their local government at a price that fits your budget. Our low-code tool makes it easier than ever to automate online services. Stop fumbling around with paper. Connect your critical software systems instead to automate and simplify your daily processes. Citizens can access services online, pay their bills, submit applications and licenses, and much more. Online services for your citizens and staff will make business easier. We know how difficult it can be for local governments to move into the digital world. Clients average 20% increase in revenue. We have over 150 pre-built templates that are ready to customize and deploy immediately. Get your most common citizen requests and staff requests online quickly.

Our mission is to restore and safeguard every local government record, ensuring their protection, security, and perpetual accessibility. We convert and analyze vast amounts of information from billions of records and documents found within various government agencies. Subsequently, we implement process-oriented technologies that facilitate information management, enhancing accessibility for citizens through an exceptional user experience. Our commitment includes delivering these secure digital document solutions efficiently and with the capability to scale rapidly as needed. By prioritizing user engagement, we aim to foster a more informed and connected community.

Forge a more robust collaboration with community members to collectively cultivate safer neighborhoods. In certain critical situations, the distinction between life and death may hinge on a watchful citizen capturing a photo of an event or relaying a tip to authorities. The 365 Community Engagement tools empower ordinary individuals to contribute to their communities' safety by providing essential information to law enforcement anonymously, all from their mobile devices. This application swiftly relays citizen-generated information to law enforcement, aiding agencies in their efforts to save lives and resolve crimes more efficiently. Furthermore, law enforcement agencies can keep the public informed about significant crime and safety developments while soliciting information to expedite crime resolution. Citizens also have the option to report non-emergency incidents directly from the security and convenience of their homes. The user-friendly online portal simplifies the process of submitting reports, minimizing paperwork and administrative burdens. Additionally, these report submissions synchronize seamlessly with the Records Management System (RMS) for prompt officer assignment and follow-up actions. By enhancing these avenues for communication, we can foster a culture of involvement and vigilance that benefits everyone.

Beebot AI provides advanced automation solutions aimed at enhancing operations within the public sector, particularly for councils and local governments. Their innovative platform combines a variety of technologies to streamline workflows in diverse areas such as family support services, workforce management, citizen assistance, and early childhood programs. Featuring a digital front door, the system simplifies access to local services, facilitating smoother communication and transactions for citizens, families, and professionals alike. Additionally, Beebot AI offers automated care systems for both families and workers, assistance tailored for special educational needs, and tools for administrative efficiency. By leveraging AI for data processing, the platform enables local authorities to better manage their workloads and increase operational efficiency. Through a commitment to accessibility and automation, Beebot AI empowers organizations to enhance the quality of public services, thereby minimizing manual tasks and improving overall service delivery. This transformative approach helps local governments adapt to changing needs while ensuring that citizens receive timely and effective support.

We have transformed local government software by offering tailored solutions that include the option to test each product prior to purchase, budget-friendly monthly subscriptions, and swift implementations. TownCloud serves as the key to simplifying, modernizing, and accelerating the workflow of local governments. With TownCloud Revenue, gone are the days of tedious batch processes or constant spreadsheet updates. Eliminate the jargon and establish a genuine connection with your community—TownCloud Engage facilitates seamless interactions for citizens. We adhere to the guidelines outlined in the Americans with Disabilities Act (ADA) to guarantee accessibility for everyone. Our integrated transparency features foster trust between local governments and their citizens. The design is straightforward and user-friendly, making transactions a breeze. The Agenda tool allows for the easy creation and management of meetings, minutes, and packets, enabling you to publish information with just one click. You also have the flexibility to showcase data for your community using limitless categories and views. Ultimately, our mission is to ensure that local governments can effectively serve their citizens while enjoying a streamlined experience.

eMunicipality offers a comprehensive solution that enables cities and towns to oversee all facets of public administration seamlessly from a single platform. There’s no need to invest in infrastructure or deal with complex setups; simply log in to access all the necessary tools for information sharing, communication, services, and citizen participation. This system enhances administrative efficiency, leading to greater satisfaction among residents! With our user-friendly drag-and-drop Form Builder, you can create all kinds of online and interactive entry forms tailored to your specific needs, incorporating various fields, advanced logic, and localization, all without any programming skills required. Effortlessly gather citizen requests and forms through a citizen portal, a mobile application, or by seamlessly integrating eMunicipality into your existing Content Management System (CMS). This streamlined approach ensures that citizen requests are processed quickly and accurately, resulting in a more content community and delighted citizens. Moreover, by simplifying the engagement process, eMunicipality fosters a stronger relationship between local government and its residents.

A "Whole City App" serves as a comprehensive city-branded platform that links residents to a multitude of services, resources, and information provided by their municipality. This app consolidates functionalities such as 311 issue reporting, local news, event calendars, business listings, bill payments, and park and facility information into one convenient and user-friendly interface tailored for the city. In today's digital landscape, the most coveted space is no longer physical real estate, but rather the limited area on our mobile screens, which are increasingly competitive. It is unrealistic to ask citizens to download various applications to access different city services, making a "Whole City App" a more effective solution. This application not only enhances convenience but also fosters greater engagement by placing city hall resources directly in the pockets of its residents. By enabling users to report issues, request services, and share feedback on crucial matters, the app facilitates a more interactive and participatory relationship between citizens and their local government. Ultimately, this innovative tool empowers communities, making it easier for citizens to connect with their city in a meaningful way and actively participate in civic life.

Catalis stands as the premier Software as a Service (SaaS) and integrated payments provider in North America, serving various levels of government including municipal, county, state, and federal entities. Through its extensive knowledge, established success, and cutting-edge digital offerings, Catalis has enabled public officials throughout the United States and Canada to transform government operations and enhance citizen engagement. By focusing on modernization, they have significantly improved the efficiency of governmental processes.

Accessing government services is now possible anytime and from any location. eGovt revolutionizes the way governments operate, enabling citizens to obtain essential services from the safety and convenience of their own homes. This innovative platform provides online access to government services with unparalleled flexibility, efficiency, and security. In a world that is constantly evolving, it’s essential to stay ahead. Whether it's launching new government services, rethinking internal workflows, or addressing unprecedented global challenges, we are dedicated to assisting you at every stage of the process. Evaluate daily operations across all tiers of government effectively. After all the effort you've put into automating government services, it's now time to take advantage of real-time analytics that swiftly evaluates performance and allows for necessary adjustments. Empower yourself to access government services anytime and from anywhere, as eGovt continues to transform the governmental landscape for citizens everywhere. By embracing these advancements, you not only enhance service delivery but also foster greater engagement and trust among the public.

Innovative tools designed specifically to transform government agencies are represented by Munission, embodying principles of unity, teamwork, integration, and intention. Modern municipalities, as well as public safety and social service sectors, face intricate challenges that require effective solutions. Citizens now expect higher levels of service and self-service, alongside a demand for greater transparency and accessibility. Public safety personnel are confronted with complex situations, including pandemic management, protests, crowd control, and the need to de-escalate crises. When events lead to violence, fire, or endanger the lives of individuals, swift collaboration across departments becomes essential. Furthermore, social service organizations are increasingly adopting advanced technologies to enhance case management and connect individuals with appropriate programs and services. These entities are capitalizing on new federal funding and grants to facilitate their adoption of platforms like Munission SSP, thereby expediting their initiatives and improving outcomes for the communities they serve. As they embrace these advancements, the potential for enhanced effectiveness and responsiveness in public service continues to grow.

Business practices are evolving. The essential capacity to engage virtually with citizens, entrepreneurs, and contractors is now more important than ever. Discover how citizenserve can assist you in this transition. Experience hassle-free, well-organized, and smartly detailed solutions for licensing applications and renewals. Picture a scenario where concerns about code violations are always addressed, coupled with complete mobile accessibility for inspectors. Facilitate online permit applications, processing, and payments for both citizens and contractors from remote locations. Optimize and simplify the processes for application, review, resubmittal, public notifications, and hearings. Automatically direct online citizen inquiries to the relevant department or individual, ensuring that no request is overlooked. With these solutions, you can enhance efficiency and provide a better service experience for your community. This innovative approach not only saves time but also fosters a more connected and responsive environment.

TEKConnectGov offers tailored municipal software designed to enhance the efficiency of city operations, ultimately benefiting the local community. With its array of modular options, municipalities can choose the specific features that best fit their needs. Citizens have the convenience of applying for, tracking, and paying for permits through an online platform. The software also allows for the management of notifications and property-related complaints, reinforcing the connection between local governments and their residents. This tool emphasizes the importance of citizen engagement as a vital asset to the city. By implementing effective asset management practices, cities can reduce downtime and lower repair expenses. Additionally, staff can submit, approve, or deny time entries from any location, ensuring flexibility in operations. The online reservation portal optimizes the use of city facilities, while the system allows for the management and tracking of nuisance complaints linked to specific properties or individuals. Our knowledgeable team possesses the expertise needed to streamline processes, reduce paperwork, and empower city officials. Furthermore, the public-facing portal integrates smoothly with your city's existing website, featuring a user-friendly design that makes applications straightforward and accessible. This comprehensive approach not only enhances operational efficiency but also fosters a sense of community involvement and transparency.

Over 5,500 government agencies worldwide have opted for Granicus to enhance their digital services, including website and CMS management, digital communication strategies, public meeting experiences, and records management systems. The Granicus Civic Engagement Platform fosters a seamless relationship between citizens and government, offering an integrated experience that encompasses website functionality, online services, and digital communications to ensure equitable and inclusive service for all residents. Utilizing advanced cloud-based technology, our platform facilitates better connections between people and government through low-code solutions that provide cohesive, user-friendly digital experiences. It also promotes community engagement and gathers valuable feedback from residents, ensuring that their voices are heard and considered. Specifically designed for government applications, our solutions are equipped with robust infrastructure, scalability, and security features, empowering public sector leaders across various levels, including state, federal, national, and local agencies, to effectively serve their communities. Through these innovative tools, Granicus is committed to transforming how government entities interact and engage with the public they serve.

With a population exceeding 320 million and countless cities and towns to safeguard, law enforcement agencies across the United States require cutting-edge technologies to effectively manage their responsibilities. CentralSquare's Advanced Public Safety (APS) focuses on creating innovative solutions for law enforcement, dedicated to offering dependable products that meet both current and future needs. By collaborating with law enforcement agencies, APS ensures that as they tirelessly work to protect American citizens and their property, they are provided with optimal tools to perform their duties efficiently. The user-friendly design allows for seamless integration of driver and vehicle data into the eCitation form, enabling officers to swiftly complete the documentation and issue citations within minutes. Additionally, the signature capture functionality allows officers to electronically sign the form, further streamlining the process. Such advancements not only enhance productivity but also contribute to a more effective law enforcement system overall.

The future cities will be a harmonious blend of their history, character, and environment. CSM assists city governments in making this happen through the Citizenry product stack. These features include all services related to a citizen's lifecycle, single portal facilitation portal for building permit approvals, property taxes, and trade license. Transparency and good governance are assured by the city-level program monitoring as well as information facilitation. - Marriage Registration System Facility Management System Information Facilitation Portal - Land Bank, Land Acquisition & TDR System - Property & Holding Tax System - Solid Waste Management System

Enhance urban living and streamline customer assistance with the exclusive conversational AI framework designed specifically for cities and their marketers. Municipalities utilize our innovative technology to effectively manage information, enhance citizen support, automate various tasks, and disseminate important city updates. This allows for a more efficient handling of complaints, inquiries, and tasks that often burden citizens. By investing in citizen-focused initiatives, you can significantly elevate the public experience while enabling your organization to function at peak efficiency. Additionally, destination marketing organizations leverage this technology to automate their customer support processes, expand their content outreach, and operate around the clock, ensuring that citizens and visitors alike receive timely assistance and information. Such advancements not only foster a more connected community but also promote a thriving urban environment.