EcholoN is a flexible platform for IT Service Management (ITSM), Enterprise Service Management (ESM), Service Desk, Help Desk, Customer Service and Field Service Management. It helps organizations manage service processes, workflows, assets, knowledge and business information in one integrated environment.
A key component is the EcholoN Enterprise Application Framework. It enables companies to configure workflows, forms, data structures, roles and business logic and to create individual business applications on the same platform. This allows EcholoN to support requirements beyond traditional ticketing and service management.
The platform covers Incident, Request, Problem and Change Management, Service Catalogs, Knowledge Management, IT Asset and Configuration Management, customer and contract processes, complaint management, quality processes, maintenance and technical field service.
Workflow automation, rules, notifications, escalations, dashboards and reporting help standardize processes, improve transparency and reduce manual effort. EcholoN can be used across IT and other departments such as customer service, technical service, facilities, HR and quality management.
With its modular architecture, integration capabilities and Enterprise Application Framework, EcholoN provides a scalable foundation for ITSM, ESM, Field Service, process automation and custom enterprise applications.
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Partful is a 3D Explosion Parts Catalog and Work Instructions Platform.
Showcase your products and parts in stunning 3D. Let your customers and dealers instantly find the right parts and click to order in one exploded view. No more incorrect orders, only a superior customer experience.
From paperback catalogues to legacy, old-fashioned and slow static systems, Partful can completely replace them and take away your daily time wasters.
Our Work Instructions let you customise and provide your end users a unique training experience in stunning 3D. It allows your end users to instantly find the right instructions and steps. Say goodbye to digging through stacks of PDF manuals trying to match things up. Say hello to an immersive training experience at your fingertips.
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PARTS-PUBLISHER
Since the year 2000, Docware GmbH has been at the forefront of developing and implementing PARTS-PUBLISHER, a cutting-edge software solution designed for digital spare parts catalogs and service information systems. This software empowers users to generate and distribute their own catalogs, enabling them to quickly and efficiently locate and sell spare parts. Currently, over 400 clients within the mechanical and plant engineering sectors are effectively utilizing PARTS-PUBLISHER. The software facilitates manufacturers and operators of machinery, plants, and equipment to import all essential service-related information, including bills of materials (BOMs), documentation, and both 2D and 3D graphics, irrespective of the inventory system in use. Consequently, they can accumulate a versatile data repository that can be modified and reused as necessary. The outcome is a comprehensive service information system that provides a complete 360° view of the machines and systems. Furthermore, all data is organized, interconnected, and processed digitally, enhancing accessibility and usability for all stakeholders involved.
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Documoto
Documoto is a SaaS digital publishing platform and interactive content management system for equipment manufacturers. Designed specifically for equipment manufacturers and asset-intensive organizations, you can improve technical publishing accuracy, streamline setup and distribution costs, reduce the lead time for parts identification, improve customer machine uptime by expediting parts, and enhance customer support. Unlock your manufacturing aftermarket service potential with Documoto!
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