
Intermedia Unite is an all-in-one business communications and collaboration platform designed to keep employees connected and responsive across locations, devices, and teams. The solution combines cloud phone service, video meetings, team messaging, file sharing, customer engagement tools, and productivity features into one integrated platform. By consolidating multiple communication tools, Unite reduces app switching and gives employees a simpler way to call, meet, chat, share files, and engage customers from desktop or mobile devices. Its enterprise-grade calling system includes more than 100 voice features that support professional business communications and consistent customer interactions. The platform also supports enhanced Microsoft Teams experiences, helping organizations extend communication capabilities within their existing collaboration environment. AI features such as transcription, summaries, and conversation insights help users retain important information, identify follow-up actions, and improve team efficiency. Mobile and desktop apps allow employees to maintain a consistent business identity whether they are in the office, remote, or on the go. Backed by strong uptime commitments and J.D. Power-certified support, Intermedia Unite is built for reliability and ease of use. By unifying communications, collaboration, and engagement, Unite helps organizations increase productivity while improving the way teams serve customers.
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Pensero is a cutting-edge platform that leverages AI to enhance observability and performance analytics, designed specifically for engineering teams and their leaders to gain a deeper understanding of software development processes. It automates the collection and integration of "work signals" from existing tools utilized by your team, including code repositories, issue trackers, and communication platforms, translating disjointed activities into granular insights. These insights are then converted into objective metrics, live dashboards, and comprehensive reports that not only reflect the volume of work completed but also factor in complexity and workflow dynamics. With Pensero, you gain immediate visibility into ongoing projects, contributions from team members, and the overall flow of work within the organization, as well as how team productivity aligns with strategic roadmaps and business objectives. Its seamless integration and scalability enable teams to swiftly transform raw data from various tools into actionable insights that drive performance improvements. Ultimately, Pensero empowers organizations to optimize their software development efforts more effectively than ever before.
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365 CAD
The 365 CAD system enhances the efficiency of first responders by streamlining the process from the initial call taker’s response plan to the dispatcher’s automated unit selection, ensuring officers are alerted promptly. It boasts the quickest response time from call initiation to officer arrival, thanks to Velocity’s patented technology that reduces delays between those who need assistance and the emergency services. Additionally, Velocity offers a comprehensive 360° view of the situation for call takers, dispatchers, and mobile units, integrating live camera feeds and critical information regarding the incident. This interconnected system can autonomously deploy drones while providing real-time support to officers on the scene. Furthermore, 365 CAD automatically pinpoints the incident’s latitude and longitude, displaying it accurately on the CAD map. Essential details such as caller name, address, city, and phone number are seamlessly integrated into the CAD, significantly reducing data entry requirements. Operators also have the capability to create multi-agency files and update dispatches for multiple agencies simultaneously with just a single click, which enhances coordination and response efforts across different emergency services. This advanced system ultimately contributes to a more effective emergency response framework.
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ARMS Computer Aided Dispatch
ARMS equips your agency with essential tools to thrive. By utilizing ARMS Computer Aided Dispatch, you can save time, maintain organization, and ensure the safety of personnel in the field. With ARMS CAD, dispatchers can manage units and retrieve vital data all within one user-friendly application. It seamlessly interfaces with NCIC along with State and Regional databases, enhancing connectivity and accessibility. Additionally, ARMS CAD integrates effortlessly with other ARMS solutions such as Mapping, Records Management, and Mobile applications. This system effectively oversees resources, responses, and all dispatching tasks, making critical information readily accessible with just a few keystrokes, which reduces redundancy and boosts efficiency. Furthermore, ARMS CAD simplifies the management of units, accommodating the needs of single agencies, multiple agencies, or various jurisdictions. Dispatchers have the flexibility to choose between single or multiple-monitor setups, ensuring that the system can be tailored to meet the specific demands of each agency's operations. Ultimately, ARMS CAD streamlines the dispatching process, allowing for improved communication and coordination in emergency situations.
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