Bonterra Guided Fundraising Reviews

Summary: Overall this program is better than what we had before. I would like to see some growth in terms of the email blasts. One of the reasons we switched to only NFG and away from Mailchimp is because we could do our email newsletters. However, it is not as easy to use nor as clean in appearance.

Positive: NFG is a fairly intuitive product. Additionally, there is online training available to solve problems. In case of bigger problems the staff is highly responsive to our needs.

Negative: The email blast is complicated and limited in terms of what I can do with the shape of my newsletters. Does not seem to have a hard copy version if I wanted to do print in addition to emails.

Summary: Overall, my experience with Network for Good has been very good. We have only been using this product since October 2021, but haven't run into any issues that have not been resolved. Our communications with donors has been easy to set up, both on the devising groups for mailings and the actual templates and texts. We were sad to see our Customer Service Manager leave -- she had been so helpful -- but we're sure that our new one will be just as responsive and informative. I think we have just scratched the surface of all that this platform can do and am looking forward to discovering what lies ahead.

Positive: As an administrator and daily user of the Network for Good platform, I'm impressed with the ease of use and the availability of help when needed. I have found the entire Network for Good team to be very responsive to any questions I have -- from importing data to sending group texts. The data import went off without a hitch. There are many ways to get support and I have used most of them: guides, help articles, office hours, direct contact through email, our team leader and coach. It's also extremely easy to put together templates for communicating with our donors, board members, and grant providers. We had previously used a different platform and find Network for Good's to be much easier, faster, and user intuitive.

Negative: The only thing I have come up against that surprises me is the unavailability to send out End of Year tax statements to our donors. Many donors have requested this (I suppose they don't hold on to their receipts) and I find it difficult and time consuming to produce the statement. I have contacted the help department and expect I'll hear back from them today -- it's possible I just haven't figured out the right way to do it.

Summary: Overall this has helped in our overall tracking of volunteers and proper reporting. Our latest event was a success due to online auction.

Positive: Easy user friendly, really helpful staff, great campaign ideas, Auction site very useful for latest fundraising event, helpful tools for communication.

Negative: Donors for event/sponsors doesn't link to donation summaries for each contact.

Summary: I am new to NFG and have only been using it for a couple months. I'm still learning my way through filters and setting up templates, but overall it seems to be a great, user friendly system.

Positive: NFG is user friendly. It offers great support through the chat option and with coaching sessions. The ability to text, email, and send video messages are great features!

Negative: There is no filter for undeliverable texts which would make it easier to group and remove people from system. There should also be an option to put organizations in NFG without having to create a separate individual contact.

Summary: Overall, very useful. I love the comprehensive database of our contacts, as well as the ability to create groups and email blast templates.

Positive: I love the comprehensive database of our contacts, as well as the ability to create groups and email blast templates.

Negative: We wanted to migrate our events to NFG to sell via the donations feature, but we price different tickets differently and wanted to set caps for the total amount of tickets. Unfortunately, so far NFG just allows caps on the particular ticket type, but not for the entire set.

Summary: The pros for this service outweigh the cons. The support staff is very responsive in resolving issues.

Positive: The website is user friendly and the support staff is responsive. I really appreciate the reports that can be generated, and the tips for generating revenue for our organization.

Negative: I had some difficulty in getting switched over to direct deposit, but the support staff helped me to work through the issues.