Atera Reviews

Summary: My overall experience with Atera has been largely positive. Its unified platform, blending RMM, PSA, and remote access, has been a game-changer in managing IT across various schools. This integration simplifies complex tasks and improves efficiency, which is crucial in my role.
However, there are areas where Atera could improve. Customization options are somewhat limited, making it challenging to tailor the system perfectly to our specific needs. Also, getting to grips with all its features requires time and effort. Despite these minor issues, Atera remains a valuable tool in my IT arsenal, significantly aiding in daily operations.

Positive: What I appreciate most about Atera is its all-in-one design. Combining RMM, PSA, and remote access in a single platform has streamlined my workflow, making IT management across multiple schools more efficient.

Negative: However, I've found that Atera can have limitations in terms of customization. It doesn't always meet the unique needs of our school's IT setup. Additionally, there's a bit of a learning curve to fully utilize all its features effectively.

Summary: My overall experience is great so far with Atera. The ability to track workstation status and monitor status simultaneously is very much beneficial for us.

Positive: One of the best things about Atera is the seamless network discovery capabilities that it offers to us.

Negative: I do not have any issues or cons that I can say about Atera.

Summary: My overall experience with Atera has been very good. The automated patch management capabilities and the admin access controls are very good with Atera

Positive: The pricing of Atera is very much on the lower side and I like that very much about it. Additionally, the customer support is also of top quality

Negative: I do not have any significant issues or complaints about Atera.

Summary: My overall experience with Atera and the Atera user community has been great so far. Our queries are resolved in a timely manner by the Atera team which I like very much

Positive: My favorite feature with Atera is the AI ticket tagging that it offers. Also, the technician performance and the customer satisfaction reports are very much detailed and comprehensive.

Negative: I do not have any dislikes with Atera. All the features are very good and the best in the market

Summary: My overall experience with Atera has been exceptional so far. The solution offers great overall user interface and also has very intuitive dashboard reports which I like very much

Positive: Tracking tickets and responding to user queries is very much simplified with the help of Atera. It is a very simple to use helpdesk and billing platform

Negative: The over the air updates can be made a bit more frequent.

Summary: My overall experience with Atera has been excellent so far. The ability to segment devices based on criticality is very much needed and beneficial for us.

Positive: Atera as a whole is very much beneficial for us. I specifically like the remote monitoring and management capabilities that it offers

Negative: I do not have any dislikes that I can share about Atera.

Summary: The dashboards are very much detailed and very easy to comprehend and access. My overall experience has been great so far

Positive: Atera has one of the most active and useful user communities that I have seen. I specifically like the user interface of the remote monitoring solution as well.

Negative: More user manual material and knowledge base documents could be prepared

Summary: My overall experience with Atera has been excellent so far. The AI and automation capabilities of Atera are very much handy and the integrations they offers are very useful for our businesses

Positive: I very much like the automation that Atera provides. Also, the integration with ChatGPT is very much innovative and very helpful for us.

Negative: I cannot think of any dislikes that I might have with Atera

Summary: My overall experience with Atera has been great so far. The initial onboarding was very smooth and quick and I liked that very much

Positive: One thing that I like very much with Atera is the easy setup that if offers. Network discovery is also seamless with Atera

Negative: I do not have any major cons with Atera. All the features are great

Summary: My usage experience has been brilliant so far. The entire platform is very much simplified and has great technical support too which I like.

Positive: Atera is very easy to use and has tons of impressive features. I specifically like the ability to manage multiple devices for remote monitoring simultaneously.

Negative: Sometimes, the patch update takes longer than expected. But apart from that, I do not have any other complaints.

Summary: I would describe my overall experience with using Atera as excellent so far. IT documentation is super simple and so is accessing the activity log.

Positive: One of the best things that I have witnessed with Atera is the powerful data analytics that it offers. The reports are indepth and offer us great insights.

Negative: I do not have any negative comments or issues with Atera.

Summary: My overall experience with Atera has been excellent so far. The support team is fantastic and the product as a whole is very smooth to use.

Positive: The network discovery speed and effectiveness is something that I like very much with Atera. Additionally the platform is very much intuitive and visually appealing.

Negative: I cannot think of any negative comment that I have about Atera.

Summary: My overall experience with Atera is splendid so far. The ability to automate tasks has reduced manual efforts and has resulted in improved business process outcomes for us.

Positive: My favorite feature with Atera is the seamless remote access that it offers. Also, the IT level automation tools are very simple and user friendly and help us reach better overall efficiency.

Negative: I do not have any major dislike or discomfort with Atera.

Summary: My overall usage experience with Atera has been exceptional so far. The dashboards are very much intuitive and informative and we get many insights from this platform.

Positive: With Atera, we can easily schedule automations and execute them with ease. Also, I like the patch management alerts that it offers.

Negative: I do not have any major dislike with Atera. Their vendor support is also brilliant.

Summary: My overall experience with Atera has been very good so far. It is a very efficient billing and ticketing platform and I enjoy using it.

Positive: One of the best things about Atera is the centralized approach for end user communication. We can easily reply to tickets and use quick reply templates if needed.

Negative: Honestly, I do not have any significant dislike with Atera. All the features are very good.