QEval
Contact center QA teams evaluate 1 to 5% of calls manually. QEval eliminates that bottleneck by applying AI speech analytics and automated scoring to 100% of interactions across voice, chat, and email, using a classification engine trained on 138M+ real conversations.
Capabilities span quality monitoring, compliance detection for PCI, HIPAA, and GDPR at 98% accuracy, sentiment analysis, keyword identification, agent coaching workflows, performance gamification, and predictive analytics across 110+ configurable dashboards. Quality scoring runs at 94% accuracy with zero manual intervention.
Deployment takes 30 days. Industry standard is 90 to 120. No disruption to live operations. Etech Global Services built QEval from two decades of running Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA leaders and operations teams scaling coverage without adding headcount.
QEval also provides call recording management, screen capture, custom evaluation forms, calibration tools for QA consistency, root cause analysis, trend identification, and automated alert systems for compliance breaches. The voice of customer module tracks customer sentiment across touchpoints to identify service gaps and training opportunities. Real-time monitoring lets supervisors intervene during live interactions. Role-based access controls, audit trails, and data encryption ensure enterprise-grade security. QEval supports multi-site and multilingual contact center environments with centralized reporting across locations.
API integrations connect QEval with existing CRM, telephony, and workforce management systems. Automated report scheduling delivers insights to stakeholders without manual effort.
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Feroot
Feroot Security is a global leader in AI-powered website and web application compliance and security. Feroot AI protects digital experiences from hidden threats while continuously enforcing compliance with PCI DSS 4.0.1, HIPAA rules on online tracking technologies, CCPA/CPRA, GDPR, CIPA, and over 50 global laws and standards.
The Feroot AI Platform replaces manual compliance work and operational overhead with continuous automation. What once required months of effort across security, engineering, and legal teams can now be deployed in minutes, delivering real-time protection and audit-ready evidence.
Feroot unifies critical capabilities into a single platform, including JavaScript behavior analysis, web compliance scanning, third-party script monitoring, consent enforcement, and data privacy posture management. It is purpose-built to detect and stop web-based threats such as Magecart, formjacking, e-skimming, and unauthorized tracking on high-risk assets like payment pages, login flows, iframes, and healthcare portals.
Trusted by Fortune 500 enterprises, healthcare providers, retailers, SaaS platforms, utilities, payment service providers, universities, and public sector organizations, Feroot safeguards hundreds of millions of users worldwide.
Feroot AI solutions include PaymentGuard AI, HealthData Shield AI, AlphaPrivacy AI, CodeGuard AI, and MobileGuard AI.
Visit feroot for more information.
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Titaniam
Titaniam provides enterprises and SaaS vendors with a full suite of data security controls in one solution. This includes highly advanced options such as encrypted search and analytics, and also traditional controls such as tokenization, masking, various types of encryption, and anonymization. Titaniam also offers BYOK/HYOK (bring/hold your own key) for data owners to control the security of their data. When attacked, Titaniam minimizes regulatory overhead by providing evidence that sensitive data retained encryption. Titaniam’s interoperable modules can be combined to support hundreds of architectures across multiple clouds, on-prem, and hybrid environments. Titaniam provides the equivalent of at 3+ solutions making it the most effective, and economical solution in the market. Titaniam is featured by Gartner across multiple categories in four markets (Data Security, Data Privacy, Enterprise Key Management, and as a Cool Vendor for 2022). Titaniam is also a TAG Cyber Distinguished Vendor, and an Intellyx Digital Innovator for 2022. In 2022 Titaniam won the coveted SINET16 Security Innovator Award and was also a winner in four categories for the Global Infosec Awards at RSAC2022.
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Privacy1
Privacy1 infrastructure brings transparency, safeguards GDPR | CCPA compliance, builds trust for your business. The solution shields your data centric organizations, lower data leak risks, ensures that no personal data is processed except with the right permission.
The service has built in rich features you need to meet data compliance requirements and enforce your organizational data security to the highest level
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