
Customer experience shouldn't run on disconnected tools and static scripts. Dialpad Contact Center brings voice, digital channels, and human agents together in a single AI-native platform, built to act — not just record — on every customer interaction.
This is Agentic AI in practice: agents that reason through a problem, take the next step, and drive it to resolution without waiting on a human to intervene. Where legacy systems leave data trapped in silos, Dialpad Contact Center closes that gap, linking voice and data so context travels with the customer instead of getting lost between systems.
The payoff compounds. Dialpad has already generated over 775 million AI recaps, and each new interaction adds to a growing base of operational intelligence — sharper resolution paths, more productive agents, better outcomes quarter over quarter. None of it runs unchecked: Dialpad's Guardian layer keeps AI operations secure and governed, so intelligence scales without sacrificing oversight.
In practice, that means up to 80% of issues get resolved autonomously, freeing your team to focus on the conversations that genuinely need a human. Intelligence works at the edge; people stay at the center of the experience.
And you don't have to take the ROI on faith. Through Dialpad's Proving Ground, enterprises can validate performance and cost savings before rolling out at scale — a far more reliable path than betting on a brittle, rules-based bot.
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Forethought is the most advanced generative AI agent for customer support and your 24/7 AI team member. Trained on your unique data sets and upholding the highest security protocols, Forethought delivers natural conversations through AI and eliminates inefficiencies to improve response times, resolution rates, and customer satisfaction scores at every interaction.
- Add an AI Agent that is a 24/7 team member, reducing workload so your team can focus on delivering exceptional support.
- Only Forethought ingests historical and current ticket data for AI specific to your business needs to deliver a personalized experience.
- We're not just about meeting privacy standards – we're setting them, to keep you and your data secure every step of the way.
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mrmr
mrmr is a voice-centric AI assistant designed specifically for Mac users. With a simple keystroke, you can begin speaking, and it will perform actions across the various applications you frequently utilize. This innovative tool emphasizes speech-to-action rather than merely converting speech to text.
You can instruct it to generate a ticket in Linear, share the link within a Slack channel, and set a follow-up on your calendar, all within a single conversation. mrmr seamlessly orchestrates complex workflows, automatically identifies your channels, teammates, and projects, and verifies all actions before executing any changes.
It integrates with a variety of applications, including Slack, Linear, Google Calendar, Google Tasks, Google Meet, Zoom, Notion, Gmail, Cal.com, Calendly, Attio, and GitHub via authentic app APIs, in addition to Apple Reminders. Furthermore, it can search through your Mac files and browser history, perform web searches with sources cited, execute your own scripts using voice commands, and delegate tasks to background sub-agents.
Additionally, mrmr supports rapid dictation in approximately 60 languages, prioritizing actionable tasks over typing. It serves as a voice-first alternative to other assistants like Siri, Wispr Flow, and Superwhisper, and is currently available in private beta, inviting users to experience its capabilities and provide feedback for future improvements.
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11.ai
11.ai serves as a voice-centric AI assistant leveraging ElevenLabs Conversational AI and utilizes the Model Context Protocol (MCP) to link your voice to routine tasks, facilitating hands-free activities like planning, research, project management, and team collaboration. Its seamless integration with various platforms, including Perplexity for live online research, Linear for tracking issues, Slack for communication, and Notion for managing knowledge, alongside the ability to support custom MCP servers, allows 11.ai to understand and execute sequential voice commands while contextualizing information and performing significant tasks. This innovative assistant provides immediate, low-latency interactions and supports both voice and text modalities, offering features such as integrated retrieval-augmented generation, automatic detection of languages for fluid multilingual dialogue, and robust security measures that ensure compliance with industry standards like HIPAA. Furthermore, the versatility of 11.ai makes it an invaluable tool for teams seeking to enhance productivity and streamline their workflows efficiently.
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