Contact center QA teams evaluate 1 to 5% of calls manually. QEval eliminates that bottleneck by applying AI speech analytics and automated scoring to 100% of interactions across voice, chat, and email, using a classification engine trained on 138M+ real conversations.
Capabilities span quality monitoring, compliance detection for PCI, HIPAA, and GDPR at 98% accuracy, sentiment analysis, keyword identification, agent coaching workflows, performance gamification, and predictive analytics across 110+ configurable dashboards. Quality scoring runs at 94% accuracy with zero manual intervention.
Deployment takes 30 days. Industry standard is 90 to 120. No disruption to live operations. Etech Global Services built QEval from two decades of running Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA leaders and operations teams scaling coverage without adding headcount.
QEval also provides call recording management, screen capture, custom evaluation forms, calibration tools for QA consistency, root cause analysis, trend identification, and automated alert systems for compliance breaches. The voice of customer module tracks customer sentiment across touchpoints to identify service gaps and training opportunities. Real-time monitoring lets supervisors intervene during live interactions. Role-based access controls, audit trails, and data encryption ensure enterprise-grade security. QEval supports multi-site and multilingual contact center environments with centralized reporting across locations.
API integrations connect QEval with existing CRM, telephony, and workforce management systems. Automated report scheduling delivers insights to stakeholders without manual effort.
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Service Center by Office Ally is trusted by more than 80,000 healthcare providers and health services organizations to help them take complete control of their revenue cycle. Service Center can verify patient eligibility and benefits, submit, correct, and check claims status online, and receive remittance advice. Accepting standard ANSI formats, data entry, and pipe-delimited formats, Service Center helps streamline administrative tasks and create more efficient workflows for providers.
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DairyLive
DairyLive empowers you to take charge of your dairy management tasks effortlessly. A recent survey revealed that an impressive 90% of cows favored DairyLive over other herd management software options. This platform boasts two standout features that set it apart from any other extensive herd management applications: its user-friendly interface and remarkable flexibility. These advantages, combined with DairyLive's competitive pricing, position it as the most cost-effective herd management solution available. Users can easily establish a new herd database tailored to their unique needs. Whether you manage a small or large dairy operation, DairyLive accommodates herds of any size, with fully customizable reports and checklists. It integrates smoothly with data from various DHI organizations, processing facilities, milking systems, and electronic identification systems. Additionally, DairyLive can be utilized on your Palm-based handheld device, enhancing its accessibility. Dairy professionals across the United States and globally have expressed their admiration for its intuitive design and have integrated it into their daily operations as a crucial resource. Ultimately, DairyLive stands out not only for its capabilities but also for the positive impact it has made in the dairy management landscape.
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Farminsta
Farminsta is a platform that connects agribusinesses and farmers. It has facilitated over 15 million field activities. It has also connected 6K villages and served more than 1.5 million farmers. Farminsta offers advanced tools to track team progress, boost campaign success, work with hyper-local agri influencers, real time analytics, and promote products through engaging video content.
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