CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation--resulting in a more personalized customer experience. Find out which marketing campaigns are generating leads or conversions and use that data for automated call flows and to power your contact centre. Our phone, text, online, and live chat tools allow you to unify communications across your organization. CallTrackingMetrics is trusted by more than 100,000 users worldwide to manage communications for their sales, marketing, and service teams.
Call tracking features include reliable dynamic numbers insertion (DNI), for session-level attribution, local and toll-free tracking numbers, and omnichannelattribution across calls, texts and form fills.
Contact center features include a browser-based softphone and smart routing options.
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Focusing on delivering "Easy-first Unified Communications", Yeastar P-Series Phone System offers companies of all sizes with a complete package for calls, video, messaging, and integrations, out of the box.
Available in the Appliance, Software, and Cloud Editions, P-Series provides flexible deployment options, allowing you to have it sited on-premises or in the cloud. Balancing costs and future growth, it requires a lower total cost of ownership, less training, and fewer management efforts. The ease of use and future-proof adaptability are paramount.
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Ucopia
The Ucopia captive portal "connectivity" enhances the Alcatel-Lucent OmniAccess Stellar portfolio by providing solutions tailored to the requirements of upscale businesses, particularly hotels and resorts, and it is entirely compatible with all ALE OmniAccess Stellar access points. As a leading European provider of Wi-Fi guest access and marketing management, Ucopia empowers organizations to maximize the capabilities of their Wi-Fi networks. Now integrated into the Alcatel-Lucent Enterprise offerings, the Ucopia solution meets the sophisticated demands of high-end establishments while ensuring seamless compatibility with existing access points. Key features include authentication, URL filtering, ARP spoofing protection, and detailed connection traceability through logs. Furthermore, it facilitates the management of security and mobility policies, delegated provisioning, user monitoring, and comprehensive statistics, providing businesses with a robust framework to enhance their Wi-Fi services. This integration ultimately allows enterprises to better serve their customers and optimize their network utilization.
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CCT ContactPro
CCT ContactPro® (CP) serves as an ideal solution for creating a Unified Agent Desktop within a Customer Service Automation framework in an Omni-Channel Contact Center setting. This innovative platform equips agents to meet the challenges of modern Omni-Channel communication, allowing them to assist customers effectively. By utilizing cutting-edge technology, the solution optimizes current systems, lowers contact center expenses, and enhances customer satisfaction. Its adaptable desktop, combined with automation and integration features, ensures that services are delivered efficiently, utilizing the best resources at the most opportune moments to provide an outstanding customer experience (CX). Moreover, the streamlined access to crucial information for productive customer interactions, along with the efficiency gained through automation, boosts agent output significantly. In an age where customers prefer rapid resolutions through their preferred communication channels, ContactPro® meets these expectations seamlessly. Ultimately, the platform not only enhances agent performance but also fosters stronger customer relationships through effective engagement.
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