
Customer experience shouldn't run on disconnected tools and static scripts. Dialpad Contact Center brings voice, digital channels, and human agents together in a single AI-native platform, built to act — not just record — on every customer interaction.
This is Agentic AI in practice: agents that reason through a problem, take the next step, and drive it to resolution without waiting on a human to intervene. Where legacy systems leave data trapped in silos, Dialpad Contact Center closes that gap, linking voice and data so context travels with the customer instead of getting lost between systems.
The payoff compounds. Dialpad has already generated over 775 million AI recaps, and each new interaction adds to a growing base of operational intelligence — sharper resolution paths, more productive agents, better outcomes quarter over quarter. None of it runs unchecked: Dialpad's Guardian layer keeps AI operations secure and governed, so intelligence scales without sacrificing oversight.
In practice, that means up to 80% of issues get resolved autonomously, freeing your team to focus on the conversations that genuinely need a human. Intelligence works at the edge; people stay at the center of the experience.
And you don't have to take the ROI on faith. Through Dialpad's Proving Ground, enterprises can validate performance and cost savings before rolling out at scale — a far more reliable path than betting on a brittle, rules-based bot.
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Smart, efficient, anonymous People Counters & Analytics to the real world.
Our solution allows for easy deployment, capture, analysis, and reporting of the number people who enter a physical place. Optionally, we can also capture and report occupancy in real time.
We assist Retailers, Universities, Casinos, Places of Worship, Office Buildings, and other industries in analyzing and taking action on their people traffic trends.
We offer a special package for retailers to measure performance on traffic, including conversion rate and service levels. Our direct integrations make it easy to combine POS data with staff data. The Retail Equation simulator lets users run simulations to improve sales. It can also be used as a learning tool to understand how traffic, staffing, conversion rates, and quality service relate.
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SafeCount
Engineered for precision and quick deployment, the SafeCount system enables businesses to adhere to social distancing and occupancy regulations by tracking individuals entering and exiting the premises without revealing their identities. Ideal for establishments of various sizes, including those with several entry and exit points, SafeCount provides real-time occupancy information along with visual cues and alerts when capacity thresholds are nearing or being surpassed. The system operates autonomously from current IT infrastructures and is designed for hassle-free setup and rapid installation, allowing for self-installation without any complex configurations. It boasts an exceptional person detection accuracy exceeding 99%, underscoring the significance of precise monitoring. Utilizing anonymous sensing technology, SafeCount does not rely on cameras for person detection, ensuring privacy. Additionally, its scalability feature, SafeCount Plus, allows for the monitoring of entire buildings, individual rooms, or any area in between, making it a versatile solution for occupancy management. With SafeCount, businesses can maintain compliance while prioritizing the safety and privacy of their patrons.
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EagleEye
EagleEye is a comprehensive solution designed for real-time detection and monitoring of threats within cloud environments, ensuring constant surveillance of an organization’s cloud systems while pinpointing unusual activities and initiating automated response protocols. Leveraging serverless technologies like AWS Lambda, Amazon EventBridge, and Amazon SQS, it effectively captures and analyzes cloud-trail logs from various services, including S3 and IAM, to identify policy violations or unauthorized modifications, subsequently notifying relevant teams or executing corrective measures. This platform seamlessly integrates with Cloudnosys's extensive cloud-security and compliance features, enhancing visibility, governance, and automation for remediation across multiple cloud accounts. EagleEye offers ongoing monitoring of cloud resource configurations, identity and access events, as well as changes to networks and storage, generating alerts that can be easily connected to external tools such as Slack, email, or SOAR workflows to facilitate swift incident responses. As a result, organizations can maintain a robust security posture while efficiently managing their cloud environments.
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