Both IT teams and end users are afflicted by password reset tickets. IT teams will often push more urgent issues down the queue to ensure that users don't have their work put on hold while their passwords reset. Password reset tickets can be costly if they aren't addressed promptly. Nearly 30 percent of all help desk tickets were caused by forgotten passwords. It is not surprising that large companies have spent more than $1 million to resolve password-related help desk requests. It is a good habit to change passwords regularly, as it helps prevent cyberattacks caused by stolen credentials. Security experts recommend that administrators ensure that users change their passwords regularly and have password expiration policies in place.
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Trusted by L'Oréal, Stellantis, Thales Alenia Space, Exaion (EDF Group), Equans and Mango. Winner of the European Sovereignty Prize 2026 (AI category).
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CPTRAX for Windows
Server File Activity Tracking – Audit who is creating, accessing and moving your files and folders. Track file permission changes. Alerts in real-time about critical file activity Malicious activity containment (Ransomware and mass file deletions, etc.
Automatically stop threats to your Windows servers by calling PowerShell scripts so you can determine exactly what you want to have happen for each type of alert/threat.
Examples of containment:
Disable the user causing the threat
Block the remote IP causing the threat
Workstation File Activity Tracking: Audit who copies files to USB or other removable media. Track who uploads files via FTP or a browser. Block files being created on USB/removable devices. Notifications by email when a removable device connects.
Active Directory Auditing – Keep audit logs and receive real-time alerts about important Active Directory changes, without having to deal with SACLs or Windows Event Logs.
Server Authentication Auditing: Track authentications into Citrix sessions and Windows Servers. All failed logon attempts are reviewed.
Workstation Logon/Logoff Tracking: Get visibility on logons/logoffs at workstations, including locks, unlocks and password changes.
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Active Directory
Active Directory serves as a centralized repository for information regarding various objects within a network, facilitating easy access and management for both administrators and users. It employs a structured data storage approach, which underpins a logical and hierarchical arrangement of directory information. This repository, referred to as the directory, holds details about various Active Directory entities, which commonly include shared resources like servers, volumes, printers, as well as user and computer accounts on the network. For a deeper understanding of the Active Directory data repository, one can refer to the section on Directory data store. Security measures are seamlessly integrated with Active Directory, encompassing logon authentication and the control of access to directory objects. Through a single network logon, administrators are empowered to oversee directory information and organizational structures across the entire network, while authorized users can readily access resources from any location within the network. Additionally, policy-based administration simplifies the management process, making it more efficient even for the most intricate network configurations. This framework not only enhances security but also streamlines resource management, making network operations more effective.
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