Alternatives to 1Call

DoctorConnect is a trusted leader in patient engagement solutions, proudly serving the healthcare industry for over 25 years. We help medical practices of all sizes streamline communication, automate routine tasks, and improve the overall patient experience. From solo practitioners to large health systems, thousands of providers nationwide rely on our customizable tools to reduce administrative burden, decrease no-shows, and drive stronger revenue. Our platform is built for real-world healthcare operations—scalable, intuitive, and designed to integrate directly with hundreds of EMR and Practice Management (PM) systems. Whether you're looking to modernize appointment scheduling, automate reminders, or collect actionable patient feedback, DoctorConnect provides an end-to-end solution tailored to your workflow. With a focus on flexibility and results, we empower clinics to save time, enhance patient satisfaction, and operate more efficiently without disrupting existing systems.

Introducing Upvio, the ultimate practice experience platform designed to optimize workflows, minimize repetitive administrative tasks, and thrive in today's digital-centric healthcare landscape. Tailored to meet the needs of healthcare providers across diverse specialties and organizations, Upvio offers a comprehensive set of tools to streamline and automate various operations, including appointment scheduling, telehealth, messaging, patient monitoring, and payments. Ensuring compliance with industry standards such as HIPAA and GDPR, Upvio tackles common challenges in the healthcare industry, such as complex interfaces, technical issues, communication problems, patient engagement, data management, revenue generation, scalability, customization, and reporting. Upvio stands out with its specialized features catering to the healthcare sector, including automated reminders, customizable forms, extensive telehealth capabilities, a virtual waiting room, and remote vital signs assessment. This cost-effective solution offers seamless integration and caters to users with varying levels of technical expertise, providing dedicated account managers for smooth setup and continuous support.

Why use 8 systems when one package could do the job? Weave allows patient, client, and customer communication to be easier and more efficient while working in and out of your office. This is especially helpful during COVID. Weave makes it easy to communicate with clients and patients.

Improve Workflows with One Solution for Clinical Collaboration, Physician Scheduling, Alarm Management, and HIPAA-Compliant Patient Engagement See how hospitals, physician groups, home health, and other healthcare organizations of all sizes are modernizing clinical collaboration, physician scheduling, and/or patient communication using one, scalable solution. Cloud-based, TigerConnect enables clinical teams and staff to communicate with each other by role or name from anywhere via secure text, voice, and video chat. Integrations with EHRs, staff rostering, physician scheduling, and/or nurse call systems ensure the right message gets to the right person or group to rapidly coordinate care and expedite workflows. Secure text and video communication with patients and families reduces appointment no-shows while accelerating throughput with pre-visit document sharing and more. Stay in touch post-visit by sending care instructions and reminders, while enabling patients to ask questions, share photos, or request virtual care. Ensure care plan adherence, reduce readmissions, and improve the patient experience. One platform with an intuitive smartphone and desktop app does it all, reducing the need for multiple vendors or tools.

Petal's platform, a cloud-based scheduling solution for healthcare professionals, is designed for doctors and healthcare professionals in hospitals, clinics, and acute-care facilities. Physicians can manage and control their schedules and improve team communication through shift swaps, absence requests, and shift visibility. Petal's Clinical Capacity Management is combined with it to manage the modern hospital's medical staff scheduling, on-call physician management, and physician management. The Clinical Capacity Management console consolidates all hospital medical services in one dashboard. This solution gives real-time insights into care coverage and provides analytical reports that facilitate resource management. It improves the performance and accessibility of healthcare facilities. These SaaS solutions are customizable to fit different departments, clinics, hospitals, and even a whole network.

For over two decades, TelTech Systems has pioneered advancements in Healthcare Patient Communication, driven by a vital mission to equip medical practices with an intuitive platform that boosts patient engagement and enhances operational efficiency. Our unwavering commitment has consistently been to develop innovative solutions that fulfill this mission. By enabling practices to automate patient messaging across various formats, we empower healthcare providers, including hospitals and other organizations, to communicate more effectively in ways that resonate with their patients, thus fostering a genuinely patient-centered experience. The medical services provided by TelTech Systems feature a communication platform specifically designed to streamline interactions, minimizing cancellations and “no-shows” while positively influencing financial performance. MediCall stands out as a fully cloud-based system, offering tailored options for voice calling, text, and email notifications, ensuring that practices can engage with their patients in the most effective manner possible. With this comprehensive approach, we continue to redefine the standards of patient communication in the healthcare industry.

To ensure the well-being of both patients and providers, independent practices require comprehensive solutions. Each product offered by Tebra is specifically designed to enhance and streamline the entire patient-practice experience, and when integrated into a unified platform, it functions as a complete operating system that benefits both providers and patients. By utilizing this connected system, practices can effectively attract new patients while retaining existing ones through enhanced digital visibility. Furthermore, patients are empowered at every communication point, fostering a seamless experience that promotes trust and contributes to a healthier practice environment. A state-of-the-art, certified EHR solution tailored to meet the demands of today’s healthcare providers is also included, equipping practices with essential features such as advanced charting, efficient documentation processes, a holistic view of patient histories, electronic prescriptions, lab integrations, telehealth capabilities, and much more, enabling providers to maintain control over their care delivery methods. With these innovative tools at their disposal, practices can thrive in an increasingly competitive healthcare landscape.

Enhance the connection between your team and patients throughout the entire healthcare process, starting from appointment scheduling and continuing through triage and follow-up. Health Desk elevates the patient access experience, increases revenue, and boosts utilization rates. Dive deeper into our comprehensive Solution Overview. Safety measures are integrated at every interaction point. It is essential to acknowledge the inherent risks associated with telehealth, ensuring that patients, as well as both clinical and non-clinical staff, have access to clear decision-making support before undertaking any potentially hazardous actions. Streamline patient flow and reduce repetitive tasks with our flow tools. The beautifully designed patient and staff workspaces serve as intuitive resources, facilitating the efficient and safe management of all patient requests, from scheduling and triage to referrals and beyond. Training support staff has never been easier, making it a seamless experience for everyone involved. This innovative approach not only promotes better patient outcomes but also fosters a more cohesive healthcare environment.

Amtelco aims to deliver top-notch communication solutions tailored for your call center, healthcare institution, and automated notification workflows. Medical facilities and healthcare providers globally rely on 1Call to address their requirements for medical call centers, staff scheduling, call management, secure messaging, voice processing, conference calls, and emergency alerts. Due to consistently high levels of customer satisfaction, 1Call receives frequent endorsements from hospitals to other healthcare entities. While searching for contact center or call center software may seem daunting and intricate, it need not be so. The call-handling system serves as the core of your operations, making it crucial to have a robust platform that enhances communication and processes, ultimately elevating the customer experience while minimizing agent stress. An effective communication solution not only supports operational efficiency but also builds trust and reliability within the healthcare community.

HosPortal Roster stands out as the premier software solution in Australia for overseeing medical on-call schedules, clinical assignments, and hospital communication systems. This platform is utilized by a myriad of senior physicians and trainees at various private and public healthcare facilities. Designed by medical professionals for their peers, it serves a diverse group of specialists, including anesthetists, surgeons, emergency room doctors, radiologists, and practitioners in palliative care. Additionally, HosPortal Connect emerges as a versatile patient survey tool tailored for the healthcare sector, enabling doctors and hospital administrators to effortlessly create and distribute surveys that patients can complete on their mobile devices. With its robust security measures that meet medical-grade standards, Connect ensures that physicians receive prompt notifications regarding significant clinical responses. Furthermore, it boasts powerful email and SMS capabilities to facilitate easy communication with staff, along with features to monitor message delivery. By enabling the development and maintenance of comprehensive contact lists, it helps optimize engagement and enhances response rates from patients. This combination of features makes HosPortal an essential tool for modern medical environments.

Artera, a leading SaaS innovator in digital health, revolutionizes the patient experience with AI-driven virtual agents (both voice and text) designed to enhance every stage of the patient journey. Trusted by over 900 healthcare organizations—including specialty practices, FQHCs, large IDNs, and federal agencies—Artera engages with 100 million patients every year. Their virtual agents assist front desk teams by streamlining tasks such as self-scheduling, intake, forms, billing, and more. Whether boosting an existing team or deploying a fully autonomous digital workforce, Artera provides versatile virtual agent solutions tailored to fit where healthcare providers stand in their AI adoption. Supporting 2 billion communications annually across 109 languages on voice, text, and web, Artera combines a decade of healthcare expertise with cutting-edge AI to empower better care delivery.

ReminderDental offers the most cost-effective and powerful way to communicate with your patients. Automated communication has never been easier thanks to the most customizable options available for Appointment Confirmations and Broken Appointment Notifications, Recall, Reactivation, Birthday and ASAP, Missed Appointments, Recall, Reactivation, Recall, Reactivation, Recall, Reactivation, Recall, Reactivation, Recall, Reactivation, Recall, Birthday, ASAP, and Missed Appointments. Multilingual support for calls, messages, and filtering messages by operatory, provider, or procedure codes to enable pre/post op communication. Two-way texting, review migration, generation, tools for remote users, and statistics that can help grow your practice, expand, collect, or simply keep track of past due. Integrations for Open Dental and Dentrix, Easy Dental, PracticeWorks and Eaglesoft.

Smart forms, reminders, payments and more can fully automate your consumer experience. OpenDoctor is cloud-based so there is no software to install. It integrates seamlessly with your existing systems and works within your workflows, not ours. Our advance scheduling logic is easy to use and repeatable, no matter how complex the appointment, radiology or family medicine, is. We work within your EHR/RIS's current workflows. Notification system allows for you to modify the content and delivery schedules for emails, texts, and voice reminders. For improved revenue cycle management, patients can seamlessly pay outstanding balances or co-pays through the scheduling workflow. Patients can use their mobile devices to check in, register, and fill out forms.

OpenCall AI transforms your business by enhancing revenue, reducing expenses, and optimizing phone interactions for efficient operations. With OpenCall, you can expect improvements in sales, customer satisfaction, and profit margins. Our AI system manages routine phone calls, allowing your team to focus on the critical tasks that truly matter. Recognizing that every business has unique needs, OpenCall tailors an AI call center specifically for each client. Our technology adheres to your established processes, enabling you to concentrate on your core strengths. Say goodbye to voicemails, traditional call centers, and the tedious task of transferring information to your EHR. Our HIPAA-compliant AI manages all calls, elevating the patient experience while reducing costs by over 50%. Think of OpenCall as a dedicated assistant at your fingertips, capable of addressing inquiries, processing booking requests, and even reaching out to potential clients on your behalf. We also ensure you're kept informed without interrupting your meetings, making OpenCall a valuable asset in any industry. Thanks to our sophisticated customization options, enterprise-level capabilities are now accessible to businesses of all sizes.

QueueDr's AI Schedule Management offers a fast and secure way to revitalize your medical organization during and after the pandemic. A growing number of healthcare systems are leveraging artificial intelligence to tackle business hurdles and enhance value. With QueueDr, the automation of filling and rescheduling missed appointments leads to a scalable, customized, and efficient AI Scheduling Experience that spans the entire health system. This innovative solution revolutionizes revenue cycle management, patient access, operations, IT, and financial aspects of healthcare. By empowering health systems, QueueDr fosters a patient experience centered around consumer needs, optimizes call center functions, and achieves top-tier physician utilization, all through a completely autonomous platform. Additionally, if you are currently utilizing Appointment Accelerator, make sure to save your dashboard link for quick and convenient future access!

Organize your time off, generate schedules, trade shifts, alert staff, and much more! This system caters to residents, attending physicians, and other healthcare professionals. It seamlessly integrates an entire hospital's on-call list, complete with paging features, real-time updates, and additional functionalities! Picture a world where scheduling is a pleasure, the on-call list is automatically populated for your facility, and operators, coworkers, and support personnel can always connect with the right healthcare provider. AMiON adds vibrancy to the scheduling process, transforming it into an enjoyable task! With templates, established patterns, staffing protocols, and an automated scheduler, creating and refining schedules becomes a swift endeavor. After just a few clicks, schedules are posted on Amion.com, allowing staff to check assignments, send pages, and communicate securely, while also syncing work schedules with personal calendars, submitting special requests, and easily swapping shifts online. Switchboard personnel can promptly implement last-minute adjustments to ensure schedules remain current! Plus, the AMiON mobile app discreetly notifies you in your pocket whenever a work-related message comes through, enhancing connectivity and responsiveness. This innovation not only streamlines communication but also fosters a more dynamic work environment.

Bridge is a recognized leader in patient engagement solutions designed specifically for healthcare organizations. This innovative platform empowers companies to upgrade their current EHR's patient portal, integrate various health IT systems, unify patient engagement tools, and establish a digital front door. Notably scalable and user-friendly, it boasts ONC 2015 Edition Certification and is offered as both a client-branded web application and a mobile app compatible with Android and iOS devices. By automating the entire care journey, Bridge enhances the patient experience significantly. Patients remain actively engaged through customizable electronic communications and can access their health, financial, and appointment details across multiple platforms. Key features of the solution encompass self-scheduling, secure messaging between patients and providers, mobile intake, bill payment options, telemedicine services, and a wide array of additional functionalities. Moreover, the platform includes a fully-documented and complimentary API, enabling healthcare organizations to effortlessly develop their own interfaces, incorporate additional features, and generate advanced reports tailored to their needs. This level of customization ensures that each organization can effectively meet its unique patient engagement goals.

NotifyMD stands at the forefront of bridging the gap between patients and healthcare providers by offering both standard and tailored communication solutions that not only boost patient access but also elevate satisfaction levels for both patients and providers, rendering these services vital for every medical practice. Our rapid implementation of this innovative solution caters to small practices, expansive medical groups, and various other healthcare providers, significantly contributing to the enhancement of patient care delivery in the industry. Ultimately, our commitment to improving communication ensures that healthcare remains efficient and responsive to the needs of all involved.

Introducing a web-based solution for scheduling patient appointments that automates confirmation and reminder notifications through text, email, or voice. With TrueTexttm, patients can conveniently communicate with the office via text rather than making a phone call. Our all-encompassing recall system guarantees that no patient slips through the cracks. Patients have the flexibility to book appointments at any hour through our online scheduling tool. Enhance your practice with targeted promotions, effective marketing strategies, positive reviews, and social media engagement. Our committed customer success representatives will utilize their knowledge and skills to help you maximize the benefits of this robust system. This is all designed with you and your patients in mind! There are no obligations, commitments, or hidden fees. We firmly believe that the best way for you to truly understand the advantages of Patient Communicator for your practice is to experience it firsthand. For an entire month, you can enjoy the full capabilities of the system, along with unlimited training and support, completely free of charge. Experience the difference today!

OpenTempo, Inc. offers staff and physician scheduling solutions for hospitals and health systems across the country. OpenTempo provides cloud-based tools to schedule staff and calls, time, attendance and payroll, workforce analytics, patient demand forecasting, and patient acuity management. It allows users to track their compensation and cost centers in real time and gives them access to their schedules via the mobile app. OpenTempo, Inc. was founded in 2013 and is located in South Burlington, Vermont.

Explore a comprehensive set of real-time solutions for task management, patient scheduling, and insurance verification, designed to oversee each phase of the revenue cycle management process, from patient billing to billing reconciliation. Transform every incoming call into a scheduled appointment, thereby boosting your revenue. By analyzing calls and assessing customer service, you can uncover hidden reasons for lost income. Effectively manage and monitor phone calls to ensure quality and enhance patient satisfaction. Launch marketing campaigns effortlessly in three simple steps and evaluate their effectiveness. With real-time tracking, you can now monitor patient calls, marketing expenditures, and returns on investment per patient, along with conversion rates. Practice Compass offers ROI-driven marketing strategies that enhance the volume of your practice. Regardless of your location, PracticeCompass enables you to oversee staff productivity, patient scheduling, marketing initiatives, and much more. Remain connected with your business operations, allowing our Practice Management Software to steer your practice toward triumph while providing invaluable insights into performance metrics.

Curogram two-way, mass, and customizable texting is a great way to upgrade your practice management system. It allows for multi-user telemedicine, electronic patient forms and online appointment booking. You can create your own virtual clinic online and start seeing patients via your phone, tablet, or laptop. Integrates with your existing practice management system to allow you to manage your schedule from one place. Multi-feature platform allows for typical office workflows in remote environments. All-in-one HIPAA-secure messaging platform allows for staff-to-staff and patient messaging. It's easy to use for patients and doctors so doctors don't have deal with IT troubleshooting. Two-way texting and virtual waiting room allow for traditional workflows including patient intake, payment collection, document collection, check-in and check -out.

For over three decades, TeleVox has empowered healthcare institutions, pharmaceutical firms, and life sciences organizations to foster communication with patients, thereby enhancing trust, maintaining continuity of care, and improving the overall patient experience. Our innovative digital engagement solutions support more than 10,000 healthcare providers, ensuring seamless communication with patients throughout their healthcare journey—before, during, after, and in-between appointments. Additionally, our tailored services for pharmaceutical and life sciences sectors facilitate outreach to a broader patient base through strategic initiatives focused on disease awareness, educational resources, and vaccination reminders. We assist our clients in reaching patients at optimal moments via the most suitable communication channels, which include SMS text, phone calls, live chat virtual assistants, emails, and postcards. This approach leads to the delivery of personalized and customizable messages, which not only enhances patient satisfaction and bridges gaps in care but also boosts revenue, all while alleviating the workload on healthcare staff. By fostering these connections, we contribute to a more effective and responsive healthcare system.

Simple Interact is a SaaS provider focused on enhancing the operations of medical practices, groups, and hospitals. Our technology accelerates patient workflows while minimizing the need for additional staffing. By automating a variety of repetitive tasks, we alleviate the burden on staff. This includes managing intake processes, capturing images such as insurance cards and selfies, and handling medical histories, screenings, legal documents, informed consents, initials, eSignatures, and educational marketing materials. Additionally, we facilitate the automated filling of canceled appointment slots and streamline appointment and referral request forms along with request management. Our system also offers features like patient self-sign-in with address and insurance verification, a virtual waiting room, and reminders and consent for telehealth services, ensuring a comprehensive solution for modern medical practices. Ultimately, our goal is to create a more efficient and patient-friendly experience in healthcare settings.

Utilize the specialized EMR designed specifically for urgent care settings to enhance your practice. This system features streamlined charting and user-friendly templates that facilitate rapid and precise documentation, optimizing workflow and fostering superior experiences for both patients and staff alike. Access the urgent care EMR software that equips you with essential tools to efficiently manage center visits. Clinicians can confidently document urgent care encounters thanks to its intuitive interface and tailored documentation templates. The system accelerates patient processing with swift registration, real-time insurance checks, an integrated EMR/PM database, and scheduling queues driven by workflow, enabling patients to move from check-in to discharge in the shortest time possible, thereby enhancing overall satisfaction. Furthermore, accurate CPT autocoding and intelligent E/M code suggestions guarantee comprehensive documentation for every visit and improve claim accuracy. With a comprehensive library of relevant standard reports available to support strategic decision-making, your clinic's performance can be easily monitored and continuously improved, ultimately elevating the quality of care provided.

Luma Health was founded on the idea that healthcare should work better for all patients. Luma’s Patient Success Platform™ is designed to go beyond disjointed patient engagement initiatives to connect patients to their providers across the entire healthcare journey – access and operational, clinical, and financial. This orchestration is supported by Luma Bedrock™ data-driven best practices, based on more than 700 million data points across more than 80 million patient interactions. Luma serves more than 600 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, and today orchestrates the care journeys of more than 50 million patients.

WellSky Scheduling is a web-based solution that helps facilities book complex recurring appointments, reduce no-shows, and enhance service. WellSky Scheduling is designed for your success — it’s easy to use, cost effective, and flexible. Our solution helps you maximize efficiencies across your business, including intake and scheduling, patient communication, and business performance.

TigerConnect Physician Scheduling is user-friendly provider scheduling software for hospitals and physician groups. Schedulers and practice administrators can save time and improve efficiency with multiple schedule creation tools including auto-scheduling, tally reports, rule-makers, and 10+ templates and views -- enabling schedules to be built in minutes. For staff and providers, up-to-date schedules are accessible via app on smartphones and desktops, making it easy to request time-off, swap shifts, and more. For larger organizations, integrations with EHRs and messaging systems enable staff to find and notify the right on-call provider by role and eliminate calls to the wrong provider. Further, TigerConnect Physician Scheduling consolidates schedules from multiple departments and locations to deliver one reliable, up-to-date source of on-call truth.

Our platform offers an array of tools and features that empower your care team to engage with patients effectively, promoting consistent revenue generation. With our team of medical professionals, we prioritize the patient experience, using their insights to develop technology that fosters positive health outcomes. This expertise allows us to seamlessly onboard and train your team to implement workflows and worklists designed to minimize the duration and severity of care episodes while enhancing patient results. We deliver software solutions, monitoring services, and comprehensive support to ensure outpatient practices excel in providing remote care. The Optimize Health platform transcends mere monitoring; it emphasizes patient engagement, incorporating features like text messaging, click-to-call options, and more. Furthermore, our software streamlines administrative tasks by automating 95% of note-taking, enabling care teams to devote more time to patient interactions and personalized attention. By focusing on these critical areas, we aim to revolutionize the way healthcare is delivered.

Healthcare delivery organizations, ranging from small telehealth startups to expansive health plans with millions of members, utilize Canvas software and APIs to rapidly develop innovative patient experiences and business models, all while significantly reducing costs compared to conventional methods. This represents the distinct advantage of Canvas. Progressive teams require an electronic medical record (EMR) and payment solution designed for both healthcare providers and software engineers. Our platform consolidates all necessary components to seamlessly integrate modern digital patient interactions, care strategies, and payment systems. The Canvas platform facilitates the coordination of care services and payment methods for companies offering direct-to-consumer virtual care, managing complex at-risk patients, and everything in between. Established medical groups can leverage the Canvas platform to stay ahead of shifts in the industry and foster unique collaborations between payers and providers. Acting as a headless EMR, Canvas includes integrated payment solutions and insurance reimbursement processes. By adopting Canvas, you can expedite the development of new patient experiences, ensuring your care team remains at the forefront of healthcare innovation. Investing in Canvas not only enhances operational efficiency but also positions your organization as a leader in the evolving healthcare landscape.

Streamline the process for your team to engage with physicians swiftly, ensuring patients receive timely assistance with minimal hassle. No longer will staff make late-night calls to the wrong doctors, as precise call schedules lead to increased physician satisfaction. Transition away from manual tasks by adopting web-based automation, providing authorized personnel access to current information. Reduce overhead costs significantly. Digital communication removes redundant efforts and the need for traditional printing and faxing methods. Additionally, MDsyncNET.com can be accessed by authorized users from anywhere, whether inside or outside your healthcare facility, using any device connected to the Internet, thus enhancing flexibility and accessibility for all involved.

Solutionreach is 100% focused on providing the technology and the expertise to use it to improve patient care and create a more profitable practice. We were the first to do it, and we continue to be the leader in this field, almost 20 years later. We help practices improve their patient experience and connect with patients the way they want. The result? Patients are more likely to schedule appointments and show up for appointments. Patients leave glowing reviews for their providers, which is then shared with others. All patients receive regular communications, which keep them connected to the practice. We bring all the experience that we have gained from 52,000 other practices to every practice when they agree to work with us. We are the right partner if a practice is ready for growth and increased revenue.

Communication with your care team has never been more efficient and seamless. Our innovative software is designed to break down geographic and organizational barriers, ensuring you connect with the appropriate individual precisely when necessary. PerfectServe organizes and maintains all workflow protocols, call schedules, and contact preferences for every practice, workgroup, and care team member. You’ll never have to worry about who is on call again. With Dynamic Intelligent Routing®, you are linked to the most suitable person capable of taking immediate action. All that’s required is the patient’s name. PerfectServe® promptly identifies and connects you to the team members currently involved in the care of that patient. Enhance patient support throughout the entire care journey with automated messaging and secure virtual consultations, while including family members as needed. Additionally, by equipping operators with user-friendly call management tools, we significantly enhance the experience for patients when they reach out. This ensures that every interaction is as smooth and effective as possible.

Nextiva Call Center offers a robust cloud-based platform for communication and teamwork, equipped with top-tier call center functionalities designed to enhance your first call resolution rates through sophisticated call routing capabilities. Additionally, it offers features such as automated callbacks and prompt responses for incoming calls, while also facilitating seamless monitoring of both call flow and volume. Utilizing the Nextiva Call Center solution enables organizations to efficiently adapt to varying call volumes without the need for any alterations to their existing infrastructure. Key functionalities include automatic call distribution, advanced interactive voice recording, real-time agent status display, instant escalation options, call promotion features, three-way conference calling, call queuing, and comprehensive monitoring, among others. Furthermore, this system ensures that your communication infrastructure remains agile and responsive to the needs of your business.

The MASCO Services Call Center, a part of Longwood Collective, Inc., ensures that hospitals, educational institutions, medical professionals, and businesses are always reachable by callers, operating around the clock every day of the week. By integrating cutting-edge technology with tailored personal services, offering bilingual support, and providing customized plans, we demonstrate an unwavering dedication to delivering exceptional customer service. One major factor driving healthcare providers to partner with the MASCO Call Center for their overflow needs is our commitment to safeguarding patient confidentiality through the employment of HIPAA-trained medical receptionists alongside encrypted systems. Founded in 1973, the Call Center was created to fulfill the answering service requirements of healthcare facilities and medical practitioners. With a reputation for outstanding customer service, we cater to a diverse clientele that includes prestigious hospitals, local health centers, over 150 medical practices, esteemed colleges, pharmaceutical firms, medical equipment producers, property management companies, legal professionals, and various other businesses, showcasing our broad industry appeal. Our comprehensive approach and reliability continue to foster trust and satisfaction among our clients.

Apex Cura is an agentic AI platform built to help hospitals grow revenue while improving operational workflows. It introduces department-specific AI Agents that automate repetitive tasks and unlock new revenue opportunities. The Operations Agent focuses on call-center automation, enquiry management, and patient communication to boost conversion rates. Meanwhile, the Medical Agent acts as a virtual specialty assistant, supporting clinicians with structured digital documentation. Apex Cura enhances hospital performance by improving patient response times and engagement. The platform integrates directly into existing IT and hospital information systems. This ensures hospitals can adopt AI without replacing their current infrastructure. Security and privacy are core pillars, with strong encryption and compliance controls in place. Hospitals gain access to real-time analytics for better decision-making. Apex Cura delivers intelligent automation with a clear focus on revenue growth.

Appointment scheduling is a crucial function in medical offices globally. This innovative scheduling software streamlines the organization of both staff and patient appointments, allowing for versatile configuration of schedules. It serves effectively as a personal information manager (PIM) or can be utilized to coordinate appointments across various locations. Resources such as staff, executives, assistants, meeting rooms, equipment, and treatments are organized into scheduler columns displayed in multiple views. With just a few clicks, you can easily adjust appointments for patients and their required treatments. Recurring tasks can be set up efficiently through appointment series or by establishing a comprehensive master week. This calendar software is utilized by numerous enterprises, including diverse types of medical offices, clinics, hospitals, healthcare facilities, therapy centers, educational institutions, spas, fitness studios, workshops, and corporate offices. The adaptability and efficiency of this scheduling tool make it an invaluable asset for any organization managing appointments.

miSecureMessages is a secure mobile messaging application designed specifically for the healthcare sector, ensuring HIPAA compliance while allowing care teams to share secure texts, images, videos, and audio files with confidence. Effective mobile communication plays a vital role in optimizing hospital operations and safeguarding electronically protected health information (ePHI). As a key component of 1Call’s suite of secure healthcare solutions, miSecureMessages serves as a user-friendly messaging platform that adheres to stringent HIPAA security requirements essential for healthcare organizations. This stand-alone application also offers seamless integration with 1Call’s software, as well as compatibility with other hospital technologies and electronic medical record (EMR) systems from various vendors, facilitating the sharing of sensitive information. Moreover, non-clinical personnel can leverage the encrypted messaging service for various tasks, such as submitting maintenance requests, enhancing communication for efficient patient room turnover, and improving operations within the hospital call center. Ultimately, miSecureMessages empowers all staff members to engage in secure and efficient communication, further supporting overall patient care and operational success.

Buzz has been designed with the needs of healthcare professionals at its core. The Buzz Medical Messenger boasts a wide array of features aimed at significantly enhancing communication efficiency. It allows you to establish a secure and reliable network comprising healthcare professionals and staff integral to your daily operations. You can form groups and teams that reflect your typical workflow, facilitating the seamless and efficient exchange of information. Moreover, Buzz incorporates in-context integration within conversations, enabling users to access Lightning™ fast responses from Skyscape's extensive collection of gold-standard medical resources, which are trusted by over a million healthcare professionals. With a proven history in medical clinics, hospitals, home health, and physical therapy, Buzz excels in supporting agencies involved in transitions of care. Customer testimonials highlight improvements in patient experiences and provider satisfaction, alongside a notable decrease in hospital readmission rates. This innovative tool not only streamlines communication but also fosters collaboration among professionals, ultimately benefiting patient care.

EVALARM is a cutting-edge mobile alert and emergency communication solution aimed at improving safety and optimizing the management of emergency situations. This platform provides multi-channel alerting capabilities that can bypass standard phone settings, along with features for alarm acknowledgment, task management, contact organization, escalation procedures, and access to real-time situational data. Users have the ability to customize emergency protocols and establish various scenarios that meet the unique needs of different sectors. Among its numerous functionalities are a guard control system, protection for lone workers, a digital guard book, evacuation planning, visitor oversight, intervention services, conference calling capabilities, and seamless integration with control centers. EVALARM is built to operate as a high-availability and high-performance cloud solution, hosted in certified German data centers that adhere to ISO 27001 standards, thereby ensuring exceptional data protection and security. Its adaptability renders it suitable for a wide range of industries and applications, making it an invaluable tool for emergency preparedness and response strategies. Ultimately, EVALARM stands out as a comprehensive platform that not only enhances safety but also empowers organizations to respond effectively to emergencies.

Answerfone specializes in providing live operator services around the clock. We leverage cutting-edge technology for data collection and advanced network capabilities to ensure that messaging is precise and tailored to the unique needs of our clients. No matter what your field is, our well-trained personnel pay close attention to detail, especially for bustling medical practices. We are dedicated to fulfilling the requirements of the physicians, medical teams, and patients alike with professionalism and care. Enhance your responsiveness by implementing a personalized call center communication strategy through Answerfone. When your receptionist cannot handle the extra incoming calls, Answerfone steps in to take messages for attorneys and quickly relays those messages via email or text. The caller remains unaware that they are not speaking to the receptionist, as we pride ourselves on providing seamless communication. At Answerfone, real individuals manage your calls whenever you are occupied, unavailable, or after business hours, ensuring that you never miss an important communication. Our commitment to excellence in customer service sets us apart in the industry.

No matter if you're a hospital, clinic, dental practice, or eye care facility, Aaztec Digital Signage Solutions for healthcare can enhance your communication with patients, staff, and visitors in real-time. Their digital signage offerings streamline patient management through effective queue monitoring, significantly improving the overall patient experience while fostering community engagement and empowering healthcare professionals. Aaztec's digital display kiosks, strategically placed in reception areas, can entertain patients as they wait, helping to ease any anxiety. By utilizing these kiosks, healthcare providers can share essential information directly with patients. Furthermore, hospitals can leverage Aaztec's Queue Management system to clearly show patient numbers in line and provide updates about their appointment status, ensuring transparency and reducing uncertainty. Digital signage systems in the lobby can also serve as informative guides, directing visitors to various wards and departments throughout the facility. Ultimately, Aaztec's solutions not only enhance operational efficiency but also contribute to a more informed and comfortable experience for everyone involved.

SimboConnect serves as an Intelligent Virtual Assistant (IVA) designed for healthcare providers of all sizes, offering a Software as a Service (SaaS) solution that streamlines both incoming and outgoing phone communications. This innovative bot efficiently engages with patients over the phone, addressing a wide range of inquiries from simple appointment scheduling to complex medical refill requests, callback inquiries, and more, while autonomously resolving some requests and directing others to appropriate staff members to ensure that no appointments or tasks slip through the cracks. Furthermore, SimboConnect presents patient interactions in a structured format, paving the way for extensive automation and insightful analytics. With its comprehensive 360-degree follow-up dashboard, healthcare professionals can access a complete history of patient communications in one centralized location. Patients appreciate the immediate responses without the hassles of lengthy wait times or cumbersome interactive voice response systems, while healthcare facilities benefit from the assurance that no calls or appointment requests are overlooked, ultimately enhancing the overall patient experience. This seamless integration into healthcare practices not only boosts efficiency but also fosters stronger patient-provider relationships.

Compunetix’s Video Call Center is a web solution built using dynamic WebRTC technology. It allows video connections with just one click, without the need for any downloads. Users can connect video from any device with support for PSTN audio integration to WebRTC. VCC provides call center functionality such as intelligent routing, multiple queues and call transfer. Security is a top priority. Support for encrypted video connections, and HIPAA compliance are available for telehealth apps. The platform can be deployed on a cloud-based system or as a dedicated solution. VCC's simple video interfaces simplify communication and streamline the experience for users. Other features include real time video call transfer and automated queuing. Real-time dashboards and reporting are also available. Multi-party calling capabilities, multi tenant support, call monitoring and advanced collaboration functionality like application sharing, file transfers, and chat are also available.

Efeedor is an innovative software designed for healthcare experience management that empowers hospitals to enhance patient satisfaction, upgrade care standards, and achieve operational efficiency. The platform offers a range of tools that enable the collection and analysis of patient feedback, along with a concierge system for handling patient requests and complaints, digital incident reporting, and quality indicator tracking. Additionally, Efeedor features capabilities for optimizing quality audits, overseeing internal service requests, and managing assets effectively. This all-encompassing suite not only aids hospitals in showcasing their dedication to patient-centered care but also assists them in complying with accreditation requirements such as NABH and JCI. Efeedor is committed to providing intuitive and cost-effective solutions, which help healthcare institutions make informed choices, enhance staff productivity, and elevate patient experiences significantly. Ultimately, Efeedor seeks to transform healthcare delivery by fostering an environment that prioritizes both patient and operational needs.