Best Web-Based Knowledge Management Software of 2025

Guru is an AI search and knowledge platform that delivers trusted information from your company's scattered docs, apps, and chats the moment you need it without leaving the apps you’re already in. No need to dig for information, Guru’s personalized AI assistant gets you verified/trusted, relevant answers. Guru's AI can turn those answers into an AI-powered knowledge platform to replace your legacy wiki and intranet too. Guru natively integrates with Slack, Google, Microsoft Sharepoint, OneDrive, and Teams, Salesforce, Zendesk, Atlassian Confluence, Atlassian Jira, Dropbox, Box, Google Drive, Asana, HubSpot, ClickUp, GitHub, GitLab, Intercom, ServiceNow, Linear, Front, and more

Stop Answering. Start Mastering RFPs, Audits & Security Questionnaires. Slash response times on security questionnaires, audits, and RFPs by up to 90%. OptiValue.ai is not another generic AI—it’s a specialized system designed to deliver precise, sourced, and actionable answers. While it automates the heavy lifting, its real power lies in turning a tedious task into a continuous improvement engine. - Prove Every Answer: Don't just respond. Deliver proof. Every answer is traced back to the exact source document and page, eliminating hallucinations and building immediate trust. - Progress with Every Query: OptiValue.ai doesn't just answer; it improves your knowledge base. Its Gap Analysis identifies weaknesses in your documentation and provides concrete recommendations to fix them. - Private by Design: Built on a private AI model trained exclusively on your data, ensuring your knowledge is never exposed to public models. - Secure & Integrated: Enterprise-grade security is our foundation, compliant with GDPR, ISO 27001, SOC 2, and FedRAMP. It integrates seamlessly with SharePoint, M365, and thousands of other apps. Transform questionnaires from a burden into an asset that makes your entire organization smarter and more secure. Experience this new standard of strategic response management. Get up and running in under 7 minutes and process your first questionnaire completely free.

MyHub, a revolutionary cloud-based intranet system that streamlines workflows for businesses, provides a variety of manuals and tools. MyHub is mobile-friendly and allows users to connect with whole teams or just a few members. Projects will run smoothly with MyHub's combination of in-app options for email, social media, as well as the tools necessary to be efficient. Administrators can give their users the ability of managing content, a discussion board, file-cloud-sharing, and many other features.

Interfacing's Digital Twin Organization software offers transparency and governance to improve quality, efficiency, and ensure regulatory compliance. A single platform allows you to map, analyze, and automate your processes, manage regulatory compliance, and assess risks. Interfacing's digital twin solution (Enterprise Process Center-EPC) is an enterprise management platform that allows companies to digitally transform their processes. It helps them streamline operations, improve productivity, and make things more efficient. Interfacing's digital platform - Rapid Application Development Tools (RAD) Tools, with its Low Code Development methodology, will optimize your technical resources and maximize transparency to allow for continuous improvement. Discover how our Low-Code Rapid Application Development module gives you all the tools needed to create and deploy custom, scalable, secure, mobile-ready applications in days vs. months!

Hundreds of companies and millions of employees use Axero’s intranet software to communicate, collaborate, manage tasks and events, organize content, and develop their company culture.

Pylon is an All-in-one B2B Support Platform for modern B2B businesses. We provide everything a post-sales team needs, including a ticketing software, B2B omnichannel (Slack Connect and Microsoft Teams), a modern chat widget, a knowledge base, an AI support bot, customer marketing and account management. Support system for B2B businesses. Support your customers wherever they want and allow multiple support levels. Let AI create support articles based on the resolutions of your issues. Use Triggers to codify workflows and business processes, and create Macros for common responses. Track engagement and broadcast new features, newsletters and more to customers. All customer data can be stored, tracked and organized in a dedicated location. Shared view that gives your stakeholders visibility on their team's current issues. If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels

Opus*Guide can be used to organize your business. Manage processes, SOPs and onboarding. Chrome extension to quickly generate documents. Follow your normal process by clicking on the buttons. Your process instruction will be automatically captured. Finalize your process instructions and assign roles to allow for easy access within an organization. Easily organize your business. Our extension allows you to quickly capture your screen and create beautiful instructions using screenshots. In seconds, you can create step-by-step instructions. Click on buttons to capture screenshots. Opus*Guide allows you to create step-by-step instructions within seconds. To automatically capture screenshots, click "start" in the extension. You can also highlight the pointer as you go along your process. Edit your newly created instruction.

Suppportbench is a business-to-business (B2B) customer support platform and unlike everyone else, is scalable and affordable with features you expect to pay 5x for. Supportbench is not your typical ticketing system with suite of disjointed products but was created to be one seamless solution handling all business-critical functions with a support team that other companies on this list envy 😉 We make business to business relationships simple and easy to manage so you can effortlessly grow yours. We are razor focused in helping teams that have to support other businesses (B2B) in helping to manage all of the complexities that arise when supporting these high volume environments. Supportbench provides enterprise-level tools that allow mid-sized businesses to help retain more customers, automate more, while saving costs. Features include customizable surveys including NPS and CSAT, seamless integrations to CRMs like Salesforce, real time analytics, built in scheduling tools, knowledge base, support ticketing system, agent and team scorecards, customer success health scoring, adaptive response times and much more. Our reviews SAY IT ALL ..🎤.

PixelMixer automatically summarizes your meeting recordings, detects action items, shares team highlights and more. Takeaways are automatically detected so teams can focus on what's most important - getting things done. PixelMixer captures and tags important details shared during meetings. Now those details can be accessed later, even by both those who were unable to attend. • Meeting Summarization and Action Items - Ensure clarity and accountability • Chapter and Topic Detection - Quick access to information • Slack and IM Notifications - Realtime collaboration • Trending Topics - Stay informed • Knowledge Graph - Personalized relevance PixelMixer is a hosted cloud service that works on any browser or mobile device. The service integrates beautifully with Zoom, Webex, RingCentral, Google Meet, Teams, and Slack.

Docsie is an award-winning digital documentation and knowledge management platform based in Ontario, Canada. You can access Docsie through a SaaS web application to create & edit documentation from any location. Then, you can publish content to a dynamic knowledge portal that users can access whenever they need information! Docsie offers powerful business-grade features to write & manage product documentation: - Pilot onboarding service w/ portal design support and workforce training - Internal & external knowledge base options - Create multiple workspaces - Portal analytics & feedback with Docsie Vocally - Custom domain on free tier - Markdown compatible - Docsie Editor with rich formatting and content embeds - iFrame - SwaggerAPI import - Built-in and custom document templates - Help center deployment & in-app help sidebar - Share guided tours & create with our builder Chrome extension - Manage multiple versions, languages, and view change history - Webhook support in Mattermost, Slack, and more - Ghost AI language translation (available) & generative AI (in-progress) - Project management with kanban and task creation - RBAC/JWT/SSO for security, user management, and data protection

The LessonBridge lessons learned system from Secutor Solutions provides a database for companies looking to capture and manage lessons learned from projects, events, or operations for future use. A cloud-based solution, LessonBridge enables businesses to discover, capture, manage and reuse these valuable lessons learned. Discover - LessonBridge lets you easily find and upload relevant lessons already existing in your organization. Capture - Document your lessons learned in a standard form you can customize. Add images, videos, attachments and links if needed. Categorize your lessons learned for ease of searching. Manage - Ensure knowledge quality using an automated review process. Reuse - Search and locate for relevant lessons learned to resolve issues, reduce your project risks, and improve processes. Share lessons learned with others or disseminate lessons learned from earlier projects to the teams that need to know. Use your lessons learned to improve your processes, manage your risks and resolve issues. For more information or to schedule a live demonstration please contact us today!

Vivantio has been recognized as one of the best customer service management software platforms on the market. We provide a SaaS service management product that serves multiple customer service areas including customer support ticketing, help desk, service desk, IT service management, asset management, and enterprise service management, all backed by proven industry frameworks, such as ITIL. Vivantio provides flexible licensing options to meet the business requirements of the world's fastest growing organizations.

Livepro is the ideal Knowledge Management solution for Customer Service/Experience. Livepro can be used in any setting, including behind the counter, on the field, or customer self-service. It has the tools to increase cx scores and reduce training times. It also helps ensure compliance and staff engagement. Livepro is a purpose-built Knowledge Management system for customer experience. We are focused on providing answers to agents and not lengthy, complex documents. Livepro's powerful features such as search and easy-to-follow process guidance make this possible. Livepro is easy to use and requires little training. This increases staff confidence and customer satisfaction while reducing AHT and training costs. Customers will be more satisfied with livepro by reducing AHT by 25% and reducing transfers by as much as 35% Increased staff engagement and shorter induction-training periods. Increase Compliance and Risk with Authored Content & SOC Certified Secured data.

Theum is cutting-edge software that fuses advanced knowledge management technology with generative AI capabilities to create an unparalleled platform for automating and controlling your organization’s knowledge processes and at the same time maximizing the value of your knowledge assets. Theum enables you to: - Streamline and automate complex tasks such as aggregating, curating, synchronizing, securing, converting, publishing, and delivering knowledge from diverse knowledge silos - Provide instant access to the precise, detailed knowledge required for any task via advanced, multilingual semantic search bolstered by a unique, intelligent context guidance system - Equip users with the full analytical and generative power of ChatGPT, seamlessly integrated into your knowledge and available for immediate use - Enhance knowledge quality and efficacy by analyzing user engagement, access trends, emerging needs, knowledge hot points, and more - Mitigate scalability issues in AI development and the compliance risks of unmonitored knowledge flows and the accidental use of unauthorized knowledge

Vialect has been helping companies to connect people, content and capabilities for over a decade. Noodle is an All-in-One platform that provides office staff & remote teams the ability to post ideas, create content, share schedules & have video calls all within a single secure site. On Premise and Cloud hosting available.

The hyper Content & Digital Asset Management Server allows organizations to have complete control over all digital assets. It also automates processes and reduces costs. You can access all rich rich content by easily integrating it into the creative workflows of both internal and external teams. You can ensure process control through collaborative approval. Use Social Media Networks to share the content. To promote and assure the success of rich content, create customized Brand Portals.

PHPKB is a KNOWLEDGE MANAGEMENT SOFTWARE. IT enables organizations to locate, capture and share information SEAMLESSLY with customers, employees, and other stakeholders. PHPKB knowledge management software improves staff efficiency and customer satisfaction. It offers unique features such as LDAP support and open-source code. There are multiple admin levels. You can also create web-based content, manage documents, and version. This software makes it easy to publish, share, and collaborate on knowledge. PHPKB offers a world-class authoring experience that can be customized to suit the needs of small- to large-scale businesses. It is the fastest and most efficient way to share and manage knowledge base content. It can be used to share knowledge, manage white papers, user manuals and business processes, as well as publish and manage articles, whitepapers, whitepapers, user manuals, FAQs, APIs and other information.

GreenOrbit has been in the intranet software industry for more than 20 years and has worked with many IT departments on successful intranet projects of all sizes. - Our out-of-the-box intranet software is quickly deployed. - Once deployed (either in the cloud or on-premise), GreenOrbit is easy to manage and requires minimal input from the IT department, which in most cases can be outsourced to other departments for day-to-day management. - GreenOrbit is easy to use - in fact, it is used by over one hundred customers and more than 380,000 users. - It provides a centralized location for communication and document management, forms and workflows, and many other features. - Most importantly, GreenOrbit is secure.

Klyck helps you close more deals and build stronger relationships. Klyck makes sure that sales teams have the right sales content and marketing content at the right times, which allows for better customer conversations. Klyck's data insights allow sales and marketing leaders understand customer engagement and create superior sales strategies. We combine content intelligence, training integration and customer segmentation to make any sales rep, whether seasoned or new, a qualified sales professional. Learn how Klyck's sales automation software helps B2B clients to improve their sales process, close more sales deals, and maximize sales content utilization. It is difficult to lead a customer through a complex B2B sale cycle. Our platform improves customer conversations by improving sales alignment, significantly reducing time required to find sales content, and providing powerful data analytics on customer interactions.

Wellspring can help you take control over Innovation Ops to ensure enterprise-wide success in innovation, from initial insight to final commercialization. We have the largest searchable database of global innovation opportunities. This is combined with a powerful back-end system to coordinate, organize, track, monitor, and coordinate all activities worldwide - basic research and tech scouting.

LiveAgent provides a complete help desk and live chat platform that simplifies customer interactions by integrating them into a hybrid ticketing system, ensuring easy management and accessibility. It combines a universal inbox, real-time live chat, a self-operating AI chatbot, a built-in call center, and a comprehensive customer self-service portal. Packed with features like sophisticated automation rules, tags, and more than 200 integrations, LiveAgent offers robust customer service software for companies of all sizes. Known for having the fastest chat widget on the market, LiveAgent has supported over 150 million end users worldwide, including notable companies like BMW, Yamaha, Huawei, and Oxford University. Join the growing number of satisfied LiveAgent users delivering exceptional customer service. Start your free 30-day trial today—no credit card required.

1) Customer delight made super easy Manage conversations across multiple channels Deliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view. 2) Boost your agent productivity Cut down on manual and repetitive tasks using advanced automation rules, and solve customer queries faster without increasing your agent strength. 3) Deliver seamless self-service Help customers help themselves by publishing a branded knowledge base and offering instant resolutions using AI-powered chatbots. 4) Stay on top of your CSAT goals Use customizable analytics and reports to track team performance, identify bottlenecks before they snowball, and keep tabs on your team's CSAT goals. Enable frictionless remote work for your support team 1) An intuitive and easy-to-use platform that does not require a complicated onboarding process 2) Cloud-based solution that empowers agents to work conveniently on their laptops or phones 3) 650+ cutting-edge applications that you can easily integrate with and build robust support workflows

Zendesk serves as a robust customer service platform aimed at optimizing support processes and improving the overall experience for customers. With an extensive array of features such as automated AI tools, messaging, live chat, and customizable workflows, it empowers companies to deliver tailored and effective support through various channels. The platform also integrates effortlessly with other applications and offers real-time analytics, enabling organizations to make informed, data-backed choices. Designed to accommodate businesses of any scale—from emerging startups to established corporations—Zendesk prioritizes scalability, security, and the satisfaction of its users. Ultimately, its versatile solutions ensure that companies can adapt their customer service approach to meet evolving demands efficiently.

monday.com Work OS is a no-code work management platform that helps teams manage projects and workflows more efficiently. This software provides fully customizable solutions for a wide range of use-cases such as marketing, sales, operations, IT, HR, and many more. With monday.com you can easily plan, manage, and track every project in one place, with the help of time-saving and easy-to-use features such as automations, time tracking, document sharing, real-time collaboration, and more. Multiple visual board views such as Gantt, Kanban, and Cards help you prioritize, structure, and navigate tasks and projects the way that suits you and your team’s needs, while dashboards give a high-level overview of your progress and help you make data-driven decisions. In addition, integrations with apps such as Outlook, Microsoft Teams, Gmail, and Excel, allow you to easily continue working with your favorite tools directly within the platform. monday.com also offers dedicated solutions, such as monday dev and monday sales CRM, designed to answer the needs of specific industries.

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. Founded in 2005, Box simplifies work for leading global organizations, including AstraZeneca, JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. Visit box.com to learn more