Best IT Management Software for ServiceNow - Page 2

VegaCrypt offers a robust zero-knowledge solution for the safe sharing of sensitive documents, passwords, credentials, and other confidential data. The platform employs end-to-end encryption, ensuring that only the designated recipient can access the information. Users have the ability to generate one-time, self-expiring links that come with specific timeframes or access restrictions, thereby mitigating the risks of unauthorized access, data breaches, and credential leaks. This service serves as a secure alternative to traditional email and other less secure communication methods for individuals, startups, small to medium-sized businesses, and larger enterprises alike. Designed for a global audience, VegaCrypt facilitates secure collaboration among employees, clients, vendors, and partners. The platform places a strong emphasis on security and regulatory compliance, adhering to standards such as ISO/IEC 27001:2022, SOC 2, HIPAA, and GDPR. By prioritizing user privacy and data security, VegaCrypt empowers organizations to communicate confidentially and confidently.

ManageEngine Applications Manager is an enterprise-ready tool built to monitor a company's complete application ecosystem. Our platform enables IT and DevOps teams to have access to all of their application stack's dependent components. Monitoring the performance of mission-critical online applications, web servers, databases, cloud services, middleware, ERP systems, communications components, and other systems is simplified with Applications Manager. It contains a range of capabilities that help to expedite the troubleshooting process and minimize MTTR. It's a great tool to resolve performance issues before they harm application end users. Applications Manager has a fully functional dashboard that can be customized to provide quick performance information. By setting alerts, the monitoring tool continually monitors the application stack for performance issues and notifies the appropriate staff without delay. Applications Manager helps transform performance data into meaningful insights by combining this with advanced machine learning.

Issuetrak makes it easier to resolve your team's or customers' problems faster and more efficiently. Issuetrak is a versatile business process management solution that can help you improve your performance through powerful ticketing resolution. It includes help desk operations, customer support, complaint management, change management, asset management, and more! Issuetrak includes all the tools you need for your team, including workflow automation, detailed reporting, custom forms, alerts, and a knowledge base.

CAST Highlight is a rapid software intelligence platform that delivers portfolio-level insights in minutes, helping organizations understand the true condition and modernization readiness of their applications. It evaluates every codebase for technical debt, fragility, resiliency gaps, cloud blockers, open-source vulnerabilities, and IP risk using automated code scanning and industry benchmarks. The platform distinguishes between structural issues that require remediation and low-impact debt that can be safely tolerated, enabling smarter investment decisions. CAST Highlight automatically identifies ideal migration paths to cloud-native services, complete with estimated effort and blockers to address. It also evaluates software sustainability by tracing code inefficiencies and estimating related CO₂ impact, allowing teams to prioritize greener development choices. Security, compliance, and third-party component risks are surfaced within minutes, not months. With clear dashboards and board-ready reporting, executives can instantly quantify progress, validate architectures, and track transformation KPIs. CAST Highlight empowers enterprises to modernize faster, cut risk, and strategically steer their software portfolios with evidence—not assumptions.

IT teams, MSPs, and network engineers use Obkio to gain complete visibility into network performance, whether it's happening in the office, across a hybrid workforce, or in the cloud. Obkio is a Network Performance Monitoring (NPM), observability, and diagnostics platform that works by deploying lightweight monitoring agents at any location, with no special hardware required. These agents continuously measure latency, jitter, packet loss, and bandwidth, while running Visual Traceroutes to map performance across the full network path. The platform covers SD-WAN, MPLS, and VoIP/UC monitoring, along with visibility into multi-site and distributed networks. Application performance monitoring (APM) rounds out the picture with HTTP, Web, and Teams-based synthetic tests. A standout feature, Obkio Insight, automates root-cause diagnostics, quickly showing whether a problem sits within the internal network, with an ISP, or with a third-party provider, backed by concrete performance data. Because it deploys in minutes, Obkio gives teams fast answers instead of raw data to sift through. The result: less time troubleshooting, stronger SLA validation, and clear proof of whether the network performance they're paying for matches what they're actually getting.

Ensure smooth operations of core systems such as ERP, WMS, and others based on SQL Server/ Oracle. Through 24/7 automatic analysis, pinpoints in real time the root cause of performance issues in core systems such as ERPs (like SAP, SAP Business One, Infor, Priority, and Microsoft Dynamics) based on SQL Server/ Oracle, on-prime and cloud. 𝗦𝗵𝗼𝗿𝘁 𝗗𝗲𝗽𝗹𝗼𝘆𝗺𝗲𝗻𝘁: 5-minute installation with immediate results. 𝗣𝗿𝗶𝗰𝗶𝗻𝗴: Affordable and Straightforward Its all-inclusive, server-based subscription can be renewed monthly. Unlike other solutions, there are no extra costs such as repository, additional hardware, and analytics costs or complex module-based, usage-based, or feature-based costs. Neither demands a costly setup nor a long-term commitment. 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: Option for DBA Experts managed services. In addition to offering an Automatic 24/7 Monitoring tool for easily identifying performance issues, AimBetter includes the full backup of a team of DBA Experts that supply solutions for more complex issues. 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻: Enterprise and SMB Customers recommended.

ip·Solis is a self-hosted IT asset lifecycle and self-service automation platform that runs entirely on your own infrastructure — Docker Compose, on-prem or air-gapped, with no telemetry and no vendor cloud. End users request VDIs, shared desktops, applications, licenses or any catalog item through a self-service portal; once approved, chained PowerShell 7 runbooks execute the real provisioning against Active Directory, SCCM, XenServer/XCP-ng and VMware vSphere. Identity uses generic OpenID Connect — Entra ID, Okta, Ping, Google, Keycloak or any compliant IdP — alongside on-prem AD/LDAP. Approvals support manager sign-off, multi-approver quorums, conditional rules, data-classification routing (PII/PHI/PCI) and out-of-office delegation. Governance is built in: access certification campaigns (ISO 27001/SOX/PCI), an append-only audit log, SIEM streaming to Splunk and Microsoft Sentinel, SCIM 2.0 plus HR-webhook leaver automation (Workday, SAP SuccessFactors, MS Graph), and external secret management (HashiCorp Vault, CyberArk, Azure Key Vault, AWS Secrets Manager). A REST API with Swagger, five-tier RBAC and scoped API tokens make it automation-friendly. Source-available: free for private use and 30-day evaluation; any organizational use — including public-sector and non-profit — requires a commercial license.

Discover why MSPs, IT Professionals, and System Integrators trust our Network Monitoring and Management Solution to monitor thousands of networks worldwide. Try for free now!

Guardz is the unified cybersecurity platform purpose-built for MSPs. We consolidate the essential security controls, including identities, endpoints, email, awareness, and more, into one AI-native framework designed for operational efficiency. Our identity-centric approach connects the dots across vectors, reducing the gaps that siloed tools leave behind so MSPs can respond to user risk in real time. With 24/7 AI + human-led MDR, Guardz utilizes agentic AI to triage at machine speed while expert analysts validate, mitigate, and guide response, giving MSPs scalable protection without adding headcount.

Every IT team has faced an outage where nobody knew what depended on what. Virima exists to end that guesswork. It is built on one idea: trusted runtime truth for agentic IT, meaning data accurate enough that people and automation can act on it safely. Virima scans your environment with or without an installed agent, writes what it finds into a CMDB, identifies the relationships between those CIs, and maps them on ViVID™ service maps showing live incidents, changes, and vulnerabilities. Responders see impact in context, and change approvers see what a change touches before it ships. It works alongside the ITSM tool you already run, with integrations for ServiceNow, Jira Service Management, Ivanti, HaloITSM, Xurrent, Hornbill, and TeamDynamix. Business Pro starts at $395 per month.

Qorus Integration Engine® is the only transaction-sure automation platform for enterprises to simply connect their in-house, cloud and operational technology. Combining easy configuration of business processes with fault tolerant orchestration and error recovery, Qore helps enterprises meet the challenge of rapidly bringing new services to market in a time of increasing innovation and industry change. Qore is trusted by world leading companies to help them reimagine their business processes and innovate faster. Qorus includes AI automation, fault tolerant workflows, native Python - Java language integration, and a data provider API that automatically introspects and interfaces with any system independently of the underlying API or integration technology. Qorus is available as both a paid enterprise edition and a FREE, fully functional community edition.

AI Agents can’t manage your network without context. NetBrain delivers it. NetBrain provides a proven, safe path to Agentic NetOps, backed by an AI-powered platform informed by network context, real customer outcomes, and enterprise network expertise.

Carbide is a tech-enabled solution that helps organizations elevate their information security and privacy management programs. Designed for teams pursuing a mature security posture, Carbide is especially valuable for companies with strict compliance obligations and a need for hands-on expert support. With features like continuous cloud monitoring and access to Carbide Academy’s educational resources, our platform empowers teams to stay secure and informed. Carbide also supports 100+ technical integrations to streamline evidence collection and satisfy security framework controls, making audit readiness faster and more efficient.

Runecast is an enterprise IT platform that saves your Security and Operations teams time and resources by enabling a proactive approach to ITOM, CSPM, and compliance. Your team can do more with less via a single platform that checks all your cloud infrastructure, for increased visibility, security, and time-saving. Security teams benefit from simplified vulnerability management and regulatory compliance, across multiple standards and technologies. Operations teams are able to reduce operational overheads and increase clarity, enabling you to be proactive and return to the valuable work you want to be doing.

TeamViewer, a popular remote support and access software, allows users to remotely connect and control computers or devices from anywhere on the planet. It is widely used to troubleshoot technical issues, manage IT services, and provide customer support. The software supports secure file sharing, real time collaboration, and remote desktop accessibility across multiple platforms, including Windows MacOS Linux iOS and Android. TeamViewer has a number of security features, including end-to-end encrypted connections and two-factor authentication. This ensures a safe and reliable remote connection. Individuals, IT professionals and large organisations use it to boost productivity, provide remote support and manage devices efficiently.

The all-in-one IT management platform, powered by Action AI™ Atera is the all-in-one IT management platform that combines RMM, Helpdesk, and ticketing with AI to boost organizational efficiency at scale. Try Atera Free Now!

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. Founded in 2005, Box simplifies work for leading global organizations, including AstraZeneca, JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. Visit box.com to learn more

Sematext Cloud provides all-in-one observability solutions for modern software-based businesses. It provides key insights into both front-end and back-end performance. Sematext includes infrastructure, synthetic monitoring, transaction tracking, log management, and real user & synthetic monitoring. Sematext provides full-stack visibility for businesses by quickly and easily exposing key performance issues through a single Cloud solution or On-Premise.

PagerDuty, Inc. (NYSE PD) is a leader for digital operations management. Organizations of all sizes rely on PagerDuty to deliver the best digital experience to their customers in an ever-on world. PagerDuty is used by teams to quickly identify and solve problems and to bring together the right people to prevent future ones. PagerDuty's 350+ integrations include Slack, Zoom and ServiceNow as well as Microsoft Teams, Salesforce and AWS. This allows teams to centralize their technology stack and get a holistic view on their operations. It also optimizes processes within their toolkits.

ManageEngine OpManager Nexus is an enterprise-grade full-stack observability and IT operations management platform built to help organizations monitor, manage, and optimize modern IT infrastructure environments. The platform combines application performance monitoring, network monitoring, infrastructure management, traffic analysis, security analytics, and configuration management into one centralized observability solution. OpManager Nexus leverages AI and machine learning technologies to provide intelligent event correlation, anomaly detection, performance analytics, and automated operational insights that help IT teams reduce downtime and improve system reliability. The platform delivers real-time visibility across applications, servers, databases, networks, cloud environments, virtualization systems, and distributed infrastructure through unified dashboards and advanced monitoring tools. OpManager Nexus supports NetOps, DevOps, Site Reliability Engineering (SRE), and IT operations teams by helping them automate incident response, optimize resource allocation, monitor user experience, and identify performance bottlenecks proactively. The platform also includes advanced capabilities such as distributed transaction tracing, digital experience monitoring, root cause analysis, vulnerability remediation, IP address management, and firewall management. Enterprise features provide support for distributed network monitoring, high availability, scalability, real-time multi-site alerts, and centralized observability for large-scale IT environments. OpManager Nexus integrates with major technology ecosystems including AWS, Azure, Google Cloud, Kubernetes, Jenkins, Grafana, Splunk, Datadog, Prometheus, GitHub, VMware, and ServiceNow.

Zoho Assist is your all-in one remote access solution. It allows you to access remote devices and manage them. You can access your overseas assets and manage them through a web-based remote support session in just a few minutes. Zoho Assist works entirely in the cloud. You can set up remote access without being present and monitor your remote computers, laptops, phones, and servers from anywhere. Zoho Assist works with all major firewalls. It also seamlessly navigates through proxy servers. Get technical support now with industry-standard SSL with 256-bit AES data encryption to protect your data against phishing attacks and other malicious activities

LastPass is the leader in password and identity management solutions, trusted by individuals and organizations of all sizes worldwide. Millions rely on LastPass daily to create, store, manage, and protect their most important credentials, keeping them secure, private and always within reach. With LastPass, anyone can effortlessly log in to life or work anytime, anywhere.

GitGuardian is a global cybersecurity startup focusing on code security solutions for the DevOps generation. A leader in the market of secrets detection and remediation, its solutions are already used by hundred thousands developers in all industries. GitGuardian helps developers, cloud operation, security and compliance professionals secure software development, define and enforce policies consistently and globally across all their systems. GitGuardian solutions monitor public and private repositories in real-time, detect secrets and alert to allow investigation and quick remediation.

Device42 is a robust and comprehensive data center and network management software designed by IT engineers to help them discover, document and manage Data Centers and overall IT. Device42 provides actionable insight into enterprise infrastructures. It clearly identifies hardware, software, services, and network interdependencies. It also features powerful visualizations and an easy-to-use user interface, webhooks and APIs. Device42 can help you plan for network changes and reduce MTTR in case of an unexpected outage. It provides everything you need for maintenance, audits and warranty, license certificate, warranty and lifecycle management, passwords/secrets and inventory, asset tracking and budgeting, building rooms and rack layouts... Device42 can integrate with your favorite IT management tools. This includes integration with SIEM, CM and ITSM; data mapping; and many more! As part of the Freshworks family, we are committed to, and you should expect us to provide even better solutions and continued support for our global customers and partners, just as we always have.

Zapier is a comprehensive AI automation platform that helps organizations transform how work gets done. It allows teams to connect AI tools with everyday apps to automate workflows end to end. Zapier supports AI workflows, custom agents, chatbots, forms, and data tables in one unified system. With over 8,000 integrations, it eliminates manual handoffs between tools and teams. Built-in AI assistance helps users design automations quickly without technical complexity. Zapier enables teams to deploy AI agents that work continuously, even outside business hours. The platform offers full visibility into automation activity with audit logs and analytics. Enterprise-grade security and compliance ensure safe AI adoption at scale. Zapier is used across departments including marketing, sales, IT, and operations. It helps teams save time, reduce costs, and scale productivity with confidence.