Business Software for Zendesk

Edra serves as an AI-driven automation platform that comprehensively understands a business's actual operations, transforming existing operational data into actionable insights that AI agents can utilize. Rather than depending on teams to document processes through interviews and workshops, Edra analyzes tickets, logs, and messages to reverse-engineer workflows, compiling them into a structured library of executable knowledge. This effortless discovery process grants teams a clear view of their work practices across current systems. Subsequently, Edra translates that knowledge into easily understandable playbooks that outline the automation rules, enabling users to review, modify, and take ownership of the instructions prior to deploying AI agents within their familiar platforms. The platform is explicitly designed to prevent opaque automation, ensuring that the knowledge and guidelines that drive the agents remain transparent and manageable for users. Through this approach, Edra empowers organizations to streamline their operations while retaining control over the automation process.

Guzli functions as an AI chat and voice assistant, providing responses on your website while enabling real-time conversations directly on the page. It also has the capability to answer phone calls and return them as needed, all without requiring any coding skills. This versatile tool seamlessly integrates with platforms like Shopify, Stripe, Calendly, Zendesk, HubSpot, Salesforce, Slack, and WhatsApp, making it a comprehensive solution for customer interaction. Additionally, Guzli ensures that users receive consistent responses throughout their engagement.

Senttr is a digital workforce solution designed to streamline and automate tedious manual operational tasks, encompassing everything from initial lead generation to the management of cash collection invoices, particularly for operational teams in sectors such as construction, manufacturing, and services. Users in business roles can quickly implement these automations in just minutes and without needing assistance from IT or any specialized technical knowledge, all while maintaining human supervision throughout the workflow. This flexibility allows organizations to enhance efficiency and free-up valuable team members to focus on what really matters for the business.

Dokai is an innovative AI platform that streamlines prospect prioritization for go-to-market teams, enabling them to boost the productivity of sales representatives by spotlighting the most promising opportunities. By automatically ranking accounts, it allows reps to minimize the time spent on prospecting across various platforms and instead focus on engaging with the most relevant leads. The platform effectively captures, monitors, and facilitates actions on Marketing Qualified Leads, ensuring that sales and marketing efforts remain synchronized to prevent valuable opportunities from slipping away. Additionally, Dokai can filter out accounts that are not a good fit, which not only conserves research time but also empowers reps to broaden their outreach without resorting to guesswork. Teams can also design personalized engagement sequences based on interactions with marketing initiatives, thereby enhancing both meeting rates and pipeline development. Furthermore, Dokai adapts to existing go-to-market workflows by learning from user actions within the browser, which significantly lessens the onboarding process and aligns with the established working methods of teams. Overall, Dokai serves as a vital tool that empowers sales teams to maximize their efficiency and effectiveness in identifying and pursuing high-quality leads.

Rymiq AI serves as a comprehensive platform designed for the creation and management of AI agents tailored for various applications such as customer support, voice communications, sales, and operational workflows. The system offers voice agents capable of managing both incoming and outgoing calls, chat agents for engaging with website visitors, and automation agents that seamlessly connect to existing business systems. Teams are empowered to customize their agents, establish guidelines defining the types of inquiries they can resolve or the scenarios that necessitate human intervention, and analyze interactions via robust monitoring and analytics tools. The platform effectively addresses a range of scenarios, including responding to common customer inquiries, assessing potential leads, managing appointment scheduling, and directing calls or chats to the appropriate channels. Furthermore, it provides numerous integrations with CRM, helpdesk, messaging platforms, and enterprise applications, complemented by a REST API and options for bespoke integrations. Rymiq AI is ideally suited for organizations aiming to enhance their customer engagement and streamline repetitive operational processes while ensuring that human oversight and escalation routes are maintained. This dual approach allows businesses to balance automation efficiency with the personal touch of human representatives.

Scritch serves as an AI recovery agent tailored for support and product teams within B2B software organizations. Its software development kit (SDK) links a failed action within an application to a recovery process that analyzes the server's response alongside pertinent read-only data. This process translates the issue into simple terms and solicits information from the user that only they would possess. When a modification is required, Scritch seeks approval and verifies through code that the solution is effective before notifying the user that they can proceed. Teams have the flexibility to outline the tools and repair procedures accessible to the agent. In instances where Scritch is unable to resolve an issue, it compiles a detailed explanation and case history for the support team and can seamlessly transfer the case to associated ticketing and messaging systems. Typical scenarios include issues like rejected invoices, unsuccessful imports or uploads, expired sessions, and access-related problems. Importantly, the product focuses specifically on addressing technical barriers in B2B applications, steering clear of consumer-oriented tasks such as social media ban appeals or content moderation challenges, ensuring that it remains dedicated to enhancing operational efficiency in the business sector.

The Applicant Manager (TAM) is a flexible, cloud-driven applicant tracking system aimed at enhancing the efficiency of hiring and onboarding processes. Its user-friendly design facilitates organizations in effectively monitoring job postings, engaging with top-tier candidates, and enabling team members to review, select, and collaborate on applicant details seamlessly. By utilizing TAM, you can securely gather and maintain sensitive applicant information, allowing for streamlined recruitment of high-caliber talent or well-suited candidates. Noteworthy functionalities encompass a personalized careers page, integration with job boards, applicant management, sophisticated search options, email and calendar integration, onboarding features, and additional tools that enhance the overall experience. This comprehensive system not only simplifies recruitment but also enriches the collaboration within hiring teams.

Vanilla Forums makes it easy to create an online community your customers and audience will love. Our open source and hosted products are used by thousands of companies to increase brand loyalty, brand advocacy, and lower customer service costs. Vanilla's customers include a wide range of companies from all over the globe.

SAP Business One is a robust ERP solution that can be deployed on-premise, in the cloud, or via SAP HANA, which is SAP's advanced in-memory computing database. This software integrates all essential business operations into a single platform, providing managers with vital information that facilitates faster and more informed decision-making. Key features of SAP Business One include customer relationship management (CRM), inventory management, sales oversight, financial tracking, purchasing, comprehensive reporting, and additional functionalities. This all-in-one, cost-effective solution is designed to oversee your entire small business, encompassing areas such as accounting, finance, purchasing, inventory, sales, customer relations, and analytics. With SAP Business One, you can enhance control over your business or branch, optimize critical processes, and gain valuable insights that enable you to make decisions based on real-time data, ultimately driving sustainable and profitable growth for your organization. By leveraging this platform, businesses can adapt more readily to market changes and improve overall efficiency.

Planview PPM Pro, previously known as Innotas, is designed to enhance the effectiveness of Project Management Offices (PMOs). This secure, cloud-based Project Portfolio Management (PPM) tool offers a comprehensive approach to overseeing PMO functions. It covers all aspects from demand intake management to portfolio performance reporting, allowing teams to elevate their PMO operations. Whether you're initiating your PMO journey or seeking to enhance its capabilities, Planview PPM Pro™ software provides the tools necessary to gather, rank, and implement projects, thereby enabling PMOs to direct their resources towards the most impactful tasks. Establishing a centralized project portfolio can lead to greater visibility into both projects and resources, which fosters governance and enhances execution throughout the organization. Additionally, it helps capture project requests and new ideas efficiently, preventing the challenges associated with intake overload, while also allowing for effective management of work demand through strategic scoring and prioritization. By adopting Planview PPM Pro, organizations can streamline their project management efforts and drive significant value from their initiatives.

Rose Rocket is an extensible transportation management software (TMS). It helps manage the unique needs of today’s transportation companies. Its flexible architecture makes it adaptable to the various tech stacks of all carriers. The goal is to improve communications between the systems, customers, teams, and employees of any carrier. Rose Rocket offers key features such as industry-leading Shipper & Partner portals and same-time planning & dispatching modules, real time shipment visibility, consolidated billing and invoicing capabilities, realtime reporting, and a driver app.

Kapiche is an analytics and insights product that makes sense of customer feedback data. It empowers you to make better decisions and positively impact your bottom line. Combine multiple data sources to quickly analyze 1000s of customer feedback responses. No setup, no manual coding, no code frames. Discover insights in minutes and not weeks. You can have complete confidence in your analysis. Answer business questions quickly with deep, actionable insights from all customer data sources. It takes only minutes, not weeks. Your insights analysts will provide insight to help ensure buy-in for your CX programs throughout the organization and drive customer-centric, impactful change. It is impossible to make the most effective business decisions using only quantitative customer information. The best insights come from combining qualitative and quantitative data at every stage of the customer journey.

Leaders in WhatsApp customer service. Sparkcentral is a platform that enables innovative brands to improve customer service and efficiency. Our product roadmap is focused upon being the leader in advanced customer service solutions for WhatsApp and other asynchronous messaging platforms. Customer service SaaS platform for enterprises. Sparkcentral lets you manage all your asynchronous messages channels with virtual and human customer service agents. Sparkcentral offers a single workflow and a user interface that is easy to use for your customer service team. Global brands who launch WhatsApp use Sparkcentral as their preferred platform. Sparkcentral is a leader in the industry, revolutionizing how enterprises engage customers. Sparkcentral's goal is to create and enable exceptional customer experiences. We do this by completely reinventing enterprise customer service software.

CustomerGauge helps B2B businesses leverage customer feedback and behaviors to align business initiatives and improve account retention. It also helps increase revenue growth through up-sells and cross-sells. CustomerGauge Account Experience™, a platform that allows B2B companies monitor account engagement and collect feedback from key stakeholders. It also allows them to segment real-time results into custom dashboards and map feedback to changes to NPS score and revenue. Users can track engagement through custom and native integrations. This includes how often key stakeholders answer customer survey questions, submit support tickets and open marketing emails. The CustomerGauge Account Expert™ platform also has the ability to set KPI targets to close the feedback loop, identify accounts at high risk of churning and forecast the revenue impact from changes in NPS score. Get a demo today.

Peopleware provides an all-in-one workforce management solution that helps businesses forecast demand, schedule staff, and manage attendance with precision and ease. Powered by machine learning, its forecasting tool enables organizations to predict workload fluctuations accurately and prepare accordingly. The scheduling module creates balanced rosters that meet both business needs and employee satisfaction. Peopleware also excels in intraday management, allowing real-time adjustments to schedules based on unforeseen events. Automated time-off requests and transparent policies foster a culture of fairness and trust. The platform integrates time and attendance data directly with payroll systems to streamline administration. Peopleware supports employee education with scalable e-learning programs to help staff grow professionally. Backed by robust security and deep integrations, it helps companies confidently innovate while protecting their data.

Incorporate real-time voice, video, messaging, and additional features into your VoIP, web, and mobile applications without any upfront capital expenditures, contracts, or long-term commitments; simply pay as you expand and enjoy complete creative freedom. Apidaze’s Voice APIs facilitate seamless handling of both inbound and outbound calls, eliminating the need for cumbersome phone systems or extensive agreements with major carriers. With access to phone numbers spanning over 8,000 cities across 60 countries, Apidaze empowers you to craft straightforward interactive voice responses without relying on traditional phone infrastructure. You can set up a welcoming message for callers and direct their calls based on their selections, enhancing customer experience. Moreover, considering that 6 billion SMS messages are sent daily in the US, text messaging has rapidly become a vital channel for maintaining connections with your clientele. This versatility ensures that businesses can engage with their customers effectively and efficiently across various platforms.

An online retail platform that provides robust tools for your business. It includes features for managing your store and offering customer support. Design an e-commerce site that truly embodies your brand's identity. You can select a complimentary theme or utilize our intuitive drag-and-drop builder to craft your perfect online shop. Opt for one of our professionally designed templates for free and customize it to suit your needs. You can establish your own digital storefront without needing any technical expertise or design experience. Each Shoplo store is optimized for mobile devices, ensuring a seamless shopping experience everywhere. We prioritize keeping your e-commerce website fine-tuned for all kinds of shoppers. Shoplo enables you to create discount codes and execute comprehensive promotional strategies to attract more customers. The platform allows you to operate your online store in various languages and also facilitates transactions in multiple currencies. Make it simple for potential buyers to discover your offerings. With our complimentary SEO tools, your store can gain greater visibility in search engine results, enhancing your chances of attracting new customers. Additionally, we provide ongoing support to help you navigate the evolving e-commerce landscape.

cidaas presents an ideal solution for efficient and secure identity management, allowing the creation of a single identity for each user across various channels seamlessly. Utilizing the OAuth2.0 and OpenID Connect standards, cidaas ensures robust API security, while its integrated Bot Net Detection and Fraud Detection features provide a safeguarded experience throughout all business interactions. This modern approach to Identity and Access Management is characterized by a comprehensive suite of features that facilitate rapid integration and implementation for diverse use cases and systems. We manage the complexities so you can concentrate on your core business operations without the burden of maintenance or operational concerns. The prevalence of numerous passwords and PINs creates unnecessary challenges for users, acting as a significant barrier to accessing digital platforms. By adopting passwordless authentication, you can enhance the security of your digital applications while delivering an exceptional customer experience—because the login process is the first encounter your users have with your service. Ultimately, embracing this innovative identity management solution transforms user interactions and simplifies access in an increasingly digital world.

Crafting Customer Journeys Through Meaningful Conversations. Delivering compelling experiences that align with your customers' needs. Favored by developers and designed for enterprises. Vonage Communications APIs (previously known as Nexmo) empowers emerging startups and nimble organizations to elevate customer interactions and achieve significant business results at scale. With our user-friendly APIs, comprehensive global platform, and dedicated support, you can simplify communication complexities and drive innovation at a quicker pace. Rethink voice communication to transform how your customers engage with your brand. Each message can become a pivotal moment for both your customers and your organization. Advance security and privacy measures while providing smooth login experiences. Develop contemporary, high-quality voice applications hosted in the cloud. Effortlessly send and receive SMS messages in nearly every nation worldwide. Access real-time insights on any phone number across the globe. Initiate and receive calls using your current VoIP system, all from the cloud, ensuring flexibility and efficiency. This holistic approach not only enhances user engagement but also fosters long-term relationships with your audience.

Messaging platforms are the only means that enable ongoing, accessible, and enduring dialogues with customers. Conversocial uniquely empowers your brand with proactive, individualized, and scalable conversational customer experience solutions. Align with top global brands that recognize the significance of messaging in customer engagement. Leverage Conversocial to enhance customer care and foster deeper brand loyalty, all while effortlessly addressing service inquiries. Maximize your customer acquisition efforts with Conversocial by creating exceptional and memorable experiences that are enhanced by intelligent automation. Elevate your customer engagement strategies with Conversocial, ensuring you retain clients through tailored messaging and personalized interactions across various messaging platforms. For instance, one of Conversocial's partners utilized Notify to spark over 2.5 million two-way conversations, achieving an impressive average open rate of 78% alongside an 8% engagement rate, demonstrating the effectiveness of this approach. This highlights the potential of Conversocial to transform customer interactions into meaningful relationships.

Facilitate self-service and personalized content at key points along the customer journey. Transform technical content that you already have into a great self-service experience. Customers need personalized, relevant, and easy-to find answers in your documentation portal, community or support site. Remote workers can benefit from real-time guidance that analyses each case and recommends relevant technical content. Enhance your product's value and customer experience by understanding where friction is occurring and how customers interact with your content. Zoomin seamlessly integrates with many of the most popular platforms and tools, providing a scalable solution that provides your customers with the answers they need, without requiring you to change your workflow.

A comprehensive 360º contact center platform that integrates various communication methods including voice, video, email, social media, and chat options like WhatsApp and Facebook Messenger, all accessible through a single, user-friendly interface. This platform is designed to be simple, intuitive, and customizable, ensuring a seamless experience across all channels such as voice, email, chatbots, and video. It offers outstanding audio quality, effective notification systems, and the ability to communicate with supervisors. Users can observe agents and teams in real-time, with wallboard displays showcasing the performance metrics of the call center. By merging top-notch contact center features with CRM data, it aims to provide outstanding customer experiences. The contact center is aligned with the customer journey, equipping agents with the necessary information to deliver personalized and efficient support. OneContact CC integrates effortlessly with major CRM systems, establishing a multichannel contact management solution that maintains a clear overview of each customer's profile and interaction history while fostering better client relationships. This innovative approach ultimately helps businesses enhance their service quality and customer satisfaction.

Often, employees are unclear about their responsibilities or how effectively they are fulfilling them. We aim to eliminate ambiguity by providing actionable updates in real-time, ensuring that everyone knows their standing and what needs attention. While reporting is a vital initial step, we enhance performance further by integrating gamification elements that guide and influence behavior. It is essential for new hires to grasp the fundamentals before fully engaging in their roles; onboarding serves as a platform for them to showcase their foundational skills and solidify their training. At the core of our system are clearly defined objectives, allowing you to establish precise goals based on any relevant metrics and timeframes. The score, which represents an individual's overall performance, varies similarly to a credit score, offering employees a comprehensive perspective on their progress. Additionally, achievements highlight remarkable performances or sustained successes, serving as an extra layer of goals to strive for and providing employees with opportunities for recognition and pride in their accomplishments. This approach not only motivates individuals but also fosters a culture of continuous improvement within the organization.

Pendo is a product-experience platform that helps software product managers deliver products that users love. Pendo allows product teams to answer questions such as "What features are customers using?" What features are they overlooking? Which ones are driving delight, and which are causing pain or confusion? These same insights allow you to quickly set up in-app messages and guides, as well as walkthroughs, without needing any programming. This will help users get the most out of your products. Pendo allows you to quickly identify the features and workflows that cause users pain and pleasure. You can then use the platform to guide users through these rough spots and encourage them to adopt the features that make them raving fans.

We are a leading company in the age of intelligent automation. We power top brands with AI, Omni-channel tools, and conversational service and commerce. We are a Conversational Artificial company that delivers smart chatbots, voicebots and video collaboration software for over 150 brands.