Business Software for ServiceNow

You can now manage your assets and workplace seamlessly. Eptura's platform allows you to bring together all aspects of your work so that your employees and business can achieve their full potential. Bring your entire work world together in one place. Our tools provide you with unparalleled visibility into your workspace, allowing you to better understand how your employees are using it while managing your assets and facilities. Eptura provides you with powerful insights to ensure that your workspace supports your business in every way. Maximize your space and make the most of your employees' time. Keep your assets running smoothly. Encourage collaboration between teams and forecast your future maintenance requirements.

NiCE CXone Mpower is a comprehensive AI platform built to transform customer experience operations. It brings together automation, agentic AI, analytics, and orchestration into one unified CX solution. The platform is designed to move organizations from reactive service to proactive, AI-driven engagement. AI agents handle customer intents end to end, reducing effort for both customers and agents. NiCE synthesizes real customer conversations to identify high-impact automation opportunities. Its cloud-native architecture supports scalability, reliability, and enterprise-grade security. Businesses can integrate their existing tools using low-code and no-code capabilities. Real-time and historical insights help leaders make faster, data-driven decisions. The platform supports voice, digital, and self-service channels with AI-enhanced interactions. NiCE CXone Mpower enables organizations to deliver consistent, high-quality experiences at scale.

Tryvium is an Experience Orchestration platform that helps enterprises transform customer and employee experiences through intelligent AI agent orchestration. The platform supports a wide range of enterprise use cases across customer service, IT service management, HR, healthcare, financial services, retail, and other industries where complex service operations demand speed, accuracy, and governance. Built on leading cloud ecosystems, Tryvium works on Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP), enabling organizations to deploy AI agent orchestration within their preferred cloud environment. Our ecosystem is strengthened by strategic partnerships with Microsoft and Amazon, along with collaborations with leading global technology and consulting organizations, including TCS, Wipro, Technossus, and other enterprise IT leaders, helping customers accelerate AI adoption at scale.

Nintex Process Platform is used by enterprise organizations all over the world to automate, manage and optimize their business process. Nintex Process Platform features include process mapping, workflow automation and document generation. It also includes mobile apps, process intelligence, forms and forms generation, and forms. All of this is done with a drag and drop designer. Nintex Workflow Cloud, the latest version of Nintex Workflow Cloud, accelerates your organization's journey towards digital transformation. Put The Power of Process™ in the hands of your ops and IT professionals, process analysts, business analysts, power users, and more. Digitize forms, workflows and more. The Nintex Process Platform provides the most comprehensive platform for automation and process management. Nintex makes it easy to automate and optimize business processes.

SaltStack is an intelligent IT automation platform that can manage, secure, and optimize any infrastructure--on-prem, in the cloud, or at the edge. It is built on an event-driven automation engine that detects and responds intelligently to any system. This makes it a powerful solution for managing complex environments. SaltStack's new SecOps offering can detect security flaws and mis-configured systems. This powerful automation can detect and fix any issue quickly, allowing you and your team to keep your infrastructure secure, compliant, and up to date. Comply and Protect are both part of the SecOps suite. Comply scans for compliance with CIS, DISA, STIG, NIST and PCI standards. Also, scan your operating system for vulnerabilities and update it with patches and patches.

Robust threat defense is achieved through an effective intrusion prevention system (IPS). An IPS is essential for the foundational security of any network, safeguarding against both established threats and unforeseen vulnerabilities, such as malware. Often integrated directly into the network's framework, many IPS solutions conduct thorough packet inspections at high speeds, demanding rapid data processing and minimal delays. Fortinet provides this advanced technology with its widely acknowledged FortiGate platform. The security processors within FortiGate offer exceptional performance, while insights from FortiGuard Labs enhance its threat intelligence capabilities, ensuring reliable protection against both known and novel threats. Serving as a vital element of the Fortinet Security Fabric, the FortiGate IPS ensures comprehensive protection across the entire infrastructure without sacrificing efficiency. This multi-layered approach not only fortifies security but also streamlines the management of network defenses.

At Axon Ivy, we tackle one of the most significant challenges that organizations encounter today—optimizing inefficient business processes. Business leaders must strategize and implement successful digital transformations to achieve their goals, while department heads require quick and adaptable support to enhance their operations. Additionally, IT managers seek a versatile tool that allows them to coordinate comprehensive business processes seamlessly. In the rapidly changing business landscape, speed and adaptability are crucial to meet ongoing demands and shifts. Our award-winning platform, recognized by Forrester and Gartner, significantly improves the way our clients and partners operate across a variety of industries. Discover how simple and efficient it can be to digitize, orchestrate, and automate your business workflows. Axon Ivy serves as a digital process automation (DPA) platform utilized by more than 500 clients globally, addressing all facets of end-to-end automation. Not only does the platform accommodate no-code and low-code development, but it also supports full-code development, ensuring flexibility for users with various technical expertise. This commitment to versatility empowers organizations to tailor their process automation strategies to best fit their unique needs.

Whether you’re an infrastructure manager handling complex systems, a service support leader striving for customer satisfaction, or a decision-maker focused on ROI and compliance, iTop adapts to your processes to simplify your tasks, streamline operations, and enhance service quality. Gain a real-time, 360° view of all your IT assets and incidents in one place, reducing downtime and improving the efficiency of your support team. Effortlessly manage multi-client environments and streamline collaboration across departments. With iTop, you get a solution that scales with your growth, providing tools to tackle your most pressing IT challenges while maintaining service continuity and improving team productivity

Monitorpack Guard is a lightweight, agentless IT monitoring solution for system administrators, network engineers, and IT operations teams. Zero-agent architecture means no software to install on monitored hosts, no performance overhead, no compatibility issues. SNMP-first approach monitors switches, routers, firewalls, servers, UPS, printers, and any SNMP-enabled device out of the box. Active Directory and application monitoring keeps track of AD forests, Exchange, SQL Server, Oracle, SAP, and custom business applications. Proactive alerting notifies you before users notice problems. Reduce MTTR, increase uptime. Two deployment models, one codebase. Guard Discovery is on-premise, lightweight, with standard dashboards, ideal for 10 to 100 devices. Guard Portal Cloud is Azure-hosted, centralized, with Power BI integration, role-based governance, and support for 100+ devices across multiple sites. What sets it apart. No agents means no deployment project, operational in minutes. Competitive pricing with enterprise-grade features. Consulting available for complex environments. Transparent licensing. Use cases. Monitor multi-site retail networks with SNMP polling. Supervise hybrid AD and Azure environments. Centralize monitoring across multiple customer sites as an MSP. Deliver real-time dashboards to your CIO without building from scratch. For IT pros who want control without complexity.

OnPage is an incident management system that integrates with a secure smartphone app. This allows response teams to get the most from their digital technology investments. OnPage's solid escalation features and on-call capabilities, as well as persistent notifications, ensure that critical alerts are not missed by IT and physician teams. OnPage is trusted by organizations to manage all their critical notifications, whether they are looking to minimize IT infrastructure downtime or reduce incident response times for healthcare providers. OnPage incident management improves critical communications in a variety of industries, including healthcare, IT support and manufacturing. OnPage's incident management platform ensures that critical notifications are received by the right people at the right time. You can track the status of each message with full-time-stamped audit trails.

Sunbird's DCIM solution is one of few on the market that focuses on only two of the most difficult and costly challenges data center operators face: monitoring, and operations. Sunbird's DCIM solution is simple to use and deploy, unlike other providers that offer complex, bloated, and expensive software. It allows you to better manage assets and change; it also allows power monitoring, environmental monitoring, and energy management.

Jitterbit Harmony is a modern integration and automation platform that combines AI accountability with low-code simplicity. Built to connect SaaS, cloud, and on-premise systems, it enables organizations to streamline workflows across every department and industry. Its unified suite includes iPaaS, API Manager, App Builder, and EDI, delivering complete lifecycle integration from data synchronization to app development. The platform’s layered AI architecture introduces intelligent agents and AI assistants that enhance automation while maintaining governance and security. Pre-built connectors and drag-and-drop tools allow teams to integrate applications like Salesforce, SAP, Workday, and Shopify in days rather than months. Harmony supports key use cases such as order-to-cash, lead-to-order, employee expense management, and purchasing workflows. With enterprise-grade scalability and security at its core, it ensures reliable operations across complex digital ecosystems. Jitterbit’s consistent #1 ranking in G2’s Enterprise iPaaS Implementation Index underscores its fast implementation and strong user adoption. The Harmony AI Bundle further accelerates deployment with pre-built AI agents and professional services support. Together, these capabilities position Jitterbit Harmony as a comprehensive foundation for AI-driven business transformation.

Founded in 2011, BrightGauge, a solution from ConnectWise, was created to address a crucial gap in the small to medium-sized IT services sector: the need for a more effective method of managing data and demonstrating the value of services provided to clients. The BrightGauge Software enables users to consolidate all vital business metrics into a single interface using gauges, dashboards, and client reports, enhancing visibility and comprehension. With over 1,800 companies globally using the platform, BrightGauge seamlessly integrates with well-known business applications such as ConnectWise, Continuum, Webroot, QuickBooks, Datto, IT Glue, Zendesk, Harvest, and Smileback, among others. Users can perform detailed analyses of their data by manipulating metrics through addition, subtraction, multiplication, and division, with BrightGauge automatically calculating these operations. Additionally, if you want to showcase your responsiveness to ticket inquiries, you can easily present your data with embeddable gauges on public websites, making it a powerful tool for attracting potential clients and demonstrating your capabilities. The software not only enhances data management but also helps build trust with clients by transparently displaying performance metrics.

Netreo is the best full-stack IT infrastructure management and observation platform. Netreo is a single source for truth for proactive performance monitoring and availability monitoring of large enterprise networks, infrastructure, and applications. Our solution is used by: IT executives should have full visibility of the business service, right down to the infrastructure and network that supports them. IT Engineering departments are used as a decision support system to plan and architect modern solutions. IT Operations teams can have real-time visibility into what is going wrong in their environment, which bottlenecks exist, and who it is affecting. All of these insights are available for systems and vendor mix in large heterogeneous environments that are constantly changing. We have a growing list of vendors that we support (over 350 integrations), including network vendors, storage, virtualization, and servers.

Squadcast is a tool for incident management that was specifically designed for SRE. Squadcast Actions can help you create a culture of blamelessness by reducing the need to have physical war rooms.

UNIVERGE Blue® Cloud Services: One seamless and intuitive unified cloud communications and collaboration experience, aligning people, communications, and technology to the company's key initiatives. Key Components: - CONNECT (UCaaS): User-friendly and fully integrated Cloud Unified Communications platform with robust productivity and collaboration features. - ENGAGE (CCaaS): Highly reliable, secure, full-featured, and customizable Contact Center solution that delivers enhanced customer experience. - EXTEND API: API integration platform that connects Contact Center and Unified Communications functions into everyday business applications. - MEET: A powerful meeting solution that provides HD audio & video, interactive screen sharing, collaboration tools, and A.I. capabilities. - SHARE: Provides secure Sharing of the latest document versions without compromising accessibility or functionality. - CONNECT BRIDGE: Extends customers’ NEC phone system investment with cloud-based voice via desktop and mobile apps. - CONNECT+MS TEAMS: The costume version of the CONNECT works side-by-side with Microsoft Teams to enhance business communications.

AgilityInsights is a transformation and strategy execution platform that helps enterprises improve agility, operational alignment, and business performance through a combination of AI technology and expert advisory services. The platform is designed to connect strategy, execution, governance, team structures, and organizational maturity into a single integrated ecosystem. Businesses use AgilityInsights to address common enterprise issues such as slow execution cycles, disconnected departments, change resistance, limited planning visibility, and data fragmentation. Its AI-powered capabilities include real-time performance monitoring, OKR tracking, maturity assessments, capacity planning, and intelligent recommendations through the AskAI for Outcomes feature. The company supports organizations by implementing agile operating models, restructuring teams, and creating outcome-driven delivery frameworks that improve speed and accountability. AgilityInsights also provides coaching, leadership development, and internal enablement services to help companies build sustainable transformation practices. The platform includes a Growth Portal that delivers scalable learning experiences and self-guided training programs to reinforce agile methodologies across organizations. Case studies highlight measurable improvements in agility, throughput, productivity, and ROI for global enterprises across industries such as banking, retail, and healthcare. By combining advanced AI tools with strategic consulting expertise, AgilityInsights enables enterprises to execute business strategies with greater clarity, collaboration, and measurable impact.

Spekit is the modern sales enablement platform that unifies sales content and learning, and enables your reps in their flow of work with AI Sidekick, the most contextual Just-in-Time Sales Assistant™. AI Sidekick uses contextual AI agents (leveraging CRM, call intelligence, Gong, email information, etc.) to understand reps’ precise needs, and then surfaces personalized coaching, messaging support, answers, and learning. By enabling them in the flow of work™, AI Sidekick helps reps effortlessly prepare for calls, follow up, or create tailored deal rooms and buyer experiences, leading to better, faster deal execution, stronger buyer relationships, and reduced ramp times. This powerful Just-in-Time Enablement approach is backed by comprehensive sales content management capabilities that unite the best of DAP, KMS, CMS, and LMS features. With a robust repository, AI editing and governance features, and a built-in change management solution, enablement and marketing teams can effortlessly combat content decay and ensure consistent messaging. Beyond AI-powered content automation and delivery, Spekit provides granular analytics on content consumption and buyer engagement to optimize strategy and revenue attribution.

Nucleus is revolutionizing the landscape of vulnerability management software by serving as the definitive source for all asset information, vulnerabilities, and relevant data. We enable you to harness the untapped potential of your current tools, guiding you towards enhanced program maturity through the integration of individuals, processes, and technology in vulnerability management. By utilizing Nucleus, you gain unparalleled insight into your program, along with a collection of tools whose capabilities cannot be replicated elsewhere. This platform acts as the sole shift-left solution that merges development with security operations, allowing you to fully exploit the value that your existing tools fail to provide. With Nucleus, you will experience exceptional integration within your pipeline, efficient tracking, prioritized triage, streamlined automation, and comprehensive reporting features, all delivered through a uniquely functional suite of tools. Ultimately, adopting Nucleus not only enhances your operational efficiency but also significantly strengthens your organization's approach to managing vulnerabilities and code weaknesses.

Create intricate automations at lightning speed, eliminating the hassle of dealing with APIs. The tedious hours spent navigating through a tangled web of scripts are now behind you. Utilize JavaScript for enhanced flexibility while relying on the intuitive UI for everything else. n8n empowers you to establish adaptable workflows that prioritize comprehensive data integration. Additionally, with shareable templates and an easy-to-navigate interface, team members with less technical expertise can also contribute and collaborate effectively. Unlike many other tools, complexity won’t hinder your creativity, allowing you to construct anything your imagination conjures—without worrying about expenses. Effortlessly connect APIs using no-code solutions for simple task automation, or delve into vanilla JavaScript for sophisticated data manipulation. You can set up multiple triggers, branch out, merge workflows, and even pause processes to await external events. Seamlessly interact with any API or service through custom HTTP requests, and safeguard live workflows by maintaining distinct development and production environments with separate authentication credentials. Embrace the freedom to innovate without limits.

Amazon Q offers rapid and pertinent responses to urgent inquiries, assists in problem-solving, helps generate content, and facilitates actions by leveraging the data and expertise embedded within your organization's information systems, code, and repositories. Engaging with Amazon Q allows users to receive instant, relevant insights and guidance, thereby enhancing productivity, expediting decision-making processes, and fostering creativity and innovation within the workplace. By integrating with company data and systems through over 40 built-in connectors, Amazon Q can be customized to suit specific business needs. Professionals across various roles—such as marketers, project managers, and sales personnel—can engage in personalized discussions, address challenges, create content, and perform a variety of tasks. Additionally, Amazon Q understands the systems it can access, enabling users to pose intricate, detailed queries and receive customized responses that are restricted to the information they are permitted to view, ultimately enhancing both efficiency and security in the decision-making process.

An AI-native integration cloud built for modern enterprises. Unify real-time data sync, workflow automation, event queues, databases, EDI, and monitoring in a single platform without chaining together multiple tools. Stacksync replaces fragile API scripts with durable, SQL-driven automation. Sync data bidirectionally, simplify legacy EDI workflows, absorb traffic spikes effortlessly, and treat your CRM, ERP, and payments as native database tables with full pipeline visibility. Built for real-time from the ground up.

MuleSoft provides a unified platform for enterprises that need to connect, manage, govern, and orchestrate AI agents, APIs, models, applications, and data at scale. It serves as an agentic control plane that helps organizations bring structure and visibility to fast-growing AI environments. Through MuleSoft Agent Fabric, companies can govern and coordinate agents regardless of where they were built, helping improve performance, compliance, and return on investment. MuleSoft Omni Gateway extends control across APIs, agents, and models, allowing teams to manage development, deployment, security, and policy enforcement from a single place. The platform also includes tools such as Agent Registry and Agent Scanners to identify, catalog, and monitor agents across major AI platforms. With Agent Broker and A2A support, MuleSoft helps agents collaborate across systems while giving businesses more control over how tasks are routed and completed. Organizations can also use MuleSoft MCP Support and Anypoint Connectors to transform existing applications, APIs, and systems into resources that AI agents can use. For developers, MuleSoft offers options ranging from natural language building with MuleSoft Vibes to pro-code development with Anypoint Code Builder. MuleSoft is designed for enterprises that want to scale agentic AI securely while maintaining governance, integration, observability, and operational consistency.

Protect essential organizational data and enhance employee efficiency with OneLogin, a reliable identity and access management (IAM) platform tailored for contemporary businesses. This solution is crafted to bolster security within enterprises while streamlining login processes, making it an ideal choice for organizations aiming to implement security measures effortlessly. OneLogin boasts a variety of highly-rated functionalities, including single sign-on (SSO), a centralized directory, user provisioning, adaptive authentication, mobile identity management, compliance reporting, and additional features. By leveraging these tools, companies can ensure both security and ease of access for their users. As organizations continue to navigate the complexities of digital security, OneLogin stands out as a comprehensive solution to meet these evolving needs.

ABACUS is used by companies worldwide to manage Enterprise Architecture, IT and Business Strategy and Digital Transformation. ABACUS users deliver insights and value quickly:  Import data in minutes from SharePoint, Excel, Visio, Google Sheets, ServiceNow and CMDBs, and using ABACUS’ REST API Choose from industry standards, framework and metamodels. Configure a metamodel specific to your enterprise Data owners across your organization can collaborate with editable cloud-based data lists, diagrams and dashboards. Automate cost roll-ups, business fit, technical fit and security scores. Set up calculations and metrics design for your enterprise. Compare future state architecture options for effective scenario analysis Report with rich visuals including interactive Gantt charts, capability maps, heat maps, treemaps, Graph View, charts and dashboards  ABACUS is used to deliver Enterprise Architecture strategy, Application Portfolio Management, Business Process Management, Solution Architecture, Information and Data Architecture, Cybersecurity, Cloud Migration, Technical Debt Management, Governance & Compliance, IT Service Management.  ABACUS is available either on-premise or as a browser-based SaaS tool.