Business Software for ServiceNow

CycloneDX is an efficient standard for Software Bill of Materials (SBOM) that is specifically crafted for application security and the analysis of supply chain components. The governance and ongoing development of this specification are overseen by the CycloneDX Core working group, which has its roots in the OWASP community. A thorough and precise catalog of both first-party and third-party components is crucial for identifying potential risks. Ideally, BOMs should encompass all direct and transitive components, as well as the interdependencies that exist among them. By implementing CycloneDX, organizations can swiftly fulfill essential requirements and progressively evolve to incorporate more advanced applications in the future. Furthermore, CycloneDX meets all SBOM criteria set forth in the OWASP Software Component Verification Standard (SCVS), ensuring comprehensive compliance and security management. This capability makes it an invaluable tool for organizations aiming to enhance their software supply chain integrity.

HCL iAutomate belongs to the Infrastructure Automation and Orchestration ecosystem of HCLSoftware AI & Intelligent Operations. It is an Intelligent Runbook Automation that combines Artificial Intelligence and Automation to simplify and automate the enterprise IT operation lifecycle. It uses Machine Learning (ML), Natural Language Processing (NLP), and other technologies to understand issues, recommend corrective action, and initiate automated resolution. This allows for zero-touch automation. It provides robust end to end incident remediation and task automaton across the infrastructure landscape and applications by leveraging over 3400 configurable and reusable Runbooks.

Zynap is a cloud-based platform tailored for cybersecurity operations, catering to both enterprise security teams and managed security service providers. It integrates various functionalities such as threat intelligence, exposure and credential analysis, malware sandboxing, along with AI-assisted operations within an automated framework. Security experts can leverage a visual low-code workflow canvas alongside AI agents to delve into threats, link intelligence to assets and identities, prioritize risks, and facilitate coordinated actions utilizing existing security solutions. Practical applications encompass threat enrichment, incident management, validation of vulnerabilities and credentials, malware examination, and remediation processes. Additionally, Zynap is engineered to seamlessly integrate with an organization’s current security infrastructure, including SIEM, endpoint protection, identity management, ticketing systems, and threat intelligence tools, thereby supporting internal Security Operations Center (SOC) teams, corporate cyber defense units, and Managed Security Service Providers (MSSPs). Ultimately, this comprehensive platform enhances the overall effectiveness of cybersecurity measures in organizations.

Connect the dots: Discover new opportunities, gain a deep understanding of customers, markets, partners, and customers, spot trends, and support your sales team with the best actions. These insights are delivered in real-time and automatically by Squirro in pre-trained enterprise-ready applications.

Software testing must be centrally managed and visible from conception to production in order to make software releases more secure and faster. Tricentis qTest enables teams to collaborate and ship faster, with less risk, by unifying, managing, and scaling testing across the enterprise. Robust testing includes a variety of testing tools, teams, test types, and testing methods. Tricentis qTest combines them all so that teams can release more confidently and reduce risk. It also helps identify opportunities to move faster - collectively. Automate more testing, increase the release velocity, and bring together teams throughout the software development process. Native DevOps integrations such as Jira, Jenkins and GitHub keep QA and development in sync. With a full audit trail, trace defects and tests back to development and requirements. Align teams with cross-project reporting.

HCL iObserve forms part of the Intelligent Full Stack Observability solution under HCLSoftware AI & Intelligent Operations framework. It is a full-stack, integrated and comprehensive observability solution that monitors & observes the complex IT ecosystem in hybrid cloud, helping customers accelerate their digital transformation. The solution is suitable for all organizations and industries. It has intelligence built in to help customers optimize their performance, reduce remediation times, and ensure availability across on-premises and multi-cloud environments.

HCL MyXalytics FinOps is a part HCLSoftware AI & Intelligent Operation framework's Intelligent Full Stack Observability. It is an Al-driven Cloud FinOps Insights and Visibility product that delivers intelligent insight to help you visualize, manage and optimize your multicloud spending, improve governance and strengthen your multicloud security posture. MyXalytics FinOps allows you to customize your visibility and configure policies for effective governance. This will help application and business owners prevent cost overruns and compliance issues, as well as security vulnerabilities. It also offers task allocation and tracking tools to assign identified issues to the concerned teams and track their entire lifecycle.

Wizr.ai, a pioneer of AI-powered customer support solutions, transforms customer support through intelligent automation. Wizr.ai was founded in 2023 by Sirish Ksaraju, CEO, and Rajesh Pdinjaremadam, COO. Wizr.ai provides cutting-edge AI tools to enhance customer satisfaction, efficiency, and experience. Our core products are CX Control Room which uses customer sentiment analysis to provide proactive insights and CX Agent Assist which provides real-time assistance for agents. CX Auto Solve automates routine questions, handling up to 45% of common issues, to boost productivity. AI Studio allows businesses to create custom AI workflows tailored for their needs. Wizr.ai streamlines ticket management through automated ticket tagging, which allows for faster categorization & priority by content analysis. Our solutions are a generative AI platform for customer support that drives seamless automation, predictive insight, and stronger customer retention. This positions businesses for long-term growth!

Atlas CORE is a digital commerce solution hosted in the cloud, tailored specifically for providers in the broadband sector. It facilitates the creation of branded online storefronts and optimizes sales experiences across various channels, including eCommerce, field sales, inbound customer service, and retail or kiosk setups. Service providers can efficiently handle functions such as serviceability checks, address verification, package and offer management, product listings, checkout processes, order tracking, lead generation, preorder management, scheduling installations, and following up on abandoned carts. The platform offers customizable rules that enhance user experiences based on factors like location, market conditions, network technology, and specific campaigns. Additionally, it provides analytical tools that monitor shopper behavior, evaluate sales funnels, measure conversion rates, track recurring revenue, and assess channel effectiveness through comprehensive dashboards, data exports, multivariate testing, industry benchmarks, and predictive analytics. Moreover, Atlas CORE integrates seamlessly with various billing and operational systems, payment processing gateways, GIS solutions, marketing applications, analytic services, and workforce management tools, ensuring a cohesive approach to customer acquisition and back-office operations. This integration helps broadband providers streamline their processes and improve overall efficiency in delivering services to their customers.

Process Analytics Factory (PAF) has made it our mission revolutionize and democratize Process Mining. Our passion for innovation and our Process Mining Software PAFnow are the direct results of our intense research. We want our customers to be process experts and users of Process Mining. We are focused on making data-intensive work easier, more humane, and more up-to-date.