Business Software for ServiceNow

Stuut serves as an AI colleague that efficiently automates cash collection, managing the entire accounts receivable and order-to-cash process seamlessly, from initial outreach to final payment. Rather than burdening finance teams with additional dashboards or extra clicks, Stuut's AI agents take full ownership of workflows involving collections, payments, cash application, deductions, and credit. By proactively engaging with customers before invoices reach their due dates, Stuut identifies the appropriate billing contacts and communicates through various channels, including email, SMS, and voice. It also effectively processes incoming payments, accurately matching them to corresponding invoices while maintaining precise financial records by minimizing manual reconciliation tasks. Stuut retains every interaction and adapts to each customer's payment habits and communication styles, ensuring that information is consistently shared throughout collections, payments, cash application, and deductions, which leads to increasingly personalized interactions over time. Additionally, the system enhances efficiency and reduces the likelihood of errors as it learns and evolves with each customer engagement.

Firstwork delivers advanced AI solutions for workforce operations, utilizing enterprise-grade AI agents that enhance candidate fill rates, decrease drop-offs, and facilitate a seamless transition from offer acceptance to the first work shift. Designed specifically for those who shape our world, Firstwork streamlines the various operational tasks that often hinder hiring, onboarding, compliance, and workforce management. The Document Verification agent efficiently authenticates IDs, permits, and other necessary documents in real time, promptly flagging any errors, poor image quality, or missing information to expedite the onboarding process. Additionally, the Browser Automation feature takes care of web-based tasks across multiple external platforms and systems, ensuring checks and updates are completed concurrently with comprehensive audit trails. Furthermore, the Workflow Engine transforms standard operating procedures into automated, flexible workflows powered by AI, empowering teams to create intricate, multi-step processes that operate seamlessly from start to finish without the need for manual oversight, ultimately enhancing overall efficiency. This innovative approach not only improves productivity but also supports a more agile workforce management strategy.

GetCybr is an advanced AI-driven virtual Chief Information Security Officer (vCISO) and Governance, Risk, and Compliance (GRC) platform tailored for Managed Service Providers (MSPs) and security consulting firms that offer extensive cybersecurity solutions. It equips service providers with the necessary infrastructure to establish a vCISO practice that is scalable, consistent, and of high quality, eliminating the need for outdated spreadsheets, disparate tools, compliance checklists, and piecemeal board reports. The platform encompasses the entire service delivery lifecycle, starting from the initial assessment of clients to ongoing compliance management, remediation efforts, detailed reporting, and effective communication with executives. Utilizing its AI capabilities, GetCybr effectively identifies and maps risks, compliance deficiencies, and the overall security maturity of each client, producing a prioritized action plan ready for presentation from the outset. By automating gap analysis, control mapping, compliance scoring, and remediation strategy development, GetCybr significantly reduces the time spent on manual assessment processes, while also supporting a variety of regulatory frameworks including SOC 2, ISO 27001, NIST CSF, HIPAA, CMMC, NIS2, and DORA. With this innovative approach, service providers can focus more on strategic initiatives rather than administrative tasks, enhancing their overall service delivery.

CloudApper iPaaS serves as an enterprise systems integration platform that harmonizes data and workflows across your software ecosystem. Engineered to eradicate manual inputs and data silos, this no-code solution empowers businesses to link critical systems without the burden of complex development. Core Capabilities: No-Code Setup: Create resilient system connections immediately through an intuitive, user-friendly interface. Bi-Directional Sync: Maintain absolute, real-time data alignment across all disparate enterprise platforms. API Management: Protect, oversee, and track endpoints to guarantee compliant, audit-ready information streams. AI Automation: Streamline intricate processes while utilizing intelligent digital agents to drive efficiency. Fully Managed Service: Benefit from professional, white-glove deployment along with continuous oversight and maintenance. CloudApper iPaaS converts isolated records into cohesive operational intelligence.

Avante brings AI to the ongoing work of running an employee benefits program. HR and benefits teams use it to work through plan changes, create communications, analyze program performance, and give employees personalized support. The platform combines two AI agents. Ava supports the benefits team, helping turn program documents and data into updated FAQs, employee communications, leadership reports, and analysis of costs, utilization, and vendor performance. Carly supports employees with 24/7 guidance on coverage, plan comparisons, and benefits relevant to their circumstances. Both agents work from the employer's plans, programs, and eligibility rules. When new plan information is added, Ava helps identify gaps and conflicting documents and prepare updated materials for review. That shared program context also informs Carly's employee guidance. Company strategy and priorities guide the agents' work. Source citations, ongoing evaluations, guardrails, and escalation to human support provide controls around responses and outputs. Avante works alongside existing benefits systems, with access through Slack, Microsoft Teams, and email. It serves enterprises and the brokers and consultants who support them.

ciopulse stands out as the sole customer feedback platform rooted in Net Promoter principles, tailored specifically for IT service management. Unlike conventional satisfaction surveys that typically yield default ratings and meager response rates of around 5 percent, ciopulse employs NPS micro-surveys that activate immediately upon ticket resolution. The platform seamlessly integrates with popular tools such as ServiceNow, Zendesk, Jira Service Management, BMC Remedy, and Freshservice. With its ready-to-use features, ciopulse offers NPS trend dashboards categorized by teams and agents, as well as productivity impact metrics reflected in lost minutes, along with benchmark analyses that compare internal IT services against managed service providers. Additionally, PulseAI intelligently extracts themes from open-text feedback, enhancing the understanding of customer sentiments. Recognized as a ServiceNow Select Partner, ciopulse boasts a certified Store app that guarantees a streamlined installation process, automatic updates, and ensures data remains within the customer’s ServiceNow environment. This unique alignment with ServiceNow not only enhances user experience but also adds a layer of reliability for organizations seeking effective feedback solutions.

Intella serves as a comprehensive digital transformation platform for HR departments, leveraging ServiceNow to enhance service speed and efficiency, optimize workforce management, and streamline the employee experience from onboarding to retirement. Many organizations face challenges with disparate HCM tools, fragmented employee lifecycle processes, and cumbersome integrations that complicate and inflate the costs of HR service delivery. Intella effectively connects ServiceNow HRSD with isolated HCM systems by consolidating functions such as staffing, recruitment, talent management, learning and development, identity and access management, payroll assistance, and workforce planning into a unified platform. This integration enables HR teams to work more effectively, diminish workloads and expenses, automate various workflows, eradicate unnecessary manual tasks, and provide employees with a cohesive experience throughout their entire career journey. By utilizing Intella, organizations can create a more agile and responsive HR environment that adapts to changing workforce needs.

NPSM serves as a comprehensive digital transformation platform tailored for nonprofit organizations, leveraging the capabilities of ServiceNow and enhanced by Agentic AI. This platform consolidates all necessary applications into a single, cohesive suite, effectively eliminating the chaos of fragmented applications and isolated data by fostering intelligent and interconnected workflows. With over ten purpose-built applications available within this AI-compatible suite, NPSM assists nonprofits in various areas such as fundraising, donor management, grants, volunteer coordination, financial oversight, impact tracking, case management, facility management, travel and expense handling, and identity and access management. Designed to empower nonprofits to operate more efficiently and effectively, it ensures that organizations remain focused on their mission through a powerful, unified suite that matches their hard work. Additionally, the Multi-Purpose Case Management feature streamlines case intake and service delivery, allowing for customizable workflows that cater to diverse social programs and the varying needs of beneficiaries. Meanwhile, the Volunteer Management component facilitates the recruitment, onboarding, scheduling, and retention of volunteers, employing AI-driven tools to enhance matching and engagement efforts, ultimately strengthening the organization's community involvement. Thus, NPSM not only simplifies operations but also amplifies the impact nonprofits can make in their communities.

Girikon AI stands out as a premier provider of sophisticated Agentic AI solutions aimed at revolutionizing customer interaction and enhancing business processes. Our all-in-one Unified AI Agent Platform empowers organizations to streamline communication and automate workflows across various channels, including voice, SMS, WhatsApp, email, web chat, and more—all from a single intelligent interface. Designed specifically for contemporary enterprises, Girikon AI seamlessly integrates with top-tier CRM and business systems such as Salesforce, HubSpot, Microsoft Dynamics, and ServiceNow. This integration allows companies to provide personalized, round-the-clock customer support while simultaneously minimizing operational expenses. Utilizing cutting-edge natural language processing, workflow automation, and real-time integrations, our AI agents efficiently manage customer service inquiries, facilitate sales, schedule appointments, qualify leads, and optimize internal business operations with remarkable speed and precision. This comprehensive approach not only enhances customer satisfaction but also drives overall business efficiency.

Flexagon offers a comprehensive solution for DevOps and configuration management tailored to enterprise applications, providing a unified platform to streamline technical deployments, oversee configuration migrations, and ensure an extensive audit trail across all environments. By transforming the way organizations handle various changes—including code deployments, configuration updates, compliance, metadata, and data management—Flexagon consolidates these processes within a single, governed platform. This innovative approach enables teams to significantly reduce manual tasks, decrease the likelihood of errors, and speed up delivery times while meeting compliance standards through integrated approval mechanisms and security features. Additionally, it facilitates the integration of existing tools like Jira, ServiceNow, and test automation systems into one cohesive pipeline. Flexagon's release packaging workflow empowers users to efficiently discover and organize files, customize package content, manage the addition and removal of files, and sequence them appropriately, while also allowing for the building and deployment of packages alongside managing work items, dependencies, and subcomponents. Ultimately, Flexagon not only simplifies the management of enterprise applications but also enhances overall operational efficiency and governance.

Tribal is an innovative AI platform designed for enterprises, enabling business and IT teams to seamlessly create, implement, and sustain AI agents and applications within their existing systems. By establishing connections to systems of record, it effectively maps the surrounding metadata landscape to create a dynamic metadata fabric, allowing agents to comprehend objects, permissions, dependencies, business logic, and the current architecture before initiating any modifications. Its zero-copy security model ensures that data remains within the organization's secure environment, while built-in approval workflows, audit trails, impact assessments, testing, and deployment simulations offer essential safeguards throughout the application lifecycle. Moreover, specialized agents facilitate various processes such as administration, requirements analysis, development, security reviews, testing, and deployment, empowering teams to alter metadata, produce context-aware code, evaluate risks, and confirm changes prior to going live. This comprehensive approach not only streamlines workflows but also enhances collaboration across departments, ultimately driving efficiency and innovation within the organization.

Edra serves as an AI-driven automation platform that comprehensively understands a business's actual operations, transforming existing operational data into actionable insights that AI agents can utilize. Rather than depending on teams to document processes through interviews and workshops, Edra analyzes tickets, logs, and messages to reverse-engineer workflows, compiling them into a structured library of executable knowledge. This effortless discovery process grants teams a clear view of their work practices across current systems. Subsequently, Edra translates that knowledge into easily understandable playbooks that outline the automation rules, enabling users to review, modify, and take ownership of the instructions prior to deploying AI agents within their familiar platforms. The platform is explicitly designed to prevent opaque automation, ensuring that the knowledge and guidelines that drive the agents remain transparent and manageable for users. Through this approach, Edra empowers organizations to streamline their operations while retaining control over the automation process.

Andera is an innovative audit platform powered by AI, designed to streamline the testing of controls and minimize the manual labor associated with financial and compliance audits. Auditors have the capability to upload evidence in almost any format, receiving workpapers that are ready for audit in the familiar formats utilized by their teams, while the platform manages control testing, evidence collection, exception handling, documentation, and analysis of the data provided by the organization. It can analyze entire populations, reconcile source information, detect anomalies, document findings, and maintain comprehensive audit records that detail each test's execution. Andera excels at processing disorganized, dynamic data types, including spreadsheets, PDFs, screenshots, emails, ERP exports, access tables, approval logs, policies, and previous audit documents, all without necessitating the restructuring of evidence beforehand. In contrast to traditional, inflexible robotic process automation (RPA) workflows, Andera is adaptable to changes in controls or evidence formats and does not demand a dedicated engineering team to sustain its automations. This flexibility allows auditors to focus on their core tasks rather than getting bogged down by technical challenges.

Senttr is a digital workforce solution designed to streamline and automate tedious manual operational tasks, encompassing everything from initial lead generation to the management of cash collection invoices, particularly for operational teams in sectors such as construction, manufacturing, and services. Users in business roles can quickly implement these automations in just minutes and without needing assistance from IT or any specialized technical knowledge, all while maintaining human supervision throughout the workflow. This flexibility allows organizations to enhance efficiency and free-up valuable team members to focus on what really matters for the business.

Harmony is a cutting-edge platform designed for IT service management (ITSM) and enterprise service management, leveraging AI agents to handle requests related to IT and HR directly within popular employee communication tools like Slack, Teams, and Zoom. By transforming tickets, workflows, knowledge bases, and service catalogs into a seamless service experience, Harmony employs AI agents that not only comprehend requests but also gather the necessary context to autonomously resolve routine issues, often without human intervention. The AI Service Desk Agent efficiently manages common inquiries through natural language understanding coupled with intelligent automation, while proactive agents monitor real-time signals to tackle potential problems before they impact users. Additionally, Harmony's system continuously evolves by learning from tickets, user interactions, and organizational context, which helps in creating a dynamic and current knowledge repository. Furthermore, it ensures a real-time record of assets and software throughout the organization, enhancing overall operational efficiency and service delivery. This innovative approach allows teams to focus on more complex tasks, improving productivity across the board.

Covasant SERAA serves as the Agentic Enterprise Intelligence Platform developed by Covasant Technologies, designed to assist large organizations in analyzing their existing data while managing accountable AI agents. With this platform, leadership can monitor each agent's actions and understand the rationale and costs behind them. The platform operates as a cohesive loop, where SERAA Pulze detects information that may not have been previously captured by your systems. Meanwhile, SERAA Axon assesses this information against your existing data, and SERAA Synapse retains knowledge of successful strategies, while SERAA Cortex deploys actions through regulated agents. A unified governance framework oversees all four components, although each element can function independently. Additionally, users have the option to deploy the system in either Covasant-managed cloud environments or in dedicated sovereign virtual private cloud setups. This flexibility ensures that organizations can tailor their deployment to meet specific operational needs.

Haltless serves as a predictive maintenance platform designed for manufacturers, plant operators, and maintenance teams in industrial settings. A streamlined Linux edge agent gathers telemetry data close to machinery, temporarily storing readings before transmitting them to the cloud-based service. The platform employs deterministic anomaly detection methods and a well-defined health-scoring algorithm to monitor the condition of machines and issue alerts accordingly. Users are able to access information regarding equipment status, alerts, work orders, downtime, and overall equipment effectiveness (OEE) via a web browser or through a REST API. Maintenance capabilities encompass assigning tasks, tracking inventory, and logging digitally signed completion records. Furthermore, Haltless integrates with major ERP systems including SAP, Microsoft Dynamics 365, and Oracle, while also facilitating alert notifications through platforms like Slack and PagerDuty. Currently, the platform is undergoing active development with the vendor announcing an anticipated public launch in the first quarter of 2027, highlighting their commitment to enhancing industrial maintenance solutions. This innovative approach aims to transform the way maintenance teams manage their operations and respond to equipment issues.

Zerostand is a self-managed privileged access management solution designed for security and IT teams overseeing access to various resources such as servers, databases, web consoles, and workload identities. It provides temporary, policy-compliant access for users and services, incorporating approval workflows, configurable access periods, ticket validation, and multi-factor authentication. The platform effectively facilitates SSH, RDP, database, and web sessions, while also offering a secure vault for managing accounts that still rely on passwords, complete with scheduled updates and verification processes. Integration with workload identities allows services to authenticate via Kubernetes, AWS, Azure, Google Cloud, or OIDC. Administrators have the ability to discover user accounts, conduct recertification initiatives, and generate audit evidence reports. Zerostand operates within containers on customer-controlled infrastructure, whether on-site or in the cloud, enabling flexibility for users. Individuals authenticate using supported OIDC identity providers, with the specific features available depending on the target system, ensuring a tailored access experience. This comprehensive approach to access management not only enhances security but also streamlines the management process for IT teams.

Software asset management, cloud management, and SaaS management are all combined in one platform. This allows you to optimize all your technology from one platform that seamlessly integrates into your enterprise ecosystem. You can clearly see, understand, and manage all aspects of your technology landscape, on-prem or in the cloud. Deep insights into usage, spend, and vulnerabilities will help you maximize the value of your technology investments. Get the automation and perspective you need to anticipate the changing needs of your business and align with them. You will save money in weeks and not months with quick implementation and intuitive design. Reduce data silos and see all cloud, hybrid, and on-prem technologies together. Clean and augmented data are available, updated daily, and powered by the largest discovery catalogue in the world. Self-service and recommendations drive value, save time, and increase productivity.

HackerOne empowers the entire world to create a safer internet. HackerOne is the most trusted hacker-powered security platform in the world. It gives organizations access to the largest hackers community on the planet. HackerOne is equipped with the most comprehensive database of vulnerabilities trends and industry benchmarks. This community helps organizations mitigate cyber risk by finding, reporting, and safely reporting real-world security flaws for all industries and attack surfaces. U.S. Department of Defense customers include Dropbox, General Motors and GitHub. HackerOne was fifth on the Fast Company World's Top 100 Most Innovative Companies List for 2020. HackerOne is headquartered in San Francisco and has offices in London, New York City, France, Singapore, France, and more than 70 other locations around the world.

Crafting Customer Journeys Through Meaningful Conversations. Delivering compelling experiences that align with your customers' needs. Favored by developers and designed for enterprises. Vonage Communications APIs (previously known as Nexmo) empowers emerging startups and nimble organizations to elevate customer interactions and achieve significant business results at scale. With our user-friendly APIs, comprehensive global platform, and dedicated support, you can simplify communication complexities and drive innovation at a quicker pace. Rethink voice communication to transform how your customers engage with your brand. Each message can become a pivotal moment for both your customers and your organization. Advance security and privacy measures while providing smooth login experiences. Develop contemporary, high-quality voice applications hosted in the cloud. Effortlessly send and receive SMS messages in nearly every nation worldwide. Access real-time insights on any phone number across the globe. Initiate and receive calls using your current VoIP system, all from the cloud, ensuring flexibility and efficiency. This holistic approach not only enhances user engagement but also fosters long-term relationships with your audience.

CertCentral streamlines the entire certificate lifecycle by aggregating tasks related to issuing, installing, inspecting, remediating, and renewing certificates into a single interface. All stages of the process are accessible from one dashboard. By integrating ACME with CertCentral, you can automate the deployment across various client and server types in your preferred manner. This significantly reduces the time spent on monotonous manual tasks and minimizes the risk of having to address urgent issues. With DigiCert, the ACME protocol allows for the automated deployment of OV and EV certificates while offering the flexibility of custom validity periods. The advantages continue to accumulate over time. To activate ACME within CertCentral, just reach out to your sales representative. Previously, you faced two major obstacles with certificates: the approval process and renewal. Now, automating these functions and beyond is achievable with just a few clicks, putting you ahead in the game. You will also receive notifications regarding potential vulnerabilities and alerts about impending certificate expirations, because relying on guesswork is simply a gamble. This comprehensive approach ensures that you remain proactive in certificate management, enhancing your organization's overall security posture.

Facilitate self-service and personalized content at key points along the customer journey. Transform technical content that you already have into a great self-service experience. Customers need personalized, relevant, and easy-to find answers in your documentation portal, community or support site. Remote workers can benefit from real-time guidance that analyses each case and recommends relevant technical content. Enhance your product's value and customer experience by understanding where friction is occurring and how customers interact with your content. Zoomin seamlessly integrates with many of the most popular platforms and tools, providing a scalable solution that provides your customers with the answers they need, without requiring you to change your workflow.

Deep Identity allows you to protect your company with a full range of Deep Identity integration products and data governance products. Lightweight, flexible, and open architecture. Trusted Identity Audit & Compliance Manager is the industry's best solution. It provides a layered approach to identity governance and administration. Trusted identity manager (Trusted IM), the industry's lightest solution, provides a "layered approach" to identity administration. Privilege Management Manager (Trusted PIM), is the most practical and non-intrusive solution in the industry to address any privilege identity related problems in any organization. Data Governance Manager (TrustedDGM) offers complete automation for identity, data access governance, and lifecycle management. It integrates across modules and systems. Manage full-time contractors profile management, Access review and N Level approval workflow, Self Service and Bulk Provisioning etc

Hornbill Platform provides a means to streamline and digitize your organization's processes through a suite of seamlessly integrated and user-friendly applications tailored for enterprises. The adoption of digital technology greatly enhances the financial performance of businesses, propelling the trend of Digital Transformation—an essential focus for organizations today. With Hornbill's platform and solutions, you can effectively pursue this transformative goal. Each application is crafted to meet the specific needs of your business operations while operating on a cohesive technology framework that features a unified data model and complete integration. Business users can effortlessly automate workflows across various departments in a no-code setting, eliminating the need for costly consulting services or technical projects to begin unlocking value. Central to any digital transformation initiative is a versatile workflow automation feature, allowing complex business processes to be represented visually without requiring coding skills or specialized technical knowledge. This innovative approach empowers organizations to adapt quickly to changing market demands while optimizing their operational efficiency.