Best Digital Experience Monitoring Software in the Middle East

New Relic empowers businesses to enhance their digital interactions at every level by integrating their complete digital landscape—spanning applications, infrastructure, networks, and user pathways—through a comprehensive Digital Experience Monitoring (DEM) solution driven by AI, which is integral to our intelligent observability platform. Our sophisticated features provide immediate, actionable insights that allow teams to avert outages, address problems swiftly, and proactively enhance customer experiences. With our usage-based pricing model, you can expand DEM throughout your technology stack to enhance user satisfaction, speed up innovation, and increase revenue—much like more than 16,000 satisfied customers have done.

Site24x7 provides unified cloud monitoring to support IT operations and DevOps within small and large organizations. The solution monitors real users' experiences on websites and apps from both desktop and mobile devices. DevOps teams can monitor and troubleshoot applications and servers, as well as network infrastructure, including private clouds and public clouds, with in-depth monitoring capabilities. Monitoring the end-user experience is done from more 100 locations around the globe and via various wireless carriers.

Uptrends is all about cloud-based website performance that keeps track of performance, uptime, and functionality of your websites and APIs. The 24/7 monitoring service that proactively test your website and monitor multi-step transactions. Let’s face it—the Internet is a fragile thing. Stuff breaks or slows every now and then. Uptrends lets you know when it does and what exactly happened. Feel free to try Uptrends for 30 days with our free trial!

TeamViewer, a popular remote support and access software, allows users to remotely connect and control computers or devices from anywhere on the planet. It is widely used to troubleshoot technical issues, manage IT services, and provide customer support. The software supports secure file sharing, real time collaboration, and remote desktop accessibility across multiple platforms, including Windows MacOS Linux iOS and Android. TeamViewer has a number of security features, including end-to-end encrypted connections and two-factor authentication. This ensures a safe and reliable remote connection. Individuals, IT professionals and large organisations use it to boost productivity, provide remote support and manage devices efficiently.

Sematext Cloud provides all-in-one observability solutions for modern software-based businesses. It provides key insights into both front-end and back-end performance. Sematext includes infrastructure, synthetic monitoring, transaction tracking, log management, and real user & synthetic monitoring. Sematext provides full-stack visibility for businesses by quickly and easily exposing key performance issues through a single Cloud solution or On-Premise.

IT performance monitoring does not just focus on monitoring CPU, memory, and network resources. eG Enterprise makes the user experience the center of your IT management and monitoring strategy. eG Enterprise allows you to measure the digital experience of your users and get deep visibility into the performance of the entire application delivery chain -- from code to user experiences to data center to cloud -- all from a single pane. You can also correlate performance across domains to pinpoint the root cause of problems proactively. eG Enterprise's machine learning and analytics capabilities enable IT teams to make smart decisions about right-sizing and optimizing for future growth. The result is happier users, increased productivity, improved IT efficiency, and tangible business ROI. eG Enterprise can be installed on-premise or as a SaaS service. Get a free trial of eG Enterprise today.

The Dynatrace software intelligence platform revolutionizes the way organizations operate by offering a unique combination of observability, automation, and intelligence all within a single framework. Say goodbye to cumbersome toolkits and embrace a unified platform that enhances automation across your dynamic multicloud environments while facilitating collaboration among various teams. This platform fosters synergy between business, development, and operations through a comprehensive array of tailored use cases centralized in one location. It enables you to effectively manage and integrate even the most intricate multicloud scenarios, boasting seamless compatibility with all leading cloud platforms and technologies. Gain an expansive understanding of your environment that encompasses metrics, logs, and traces, complemented by a detailed topological model that includes distributed tracing, code-level insights, entity relationships, and user experience data—all presented in context. By integrating Dynatrace’s open API into your current ecosystem, you can streamline automation across all aspects, from development and deployment to cloud operations and business workflows, ultimately leading to increased efficiency and innovation. This cohesive approach not only simplifies management but also drives measurable improvements in performance and responsiveness across the board.

SolarWinds®, Pingdom®, is a SaaS-based web application performance monitoring solution that is powerful and affordable. It is a single product that provides comprehensive web app performance monitoring and user experience monitoring. It includes four main capabilities: 1. Monitoring the uptime of webpages and other critical components such as APIs. CDNs, DNS and networks, email, and many other things 2. Monitoring page speed and page rankings 3. Monitoring synthetic transactions from the simplest to most complex Transaktions 4. Real user monitoring (RUM) allows for a deeper understanding of users. The user's digital experience and web application availability and performance

Spend more time creating great software than fighting it. Raygun, a cloud-based platform, provides error, crash and performance monitoring for web and mobile apps. Raygun's powerful suite allows teams to have complete visibility into issues their users face, and can provide code-level details into the root causes. Raygun's products cover three main areas: APM, Crash Reporting and Real User Monitoring. They are all fully integrated to each other to provide powerful insights unlike anything your team has ever experienced. Raygun allows you to see how your users actually use your software. You can quickly detect, diagnose, and fix performance issues faster.

Netreo is the best full-stack IT infrastructure management and observation platform. Netreo is a single source for truth for proactive performance monitoring and availability monitoring of large enterprise networks, infrastructure, and applications. Our solution is used by: IT executives should have full visibility of the business service, right down to the infrastructure and network that supports them. IT Engineering departments are used as a decision support system to plan and architect modern solutions. IT Operations teams can have real-time visibility into what is going wrong in their environment, which bottlenecks exist, and who it is affecting. All of these insights are available for systems and vendor mix in large heterogeneous environments that are constantly changing. We have a growing list of vendors that we support (over 350 integrations), including network vendors, storage, virtualization, and servers.

The Goliath Performance Monitor, equipped with advanced intelligence and automation, empowers IT professionals to predict, address, and document issues related to end-user experiences, no matter the location of IT workloads or users. It zeroes in on the three primary factors that typically trigger support tickets: initiating a logon, the logon procedure itself, and performance during sessions. This innovative technology aims to provide proactive alerts for potential end-user experience challenges before they arise, and if they do occur, it equips you with the necessary data for swift troubleshooting. Furthermore, it generates objective evidence through reports and historical metrics, ensuring there is tangible proof to substantiate corrective measures aimed at averting future complications. The Goliath Performance Monitor offers extensive and detailed visibility, enabling effective troubleshooting of VDI environments with the most thorough performance data at your disposal. Consequently, support teams and administrators can swiftly pinpoint the exact location of issues within the delivery infrastructure, thereby enhancing overall operational efficiency. This comprehensive approach not only resolves current challenges but also helps in fine-tuning systems for future stability.

You don't need to speak to the users in order to understand what they experienced (replays, behavior insights, etc.). End-2-end Transaction Insights (business, technology, etc). Poor user experience can be caused by issues with the interface design or technology. Germain UX identifies the root-cause and use cases of issues, down to user clicks and scenarios and technology (network requests, code, sql etc.). Ineffective business operations can be caused by a lack of training, poor organizational structure, and attrition. Germain UX identifies the main gaps and their root cause, in real-time, 24x7. Low conversion rates can be caused by a number of factors, including a crowded call center, a lack of expertise and difficulty finding information on a site. Germain UX can help identify actionable insights. A poor customer experience can be caused by a number of factors, including a product or service that is ineffective, lacked support, and difficult to find online material. Germain UX identifies these insights in real-time and 24x7.

Fortinet stands out as a prominent global entity in the realm of cybersecurity, recognized for its all-encompassing and cohesive strategy aimed at protecting digital infrastructures, devices, and applications. Established in the year 2000, the company offers an extensive array of products and services, which encompass firewalls, endpoint security, intrusion prevention systems, and secure access solutions. Central to its offerings is the Fortinet Security Fabric, a holistic platform that effectively melds various security tools to provide enhanced visibility, automation, and real-time intelligence regarding threats across the entire network. With a reputation for reliability among businesses, governmental bodies, and service providers across the globe, Fortinet places a strong emphasis on innovation, scalability, and performance, thereby ensuring a resilient defense against the ever-evolving landscape of cyber threats. Moreover, Fortinet’s commitment to facilitating digital transformation and maintaining business continuity further underscores its role as a pivotal player in the cybersecurity industry.

Enabling the world’s largest enterprises to oversee and safeguard their essential networks is our mission. Our innovative data model facilitates the rapid collection of new, on-the-spot data within mere seconds, empowering customers, partners, and Tanium to swiftly enhance functionalities on this adaptable platform. With our patented architecture, we can gather and disseminate data to millions of endpoints in a matter of seconds, all without the need for extensive infrastructure. This approach allows for informed decision-making directly at the data generation source: the endpoint itself. Our agent is designed to utilize minimal resources and bandwidth, easily fitting onto the firmware of even the smallest chips. You can broaden your capabilities without increasing Tanium’s operational footprint. We believe that the most effective way for our clients to grasp the full scope of our services is through a live demonstration of our platform in action. Orion Hindawi, the co-founder and CEO of Tanium, will lead you through an interactive keyboard tutorial to showcase the functionality of Tanium and the strength of the platform, enabling you to locate every IT asset you possess in real-time. This hands-on experience illustrates the practical benefits of our technology, ensuring that users can make the most of their IT management strategies.

SignageOS is the first unification platform for digital signage in the world. SignageOS allows CMS, system integrators and managed solution providers to integrate and deploy scalable networks of any digital signage. signage hardware. signageOS uses modern technologies in an API-first approach to provide standardized APIs for digital signage development. SignageOS' single codebase approach, and the knowledge base derived over years of experience with digital signage hardware platforms, ensures that companies can build future-proof digital signage networks. SignageOS is used by companies all over the globe to resolve compatibility issues with digital signage hardware and software. It allows them to remotely control each type of hardware through a single system.

Service Watch provides Digital Experience Monitoring (DEM), for apps, services, as well as the networks they depend on. IT can have complete visibility and increase employee productivity by combining passive and active monitoring in one holistic solution. You can troubleshoot network performance and detect outages.

Dash0 serves as a comprehensive observability platform rooted in OpenTelemetry, amalgamating metrics, logs, traces, and resources into a single, user-friendly interface that facilitates swift and context-aware monitoring while avoiding vendor lock-in. It consolidates metrics from Prometheus and OpenTelemetry, offering robust filtering options for high-cardinality attributes, alongside heatmap drilldowns and intricate trace visualizations to help identify errors and bottlenecks immediately. Users can take advantage of fully customizable dashboards powered by Perses, featuring code-based configuration and the ability to import from Grafana, in addition to smooth integration with pre-established alerts, checks, and PromQL queries. The platform's AI-driven tools, including Log AI for automated severity inference and pattern extraction, enhance telemetry data seamlessly, allowing users to benefit from sophisticated analytics without noticing the underlying AI processes. These artificial intelligence features facilitate log classification, grouping, inferred severity tagging, and efficient triage workflows using the SIFT framework, ultimately improving the overall monitoring experience. Additionally, Dash0 empowers teams to respond proactively to system issues, ensuring optimal performance and reliability across their applications.

Take advantage of a streamlined digital experience management solution that seamlessly integrates with Prisma SASE, which includes GlobalProtect, Prisma Access, and Prisma SD-WAN, to enhance user experiences without the hassle of installing extra software or hardware. In today's work environment, where employees may operate from the office, home, or a mix of both, IT teams must swiftly identify insights and address issues across the entire service delivery pathway to prevent any disruptions to business operations. Utilizing ADEM alongside SASE, you can easily access answers to any performance inquiries concerning any user with just a few clicks. This solution enables you to pinpoint critical incidents and identify root causes by leveraging comprehensive experience insights. With performance metrics that are correlated across all endpoints, networks, and applications, you gain complete visibility necessary for effective experience management. This holistic approach not only simplifies troubleshooting but also empowers IT teams to maintain optimal performance across diverse user scenarios.

Cisco ThousandEyes is an innovative platform for network intelligence that equips organizations with profound insights into digital interactions across various environments, including the internet, cloud, and enterprise networks. Utilizing sophisticated monitoring and analytics capabilities, ThousandEyes enables businesses to identify, troubleshoot, and rectify performance challenges that affect essential applications, websites, and services. Its extensive array of tools delivers valuable information regarding network performance, application delivery, and user engagement, allowing organizations to maintain uninterrupted connectivity and enhance user experiences. This platform is widely embraced by Fortune 500 companies and SaaS providers alike, establishing itself as a reliable solution for navigating the intricacies of contemporary hybrid and multi-cloud landscapes. Additionally, ThousandEyes empowers IT teams by equipping them with the tools needed to proactively manage, optimize, and refine their digital infrastructures for improved operational efficiency.

Establish metrics and implement alerts for operational tasks while identifying and prioritizing the underlying causes for development issues. Complete the feedback loop within the DevOps framework. Set up your application to transmit traces seamlessly via Plumbr Agents. Capture comprehensive traces that encompass user interactions across the various microservices on the back end. Enjoy a hassle-free experience with no code modifications or sampling required! Plumbr APM leverages tracing to deliver valuable insights into application performance. With extensive expertise in Application Performance Management (APM) technology, including Java profiling, bytecode instrumentation (BCI), database monitoring, and real user monitoring, Plumbr empowers businesses. By utilizing tools like Java Profiling and BCI, organizations gain essential visibility into traditional Java and .NET enterprise applications, ensuring they can optimize performance effectively. Additionally, leveraging these insights enables proactive measures, leading to improved user satisfaction and operational efficiency.

appNeura’s offerings deliver real-time actionable insights regarding the quality of service for applications to businesses. This functionality enables Developers, IT/Ops Managers, and Product Owners to swiftly implement corrective measures aimed at enhancing application performance and scalability. In its report on Innovation Insight for Digital Experience Monitoring, Gartner highlighted the importance of investing in ‘DEM’ to avoid becoming obsolete, as IT leaders who neglect this area may find their skills and tools inadequate in the face of increasing operational complexity and the heightened need for proactive, personalized, and adaptive services. Furthermore, gaining improved visibility into both overburdened and underutilized staff promotes greater accountability and transparency among employees, while also allowing for the effective management of remote workers without compromising any private information. As enterprises navigate these challenges, adopting such insights becomes crucial for maintaining a competitive edge.

Witbe is a pioneer in the Quality of Experience industry. It offers an award-winning method to monitor the QoE delivered by any interactive service (telephony or video, web), on any device (PC/smartphone, STB), and through any network (fixed-mobile, OTT). Witbe was founded in 2000 and has grown to be a trusted partner for more than 300 clients in over 50 countries. Witbe Robots is trusted by Broadcasters, Operators, and Content Providers. Witbe is a publicly-traded company on Euronext Growth.

The Riverbed Aternity platform harnesses the power of AI-driven analytics and self-healing mechanisms to enhance both employee efficiency and customer satisfaction while enabling swift market entry with high-quality applications, reducing IT operational expenses, and managing the complexities of IT transformation. By providing AI-powered insights derived from authentic end-user experience data and precise telemetry across various endpoints, applications, infrastructure, and networks, Riverbed Aternity equips Digital Workplace teams with essential tools such as DXI for benchmarking, an Intelligent Service Desk, and AI-enhanced troubleshooting. These features facilitate ongoing service enhancement and proactive incident prevention throughout the organization. Explore how Aternity can empower enterprises to achieve comprehensive visibility across their environments, lower IT asset expenditures, promote sustainable IT practices, and elevate the satisfaction of both employees and customers, ultimately driving organizational success.

Ekara is a unique all-in-one application monitoring solution. Ekara is fully hybrid and can monitor all applications (web, mobile business, thick-clients, Citrix voice, etc.). Ekara can monitor any and all applications (web, mobile, business, thick-clients and Citrix), to improve their availability and performance in your environment (intranet or internet). Its unifying interface and compatibility to all types of technology make it a valuable tool for your business and digital team. Ekara is disruptive technology. It's a single product that combines all the features of real-user monitoring with synthetic monitoring. It covers all intranet and internet environments. All this in one product! Ekara is a powerful tool which can monitor all your applications from desktops or laptops, as well as from real smartphones (Android or iOS). It can monitor all existing applications, including web, business apps and Citrix.

Analyze, optimize and monitor the digital employee experience from VDI, applications, to physical endpoints. ControlUp Edge DX gives IT teams visibility and control over employees' endpoint devices. This allows them to collect any device metric that can be used to troubleshoot or remediate any digital experience issues. ControlUp Insights stores up to one year's worth of EUC environment data. This allows your team to see trends and provide a better digital experience for the future. ControlUp Scoutbees acts as an early warning system to detect problems with enterprise resources. It allows you to quickly identify problems and address them before they impact user productivity. You can also use it to power your work from anywhere.