Best Conversation Intelligence Software for Drift

CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation--resulting in a more personalized customer experience. Find out which marketing campaigns are generating leads or conversions and use that data for automated call flows and to power your contact centre. Our phone, text, online, and live chat tools allow you to unify communications across your organization. CallTrackingMetrics is trusted by more than 100,000 users worldwide to manage communications for their sales, marketing, and service teams. Call tracking features include reliable dynamic numbers insertion (DNI), for session-level attribution, local and toll-free tracking numbers, and omnichannelattribution across calls, texts and form fills. Contact center features include a browser-based softphone and smart routing options.

Salesloft is a predictive revenue system designed to help sales organizations create pipeline, convert opportunities, and improve revenue execution. The platform brings together sales engagement, forecasting, conversation intelligence, deal management, pipeline inspection, and seller workflow tools. Its data and AI engine captures signals from account and buyer activity, separates meaningful indicators from background noise, and turns those signals into prioritized actions for revenue teams. Salesloft Rhythm helps sellers determine which prospects, accounts, and deals need attention and recommends next-best actions based on engagement and deal context. Cadence supports structured multichannel outreach, while Conversation Intelligence helps teams analyze sales calls and other buyer interactions. Deals and Inspect provide visibility into opportunity health, pipeline movement, and potential risks that could affect revenue outcomes. Clari Forecast supports sales forecasting and gives revenue leaders a structured view of expected performance. The platform can also trigger AI-assisted workflows for tasks such as forecast summaries, deal-risk analysis, meeting preparation, and follow-up. Salesloft is intended for sales representatives, managers, revenue operations teams, and executives that want a connected system for managing buyer engagement and revenue performance.

Kore.ai is a comprehensive enterprise AI platform focused on helping organizations implement agentic AI solutions across customer-facing and internal business operations. At the center of its ecosystem is Artemis, an AI-programmable platform that enables businesses to build, scale, orchestrate, and manage AI agents in production environments. The platform offers a range of enterprise modules that support intelligent search, workflow orchestration, AI agent development, governance, and administrative oversight. Businesses can deploy ready-made applications tailored for industries such as banking, healthcare, retail, recruiting, human resources, and information technology. Kore.ai also provides a marketplace containing pre-built AI agents, templates, and integrations that help accelerate implementation efforts. The platform supports both customer service and employee productivity initiatives, allowing organizations to automate repetitive tasks and improve access to information. Enterprise-grade security, compliance, and scalability features make it suitable for highly regulated industries and large organizations. Strategic integrations with Microsoft Azure, AWS, Microsoft Teams, Microsoft 365 Copilot, and other enterprise technologies extend the platform’s capabilities. Kore.ai helps companies transform operations through AI-driven automation, intelligent assistance, and scalable digital workforce solutions.