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Description
ICIboT can be used as a standalone product to manage guest engagement from beginning to end. The online guest service portals allow you to take new orders and manage guest inquiries. You can serve your guests in any area, such as the lobby and kiosks, by using real-time, multilingual, and multi-platform technology. You can satisfy your customers, increase customer loyalty, and increase your revenues with one product.
ICIboT increases hotel revenue and improves guest satisfaction. ICI promotes your hotel on guests' phones during the pre-stay, post-stay and post-stay periods. It also sells your services and acts as a new sales platform that allows guests to choose your hotel.
ICI's multi-platform support will help you increase your repeat guests and your revenue. We integrate with your PMS/CRM, ERP, and Analytics systems to ensure guest satisfaction. Please contact us to learn more about our new guest expertise program.
Description
xnPOS serves as a globally adaptable point of sale system tailored specifically to the unique needs of the hospitality sector. This comprehensive, cloud-based solution is centrally managed, ensuring that it delivers enterprise-level scalability, robust security, and high performance. By emphasizing self-service options for guests and enhancing mobility for hotel staff, xnPOS has the potential to transform hotel operations and boost profitability significantly. This innovative system is operational in approximately 50 countries, spanning regions such as North America, Europe, the Middle East, and Asia/Pacific. Features include digital menus and self-ordering capabilities for guests, along with the ability to scale from a single terminal to hundreds, making it versatile for various hotel sizes. It is also fully internationalized, supporting multiple languages to cater to a diverse clientele. The system is designed for high configurability, ensuring a smooth and engaging guest experience. By harnessing automated intelligence and guest profiling, xnPOS maximizes revenue opportunities while providing real-time analytics accessible from any location at any time. Additionally, it offers complete mobile support for enhanced operational efficiency and features a variety of supplementary options like kitchen display systems, kiosks, loyalty programs, and stock management. With an open integration policy, xnPOS boasts an extensive array of third-party integrations, making it a flexible choice for modern hotels. This level of adaptability enables hotels to tailor their services to meet the evolving demands of their guests.
API Access
Has API
Yes
API Access
Has API
No
Integrations
AWS Amplify
Yes
AWS Backup
Yes
Azure Application Gateway
Yes
Facebook Messenger
Yes
Google
Yes
OKKAMI
No
PayPal Checkout
Yes
Stripe Corporate Card
Yes
Telegram
Yes
WhatsApp
Yes
Integrations
AWS Amplify
No
AWS Backup
No
Azure Application Gateway
No
Facebook Messenger
No
Google
No
OKKAMI
Yes
PayPal Checkout
No
Stripe Corporate Card
No
Telegram
No
WhatsApp
No
Pricing Details
5usd/per room/month
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
icibot
Founded
2016
Country
Turkey
Website
icibot.com/en/
Vendor Details
Company Name
Xn protel Systems
Founded
2002
Country
Australia
Website
www.xnpos.net
Product Features
Customer Engagement
Analytics
Yes
Churn Management
Yes
Communication Management
Yes
Community Management
Yes
Content Syndication
Yes
Feedback Collection
Yes
Gamification
Yes
Live Chat
Yes
Video Content
Yes
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
Yes
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
Yes
Text Analysis
No
Trend Analysis
No
Customer Loyalty
CRM
Yes
Corporate Memberships
Yes
Customer Activity Tracking
Yes
Discount Management
Yes
Gift Card System
No
Loyalty Card System
Yes
Member Portal
Yes
Membership Management
Yes
No-Card Loyalty System
Yes
Referral Tracking
Yes
Rewards Management
Yes
Customer Satisfaction
360 Degree Feedback
Yes
Analytics
Yes
Call Reporting
No
Complaint Monitoring
Yes
Feedback Collection
Yes
Survey Management
Yes
Hotel Channel Management
Inventory Management
Yes
Kill Switch
Yes
Promotions Management
Yes
Rate Management
Yes
Reservations Management
Yes
Restriction Management
Yes
Product Features
Restaurant POS
Delivery Management
Yes
Gift Card Management
Yes
Inventory Management
Yes
Loyalty Program
Yes
Mobile Access
Yes
Online Ordering
No
Order Management
No
Reporting/Analytics
Yes
Separate Checks
Yes
Split Checks
Yes
Table Management
Yes
Tips Management
Yes
