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features
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support

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Description

amoCRM is a web-based customer relationship management platform aimed at assisting sales teams in capturing leads, nurturing customer relationships, and enhancing sales productivity. It streamlines the process by automatically incorporating customer inquiries from various sources such as emails, phone calls, website forms, social media, chats, and messaging applications into the sales pipeline, ensuring that no potential customer is overlooked. The user-friendly interface minimizes the need for extensive training, allowing for quicker daily operations through fewer clicks and actions. Its email integration feature seamlessly links incoming and outgoing communications with the corresponding customer profiles, ensuring that all interaction history and agreements are consolidated in one location. With telephony integrations, sales teams can efficiently make and receive calls directly within the CRM, while also maintaining a comprehensive record of call history and recordings. Additionally, a built-in messaging system fosters internal collaboration, sending notifications through both the web browser and mobile application. The mobile CRM functionality empowers teams to manage contacts, update deals, and operate effectively from any location where customers may be found, thus enhancing flexibility in their workflow. Overall, amoCRM equips sales teams with the tools necessary to optimize their processes and effectively engage with customers.

Description

We provide a single solution that combines sales, marketing, customer service, and sales teams with a focus to the customer experience. Our mission is to offer equal growth opportunities for all businesses and help them achieve greater output. Features * Growth Hacking allows you to leverage growth marketing and scale your company with it * Convert prospects into customers with SMS & Email Marketing * Never miss a lead with customizable Pop-ups and Forms * Drive leads to a successful conclusion with our Kanban-style boards within the Sales Pipeline * Manage all customer interactions through the Contact Management * Lead Scoring helps you identify qualified leads and improve sales effectiveness Team Inbox allows you to stay in touch with your customers and employees. Messenger enables you to connect with your customers continuously via omnichannel communication * Use Knowledge Base to educate your customers and employees

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Easyflow No 
Facebook No 
Facebook Messenger No 
Gmail No 
Integrately No 
KonnectzIT No 
Meliora Yes 
Sunshine Conversations No 
Targenix Yes 
Telegram No 
Twilio No 
Viber No 
WeChat No 
WhatsApp No 
X (Twitter) No 

Integrations

Easyflow Yes 
Facebook Yes 
Facebook Messenger Yes 
Gmail Yes 
Integrately Yes 
KonnectzIT Yes 
Meliora No 
Sunshine Conversations Yes 
Targenix No 
Telegram Yes 
Twilio Yes 
Viber Yes 
WeChat Yes 
WhatsApp Yes 
X (Twitter) Yes 

Pricing Details

$7.11 per month
Free Trial Yes 
Free Version Yes 

Pricing Details

$20/month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

QSOFT

Founded

2009

Country

Russia

Website

www.amocrm.ru/

Vendor Details

Company Name

erxes

Founded

2017

Country

United States

Website

erxes.io

Product Features

CRM

Calendar/Reminder System No 
Call Logging No 
Document Storage No 
Email Marketing No 
Internal Chat Integration No 
Lead Scoring No 
Marketing Automation Integration No 
Mobile Access No 
Quotes / Proposals No 
Segmentation No 
Social Media Integration No 
Task Management No 
Territory Management No 

Product Features

Contact Management

Activity Management Yes 
Appointment Management No 
Contact Database Yes 
Contact History Yes 
Contact Import/Export Yes 
Customer Pipeline Yes 
Email Marketing No 
Group Management No 
Interaction Tracking Yes 
Lead Management Yes 
Prospecting Tools No 
Sales Pipeline Management Yes 
Search / Filter No 
Segmentation Yes 
Shared Contacts No 
Social Media Integration No 

CRM

Calendar/Reminder System No 
Call Logging Yes 
Document Storage No 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring No 
Marketing Automation Integration No 
Mobile Access No 
Quotes / Proposals No 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management No 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics Yes 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Marketing Automation

A/B Testing No 
Analytics / ROI Tracking No 
Artificial Intelligence No 
Content / Blogging Platform No 
Customizable CTAs Yes 
Drip Campaigns No 
Dynamic Content No 
Landing Pages / Web Forms Yes 
Lead Scoring Yes 
Sales Intelligence No 
Search Marketing No 
Segmentation Yes 
Social Marketing No 
Website Visitor Tracking Yes 

Sales Intelligence

CRM Integration No 
Data Cleaning No 
Data Enrichment No 
Data Import/Export Yes 
Data Mining No 
Data Verification No 
Email Integration No 
Lead Scoring No 
List Building No 
Performance Management No 
Pipeline Management Yes 
Predictive Modeling/Analytics No 
Prospecting Tools No 
Reporting/Analytics Yes 
Sales Forecasting No 

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