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Description
Facilitate self-service and personalized content at key points along the customer journey. Transform technical content that you already have
into a great self-service experience. Customers need personalized, relevant, and easy-to find answers in your documentation portal, community or support site. Remote workers can benefit from real-time guidance that analyses each case and recommends relevant technical content. Enhance your product's value and customer experience by understanding where friction is occurring and how customers interact with your content. Zoomin seamlessly integrates with many of the most popular platforms and tools, providing a scalable solution that provides your customers with the answers they need, without requiring you to change your workflow.
Description
A virtual assistant serves as an engaging and lifelike chatbot that offers a distinctive, interactive, and personalized method for users to seek answers and support on your website around the clock. Customers can engage with the virtual assistant—also known as a VA, virtual agent, or chatbot—just as they would with a human representative. This chatbot not only comprehends the spoken words but also discerns the underlying intent, utilizing a range of AI technologies that encompass machine learning and reasoning. eGain’s chatbot delivers essential frontline support, allowing your customer service team to focus on more intricate issues. Acting as a helpful guide, the VA assists customers in navigating the website and directs them to the appropriate sections. In addition to providing quick answers to inquiries, it also aids in making informed shopping decisions. Furthermore, if necessary, the virtual assistant can effortlessly transition to agent-assisted channels like live chat, ensuring that users receive comprehensive support whenever they need it. This seamless integration enhances the overall customer experience by combining technology and human touch.
API Access
Has API
No
API Access
Has API
No
Integrations
Microsoft Dynamics 365
Yes
Salesforce
Yes
Adobe Analytics
Yes
Amazon Connect
No
Apple Business Chat
No
Avaya Experience Platform
No
GitHub
Yes
GitLab
Yes
Google Analytics
Yes
Google Business Messages
No
Integrations
Microsoft Dynamics 365
Yes
Salesforce
Yes
Adobe Analytics
No
Amazon Connect
Yes
Apple Business Chat
Yes
Avaya Experience Platform
Yes
GitHub
No
GitLab
No
Google Analytics
No
Google Business Messages
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Zoomin Software
Founded
2015
Country
United States
Website
www.zoominsoftware.com
Vendor Details
Company Name
eGain
Founded
1997
Country
United States
Website
www.egain.com/products/chatbot-virtual-assistant-software/
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
Yes
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
Yes
Software Documentation
Access Roles / User Permissions
Yes
Automatic Documentation Generation
Yes
Collaboration Tools
No
Docs Web Hosting
No
Feedback Capture
Yes
Markdown Support
No
Multiple Formats Support
Yes
Multiple Versions Support
Yes
Version Control
No
WYSIWIG Editor
Yes
Webhooks
Yes
reStructured Text Support
No
Product Features
Conversational AI
Code-free Development
No
Contextual Guidance
No
For Developers
No
Intent Recognition
No
Multi-Languages
No
Omni-Channel
No
On-Screen Chats
No
Pre-configured Bot
No
Reusable Components
No
Sentiment Analysis
No
Speech Recognition
No
Speech Synthesis
No
Virtual Assistant
No
