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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Zervicio.com provides a cloud-based platform designed for After Sales Service, allowing businesses to streamline their customer support operations. This innovative solution connects customers directly with service teams, ensuring that customers, agents, and service managers can communicate effortlessly from any location at any time. As a comprehensive after-sales service tool, Zervicio empowers users to efficiently oversee and monitor service requests and complaints. While providing excellent customer service can be costly and challenging due to the need to manage individual schedules and team dynamics, Zervicio transforms your aspirations into reality by offering tailored service experiences to your clientele. With the ability to make swift decisions regarding service tickets, service managers can promptly guide their field teams to address issues effectively. Furthermore, Zervicio boasts an advanced Knowledge Repository, enabling users to deploy, educate, and cultivate knowledge and expertise. The Service Cloud can be accessed conveniently from any remote location, enhancing flexibility and responsiveness in service management. Consequently, Zervicio not only simplifies the after-sales process but also enhances the overall customer experience.

Description

Facilitate self-service and personalized content at key points along the customer journey. Transform technical content that you already have into a great self-service experience. Customers need personalized, relevant, and easy-to find answers in your documentation portal, community or support site. Remote workers can benefit from real-time guidance that analyses each case and recommends relevant technical content. Enhance your product's value and customer experience by understanding where friction is occurring and how customers interact with your content. Zoomin seamlessly integrates with many of the most popular platforms and tools, providing a scalable solution that provides your customers with the answers they need, without requiring you to change your workflow.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Adobe Analytics No 
GitHub No 
GitLab No 
Google Analytics No 
Jira No 
Jive No 
MadCap IXIA CCMS No 
Microsoft Dynamics 365 No 
Oracle Cloud CX No 
Oracle Taleo No 
Paligo No 
Salesforce No 
Salesforce Agentforce Service No 
Salesforce Experience Cloud No 
ServiceNow No 
XDocs DITA CCMS No 
Zendesk No 

Integrations

Adobe Analytics Yes 
GitHub Yes 
GitLab Yes 
Google Analytics Yes 
Jira Yes 
Jive Yes 
MadCap IXIA CCMS Yes 
Microsoft Dynamics 365 Yes 
Oracle Cloud CX Yes 
Oracle Taleo Yes 
Paligo Yes 
Salesforce Yes 
Salesforce Agentforce Service Yes 
Salesforce Experience Cloud Yes 
ServiceNow Yes 
XDocs DITA CCMS Yes 
Zendesk Yes 

Pricing Details

$20.00/month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Manage Smart Solutions

Country

India

Website

www.zervicio.com

Vendor Details

Company Name

Zoomin Software

Founded

2015

Country

United States

Website

www.zoominsoftware.com

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management Yes 

Software Documentation

Access Roles / User Permissions Yes 
Automatic Documentation Generation Yes 
Collaboration Tools No 
Docs Web Hosting No 
Feedback Capture Yes 
Markdown Support No 
Multiple Formats Support Yes 
Multiple Versions Support Yes 
Version Control No 
WYSIWIG Editor Yes 
Webhooks Yes 
reStructured Text Support No 

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