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Description

Yext (NYSE: YEXT) offers a software platform that helps organizations deliver relevant, actionable answers everywhere their customers, employees, and partners look for information. Learn more at yext.com.

Description

Facilitate self-service and personalized content at key points along the customer journey. Transform technical content that you already have into a great self-service experience. Customers need personalized, relevant, and easy-to find answers in your documentation portal, community or support site. Remote workers can benefit from real-time guidance that analyses each case and recommends relevant technical content. Enhance your product's value and customer experience by understanding where friction is occurring and how customers interact with your content. Zoomin seamlessly integrates with many of the most popular platforms and tools, providing a scalable solution that provides your customers with the answers they need, without requiring you to change your workflow.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Zendesk Yes 
Gimbal by Infillion Yes 
GitLab No 
Greenhouse Yes 
Jira No 
MadCap IXIA CCMS No 
Magento Yes 
MetaLocator Yes 
Mosaic by MethodWorx Yes 
Oracle Cloud CX No 
Oracle Taleo No 
Paligo No 
Radar Yes 
Salesforce No 
Salesforce Agentforce Service No 
Salesforce Experience Cloud No 
Shopify Yes 
Tenant Yes 
Verve Yes 
Workers by Delos Yes 

Integrations

Zendesk Yes 
Gimbal by Infillion No 
GitLab Yes 
Greenhouse No 
Jira Yes 
MadCap IXIA CCMS Yes 
Magento No 
MetaLocator No 
Mosaic by MethodWorx No 
Oracle Cloud CX Yes 
Oracle Taleo Yes 
Paligo Yes 
Radar No 
Salesforce Yes 
Salesforce Agentforce Service Yes 
Salesforce Experience Cloud Yes 
Shopify No 
Tenant No 
Verve No 
Workers by Delos No 

Pricing Details

The cost of Yext varies depending on a number of factors such as package type, business size, entity count, and more. To create a solution that fits your business goals, please contact us or request a demo.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Yext

Founded

2006

Country

United States

Website

www.yext.com

Vendor Details

Company Name

Zoomin Software

Founded

2015

Country

United States

Website

www.zoominsoftware.com

Product Features

Brand Management

Approval Process Control Yes 
Artwork Management Yes 
Asset Management Yes 
Change Management Yes 
Fulfillment Distribution No 
Project Management No 

Enterprise Search

AI / Machine Learning Yes 
Faceted Search / Filtering Yes 
Full Text Search Yes 
Fuzzy Search Yes 
Indexing Yes 
Text Analytics Yes 
eDiscovery Yes 

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization Yes 
Collaboration Yes 
Content Management Yes 
Decision Tree No 
Discussion Boards Yes 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal Yes 

Landing Page

A/B Testing No 
Analytics Yes 
Drag & Drop Yes 
Form Creation No 
Real Time Editing Yes 
Responsive Yes 
SEO Management Yes 
Templates Yes 

Location Intelligence

Behavioral Analytics No 
Data Visualization Yes 
Demographic Data No 
Geocoding Yes 
Geofencing Yes 
Location Tracking Yes 
Predictive Analytics No 
Trade Area Analysis No 

Marketing Analytics

A/B Testing No 
Campaign Management Yes 
Channel Attribution Yes 
Customer Journey Mapping No 
Dashboard Yes 
Performance Metrics Yes 
Predictive Analytics No 
ROI Tracking Yes 
Social Media Metrics Yes 
Website Analytics Yes 

Reputation Management

Campaign Management Yes 
Gamification No 
Response Management Yes 
Review Generation Yes 
Review Monitoring Yes 
Sentiment Analysis Yes 
Social Media Metrics Yes 
Social Media Monitoring Yes 
White Label No 

Review Management

Campaign Management Yes 
Dashboard Yes 
Negative Feedback Management Yes 
Response Management Yes 
Review Monitoring Yes 
Review Notification Yes 
Review Request Yes 
Sentiment Analysis Yes 
Social Sharing Yes 
White Label No 

SEO

A/B Testing No 
Artificial Intelligence (AI) No 
Auditing No 
Competitor Analysis Yes 
Content Management Yes 
Dashboard Yes 
Google Analytics Integration Yes 
Keyword Research Tools No 
Keyword Tracking Yes 
Link Management No 
Localization Yes 
Mobile Search Tracking Yes 
Rank Tracking Yes 
Revenue Management No 
User Management Yes 

Store Locator

Analytics Yes 
Automatic Location Detection No 
Directions Yes 
Distance Calculation Yes 
Event Promotions Yes 
Mapping Yes 
Product Search Filtering Yes 
Promotions / Coupons Yes 
Search Yes 
White Label Yes 

Web Analytics

Campaign Management Yes 
Conversion Tracking Yes 
Form Analytics No 
Goal Tracking Yes 
Keyword Tracking Yes 
Multiple Site Management Yes 
Pageview Tracking Yes 
Referral Source Tracking Yes 
Site Search Tracking Yes 
Time on Site Tracking Yes 
User Interaction Tracking Yes 

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management Yes 

Software Documentation

Access Roles / User Permissions Yes 
Automatic Documentation Generation Yes 
Collaboration Tools No 
Docs Web Hosting No 
Feedback Capture Yes 
Markdown Support No 
Multiple Formats Support Yes 
Multiple Versions Support Yes 
Version Control No 
WYSIWIG Editor Yes 
Webhooks Yes 
reStructured Text Support No 

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