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Description
Cisco Webex Workforce Optimization offers a comprehensive suite of tools designed for managing team performance, thereby improving our Unified Contact Center Express and Webex Contact Center solutions. For supervisors to provide efficient, customer-centric service, they require access to essential data and tools that enable them to oversee team performance and foster outstanding customer interactions. By implementing scalable solutions for voice and screen call recording, along with quality evaluation methods, organizations can boost first call resolution rates and enhance overall team productivity. This solution alleviates the burden of scheduling from managers, allowing them to prioritize strategic enhancements and engage in real-time feedback processes. Additionally, by utilizing insights derived from speech and desktop action analysis, organizations can refine customer experiences while driving revenue growth. Importantly, Webex Workforce Optimization seamlessly integrates with Cisco Unified Contact Center Express and Webex Contact Center solutions, thereby enhancing the supervisor experience and contributing to the establishment of a world-class contact center. This integration ultimately paves the way for a more efficient operation where both customer satisfaction and team performance are prioritized.
Description
Bid farewell to cumbersome manual tasks, frustrating spreadsheets, and complex software systems. Welcome a sophisticated workforce management solution that simplifies your tasks, enhances your contact center, and brings joy to your customers. Instead of grappling with a WFM tool that increases your workload, consider one that turns planning into a seamless experience. Injixo offers an exceptionally intuitive and user-friendly WFM solution tailored for call centers. Its design prioritizes saving you time, reducing stress, and cutting costs, all while enabling you to achieve more with fewer resources. Rather than remaining in a queue for assistance, enjoy exceptional customer support that truly lives up to its name. Our dedicated support team, combined with intelligent self-service features, ensures you receive outstanding onboarding, training, and practical advice for your daily operations with injixo. By leveraging this powerful platform, you can transform an inefficient workforce management approach into a streamlined, automated process, optimizing your WFM from beginning to end. Embrace the future of workforce management and experience the difference it can make to your everyday workflow.
API Access
Has API
API Access
Has API
Integrations
Cirrus Contact Center
Cisco Unified Contact Center
Five9
Webex Contact Center
Integrations
Cirrus Contact Center
Cisco Unified Contact Center
Five9
Webex Contact Center
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$9 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cisco
Founded
1984
Country
United States
Website
www.webex.com/us/en/products/workforce-optimization.html
Vendor Details
Company Name
injixo
Founded
1995
Country
Germany
Website
www.injixo.com
Product Features
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning