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Average Ratings 3 Ratings

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support

Description

Voycell, a technology firm situated in Dubai, is dedicated to providing an advanced communication platform powered by AI, designed specifically for your team. It encompasses everything necessary to enhance connection, collaboration, and effective communication. Experience the features that have made Voycell a top choice for businesses globally. With Voycell, users can effortlessly make and receive calls through their browser, desktop, or mobile device thanks to a fully integrated calling solution. Additionally, it facilitates the launching of marketing and sales initiatives across various channels—including voice, SMS, email, and social media—all within one unified platform. Voycell also offers in-depth analytics that extend beyond basic call metrics, providing valuable insights into team performance. By employing an intelligent lead distribution system, it boosts conversion rates and optimizes team productivity by automatically assigning leads to agents. Furthermore, it ensures the success of every campaign through meticulous performance tracking, making it an indispensable tool for any organization aiming to improve its outreach and effectiveness.

Description

net2phone is an AI-powered business communication platform for companies serious about customer experience. Trusted by 500,000+ users and backed by 30+ years of experience, net2phone eliminates the friction of scattered channels and disconnected tools, so every conversation drives retention and growth. Communication breaks down when channels are scattered and tools do not talk to each other. net2phone solves this with a connected business VoIP and unified communications platform built for teams that cannot afford dropped context or slow resolutions. Unite, net2phone's unified communications solution, brings voice, messaging, video, and chat into a single place, with call and video recording, transcription, sentiment analysis on voice calls, automated action item tracking, and AI-generated follow-up emails. AI Agent handles inquiries and completes workflows on its own, answering questions, resolving support cases, scheduling, and managing returns across phone and chat, in 30+ languages, with seamless handoff to human agents when needed. Coach AI analyzes 100% of voice, video, and text interactions, giving managers full visibility into team performance with sentiment analysis, call summaries, and coaching recommendations by user or department. uContact, net2phone's omnichannel contact center, gives high-volume sales and support teams the automation, AI-driven routing, and real-time dashboards they need to deliver consistent customer experiences at scale. Every net2phone solution connects to the tools businesses already use, with a drag-and-drop workflow builder for automating processes without writing code, backed by enterprise-grade security and expert guidance at every step, from setup to integration to ongoing optimization.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

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Screenshots View All

Integrations

CloudNuro No 
Google Chrome No 
HubSpot CRM No 
HubSpot Customer Platform No 
Microsoft Teams No 
Salesforce No 
Slack No 
Zapier No 
Zoho CRM No 
uContact No 

Integrations

CloudNuro Yes 
Google Chrome Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Microsoft Teams Yes 
Salesforce Yes 
Slack Yes 
Zapier Yes 
Zoho CRM Yes 
uContact Yes 

Pricing Details

0
Free Trial Yes 
Free Version Yes 

Pricing Details

$17.99/month/user
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Voycell

Founded

2025

Country

United Arab Emirates

Website

voycell.com

Vendor Details

Company Name

net2phone

Founded

1990

Country

United States

Website

www.net2phone.com

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

Product Features

Auto Dialer

Call Center Management No 
Call Recording No 
Call Reporting No 
Call Scripting No 
Lead Management No 
Power Dialer No 
Predictive Dialer No 
Preview Dialer No 
Progressive Dialer No 
Surveys No 

Business Phone Systems

Call Logging Yes 
Call Monitoring Yes 
Call Recording Yes 
Call Routing Yes 
Employee Directory Yes 
IVR / Voice Recognition Yes 
Mobile Access Yes 
Virtual Call Center Yes 
Web Conferencing Yes 

Business VoIP

Call Parking Yes 
Call Recording Yes 
Contact Management No 
Encryption No 
IVR / Voice Recognition Yes 
Ring Groups Yes 
SIP Trunking Yes 
Unified Communications Yes 
Voice Quality Enhancement No 

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting No 
Campaign Management Yes 
Database Yes 
Escalation Management No 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

Cloud PBX

Call Recording Yes 
Call Routing Yes 
IVR / Voice Recognition Yes 
Ring Groups Yes 
SIP Trunking Yes 
Virtual Extensions Yes 
Web Conferencing Yes 

Online Fax

Alerts / Notifications No 
Cloud Storage No 
Electronic Signature No 
Fax via Email Yes 
HIPAA Compliant Yes 
Large File Support No 
Local Phone Numbers Yes 
Mobile Access No 
Toll Free Numbers Yes 

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