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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

VoiceSpin, an established player in outbound sales, utilizes 16 years of industry expertise to deliver an all-encompassing platform fused with AI and automation. This solution optimizes sales workflows, amplifies productivity, and enriches agent coaching. Seamless integration ensures a fluid operational environment. Key functionalities comprise AI-driven Dialer, Mass SMS, Coaching Suite, Global DIDs, Local Presence, CRM Fusion, Live Call Oversight, Performance Insights, and Speech Analysis. Initiating with VoiceSpin is straightforward; sales teams can arrange a demonstration for immediate productivity boosts and enhanced results.

Description

Wink AI serves as an innovative sales assistant designed for teams engaged in telephonic sales. This tool captures and transcribes conversations from both participants in real-time, accommodating 30 different languages tailored for phone audio and various regional dialects. It not only provides product recommendations based on ongoing discussions, prior transactions, and an up-to-date catalog but also ensures that these suggestions consider stock availability, dimensions, and pricing, complete with concise descriptions for agents to relay. When relevant items are unavailable, the suggestions remain hidden to avoid confusion. Additionally, agents can input product queries during calls without needing to place customers on hold, enhancing the overall experience. Following each interaction, Wink generates a comprehensive summary and evaluates it against the team's established quality standards. It intelligently pauses recording in sync with the phone system's pauses, safeguards sensitive information by redacting credit card numbers from transcripts, and supports seamless agent access through single sign-on. Operating within a browser alongside the dialer, Wink integrates effortlessly with Five9 and also features a Windows companion application that captures audio from other softphone platforms. Retail giants such as ShopLC and TJC have adopted Wink, utilizing it to empower their personal shopping services effectively. This integration not only streamlines the sales process but also significantly enhances customer engagement and satisfaction.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Asset Panda Yes 
ClickaTrader Yes 
EASY HR Yes 
FINOVATION Yes 
Five9 No 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
LXCRM Yes 
Microsoft Teams Yes 
Pipedrive Yes 
Popcorn Technology Yes 
Proftit CRM Yes 
Sirix Yes 
Skale CRM Yes 
Tradecloud One Yes 
Tradersoft Yes 
Zoho CRM Yes 
Zoiper Yes 
eToro Yes 
popcorn Yes 

Integrations

Asset Panda No 
ClickaTrader No 
EASY HR No 
FINOVATION No 
Five9 Yes 
HubSpot CRM No 
HubSpot Customer Platform No 
LXCRM No 
Microsoft Teams No 
Pipedrive No 
Popcorn Technology No 
Proftit CRM No 
Sirix No 
Skale CRM No 
Tradecloud One No 
Tradersoft No 
Zoho CRM No 
Zoiper No 
eToro No 
popcorn No 

Pricing Details

$36/user/month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

VoiceSpin

Founded

2005

Country

Israel

Website

www.voicespin.com

Vendor Details

Company Name

Ambi Labs

Founded

2025

Country

United States

Website

trywink.io

Product Features

Auto Dialer

Call Center Management Yes 
Call Recording Yes 
Call Reporting Yes 
Call Scripting Yes 
Lead Management Yes 
Power Dialer Yes 
Predictive Dialer Yes 
Preview Dialer Yes 
Progressive Dialer Yes 
Surveys Yes 

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database Yes 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

Cloud PBX

Call Recording Yes 
Call Routing Yes 
IVR / Voice Recognition Yes 
Ring Groups Yes 
SIP Trunking Yes 
Virtual Extensions Yes 
Web Conferencing Yes 

Product Features

Alternatives

Alternatives

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