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Average Ratings 2 Ratings

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support

Description

VocalLabs creates and operates a voice AI engine that powers lifelike AI voice agents for various applications, including sales calls, customer service, lead qualification, collections, and surveys. Companies can streamline both incoming and outgoing calls across phone, web, and mobile platforms, while partners have the opportunity to establish their own voice AI brand using the provided platform. The service is fully customizable, allowing businesses to display their logo on the console, utilize their domain for calls, and have their branding on reports, all while ensuring multi-tenant client isolation with flexible billing options based on usage. Calls are managed through numbers in over 50 countries using SIP, WebRTC, and PSTN, boasting an impressive 99.9% uptime, along with features such as automatic failover and the ability to scale as needed. Users can route any call to various providers, including OpenAI, Deepgram, and ElevenLabs, and can distribute live traffic among multiple models. Additionally, developers can access a suite of tools, including REST APIs, webhooks, SDKs for JavaScript, TypeScript, and Python, as well as an MCP server designed for integration with Claude, Cursor, and VS Code Copilot, further enhancing the platform's versatility.

Description

The nPathi AI Agent represents an advanced voice AI solution that seamlessly integrates with ViciDial, allowing it to handle campaigns in a manner akin to human agents, while providing complete visibility through the ViciDial dashboard. Notable features include: - Seamless integration with ViciDial, where AI agents function as standard agents within campaigns - A user-friendly Visual Pathway Builder for effortless conversation design using drag-and-drop functionality - Real-time monitoring capabilities along with disposition codes - Over 260 OAuth integrations with various services like CRM systems, calendars, and webhooks - Support for more than 100 languages to cater to diverse demographics - Extremely low latency with response times under 500 milliseconds - Efficient lead routing and qualification processes - Automatic updates to CRM systems following calls - Comprehensive call recording and transcription services - The ability to scale operations to manage over 2000 concurrent calls These agents are particularly effective for a range of applications, including outbound sales, lead qualification, setting appointments, conducting customer surveys, sending payment reminders, reactivating dormant accounts, and providing customer support. By deploying these AI agents, organizations can ensure their calls are managed around the clock, allowing human agents to dedicate their time to more strategic and high-value interactions.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Bigin by Zoho CRM No 
Bitrix24 No 
GoHighLevel No 
Google No 
Kommo No 
Microsoft 365 No 
Salesforce No 
Shopify No 
Slack No 
TikTok Shop No 
VICIdial No 
Zendesk No 

Integrations

Bigin by Zoho CRM Yes 
Bitrix24 Yes 
GoHighLevel Yes 
Google Yes 
Kommo Yes 
Microsoft 365 Yes 
Salesforce Yes 
Shopify Yes 
Slack Yes 
TikTok Shop Yes 
VICIdial Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$49/month
15 minutes included free
✅
Unlimited AI agents
✅
Unlimited pathways
✅
Calendar synchronization
✅
Webhook GET & POST
✅
OAuth integrations
✅
Community support
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

VocalLabs

Country

India

Website

vocallabs.ai

Vendor Details

Company Name

nPathi

Founded

2024

Country

Romania

Website

nPathi.com

Product Features

Product Features

Alternatives

No Alternatives

Alternatives

VICIdial Reviews

VICIdial

Vicidial Group