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Description
See exactly who's calling, who's answering, and how your phone system is performing — without wrestling with raw CDRs or clunky built-in tools. VoIP Detective turns the call data from Cisco CallManager (CUCM), Cisco CUBE, Webex Calling, and Microsoft Teams into clear, searchable reports that anyone on your team can use.
Because it installs as a virtual machine inside your own environment, your call records stay on your infrastructure — nothing is shipped off to a vendor cloud. Most teams have it deployed and pulling reports within half an hour.
Managers can run their own team and call-activity reports without help from IT, while administrators get the depth they need: inbound, outbound, and hunt-group reporting (including who answered and which calls were abandoned), busy-hour analysis for staffing, network-quality troubleshooting by jitter, latency, and packet loss, gateway capacity planning, and endpoint utilization to reclaim unused licenses.
The free Lite edition never expires and places no limit on users or devices. VoIP Detective Pro unlocks unlimited data retention, scheduled report delivery, emergency-call alerts, GDPR phone-number masking, CUBE analytics, and a live UCCX wallboard — all at a single flat yearly rate that doesn't change with the size of your deployment.
Description
eComFax offers a cloud-based solution for virtual faxing and advanced messaging, enabling organizations to efficiently send and receive faxes, SMS, and certified SMS from any device with internet access. This service allows users to operate through email or an online platform, eliminating the need for traditional fax servers, dedicated phone lines, and physical resources like paper and toner. By supporting remote teams, eComFax ensures that documents can be accessed on computers, tablets, and smartphones, while centralized archives make it easy to track sent and received communications and their statuses. Furthermore, eComFax integrates seamlessly with Microsoft Teams and Cisco Webex via eBot, allowing users to manage faxes, SMS, notifications, traffic lists, and archives alongside their calls, meetings, and chats in a unified workspace. Additionally, its RESTful API and Node.js SDK empower businesses and software developers to securely incorporate faxing capabilities into various applications, such as ERP, CRM, and EHR systems, enhancing overall operational efficiency. This versatility makes eComFax a valuable tool for modern organizations looking to streamline their communication processes.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Microsoft Teams
Yes
Cisco Unified Border Element (CUBE)
Yes
Cisco Unified Communications Manager
Yes
Cisco Unified Contact Center
Yes
Cisco Unity Connection
Yes
Cisco Webex
No
Cisco Webex Calling
Yes
Exa PACS
No
HP Advance
No
Microsoft Dynamics 365
No
Integrations
Microsoft Teams
Yes
Cisco Unified Border Element (CUBE)
No
Cisco Unified Communications Manager
No
Cisco Unified Contact Center
No
Cisco Unity Connection
No
Cisco Webex
Yes
Cisco Webex Calling
No
Exa PACS
Yes
HP Advance
Yes
Microsoft Dynamics 365
Yes
Pricing Details
$0
VoIP Detective Free is 100% free, forever — no expiration, and no limit on users or devices.
VoIP Detective Pro is a flat $1,499 USD/year. One price covers it all: CUCM, CUBE, Webex Calling, and Microsoft Teams reporting, with unlimited devices, users, reports, and administrators — no per-seat fees, no per-device fees, and no sales quote required. Pro also adds unlimited data retention, scheduled email reports, emergency-call alerts, GDPR number masking, and a UCCX wallboard.
VoIP Detective Pro is a flat $1,499 USD/year. One price covers it all: CUCM, CUBE, Webex Calling, and Microsoft Teams reporting, with unlimited devices, users, reports, and administrators — no per-seat fees, no per-device fees, and no sales quote required. Pro also adds unlimited data retention, scheduled email reports, emergency-call alerts, GDPR number masking, and a UCCX wallboard.
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
VoIP Detective
Founded
2019
Country
United States
Website
www.voipdetective.com
Vendor Details
Company Name
eComFax
Country
United States
Website
www.ecomfax.com
Product Features
Call Tracking
CRM
Yes
Call Log
Yes
Call Recording
No
Call Routing
Yes
Caller Identification
Yes
Campaign Management
No
Conversion Tracking
No
IVR / Voice Recognition
No
Keyword Tracking
No
VoIP Monitoring
Alerts / Notifications
Yes
Call Detail Record (CDR) Analysis
Yes
Call Quality Monitoring
Yes
IP SLA Monitoring
No
Jitter Testing
Yes
Latency Monitoring
Yes
MOS Monitoring
Yes
Packet Loss Monitoring
Yes
QoS Monitoring
Yes
Reporting / Analytics
Yes
Troubleshooting
Yes
Product Features
Online Fax
Alerts / Notifications
No
Cloud Storage
No
Electronic Signature
No
Fax via Email
No
HIPAA Compliant
No
Large File Support
No
Local Phone Numbers
No
Mobile Access
No
Toll Free Numbers
No