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Average Ratings 0 Ratings

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support

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Description

See exactly who's calling, who's answering, and how your phone system is performing — without wrestling with raw CDRs or clunky built-in tools. VoIP Detective turns the call data from Cisco CallManager (CUCM), Cisco CUBE, Webex Calling, and Microsoft Teams into clear, searchable reports that anyone on your team can use. Because it installs as a virtual machine inside your own environment, your call records stay on your infrastructure — nothing is shipped off to a vendor cloud. Most teams have it deployed and pulling reports within half an hour. Managers can run their own team and call-activity reports without help from IT, while administrators get the depth they need: inbound, outbound, and hunt-group reporting (including who answered and which calls were abandoned), busy-hour analysis for staffing, network-quality troubleshooting by jitter, latency, and packet loss, gateway capacity planning, and endpoint utilization to reclaim unused licenses. The free Lite edition never expires and places no limit on users or devices. VoIP Detective Pro unlocks unlimited data retention, scheduled report delivery, emergency-call alerts, GDPR phone-number masking, CUBE analytics, and a live UCCX wallboard — all at a single flat yearly rate that doesn't change with the size of your deployment.

Description

Utilize a tailored portal to manage and configure your services, designed specifically to align with your network management style. Instantly access comprehensive information regarding your services in a centralized location, equipped with vital tools that facilitate the optimization and management of your network. Furthermore, assistance is just a click away whenever you require it. Routine tasks such as adding users or locations can now be accomplished in mere minutes rather than taking several days. Gain an interactive perspective on network latency, packet loss, and jitter by location, complemented by customizable reporting tools. The WE Connect platform also offers a mobile application that provides all features available in the desktop version. Companies similar to yours rely on Windstream Enterprise as their sole provider for a robust network and a distinguished array of connectivity, collaboration, and security services. This is all backed by a dedicated team of technology professionals whose success is intrinsically linked to ensuring complete satisfaction for our clients, fostering strong, long-term partnerships. By choosing Windstream, you not only enhance your network performance but also invest in a future of reliable connectivity and support.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Cisco Unified Border Element (CUBE) Yes 
Cisco Unified Communications Manager Yes 
Cisco Unified Contact Center Yes 
Cisco Unity Connection Yes 
Cisco Webex Calling Yes 
KonnectzIT No 
Microsoft Teams Yes 

Integrations

Cisco Unified Border Element (CUBE) No 
Cisco Unified Communications Manager No 
Cisco Unified Contact Center No 
Cisco Unity Connection No 
Cisco Webex Calling No 
KonnectzIT Yes 
Microsoft Teams No 

Pricing Details

$0
VoIP Detective Free is 100% free, forever — no expiration, and no limit on users or devices.

VoIP Detective Pro is a flat $1,499 USD/year. One price covers it all: CUCM, CUBE, Webex Calling, and Microsoft Teams reporting, with unlimited devices, users, reports, and administrators — no per-seat fees, no per-device fees, and no sales quote required. Pro also adds unlimited data retention, scheduled email reports, emergency-call alerts, GDPR number masking, and a UCCX wallboard.
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

VoIP Detective

Founded

2019

Country

United States

Website

www.voipdetective.com

Vendor Details

Company Name

Windstream Enterprise

Founded

2006

Country

United States

Website

www.windstreamenterprise.com/we-connect/

Product Features

Call Tracking

CRM Yes 
Call Log Yes 
Call Recording No 
Call Routing Yes 
Caller Identification Yes 
Campaign Management No 
Conversion Tracking No 
IVR / Voice Recognition No 
Keyword Tracking No 

VoIP Monitoring

Alerts / Notifications Yes 
Call Detail Record (CDR) Analysis Yes 
Call Quality Monitoring Yes 
IP SLA Monitoring No 
Jitter Testing Yes 
Latency Monitoring Yes 
MOS Monitoring Yes 
Packet Loss Monitoring Yes 
QoS Monitoring Yes 
Reporting / Analytics Yes 
Troubleshooting Yes 

Product Features

Mobility

App Management No 
Barcode Scanning No 
Compliance Management No 
Content Management No 
Data Collection No 
Data Management No 
File Management No 
Forms Automation No 
Mobile Messaging No 
Remote Access No 
Remote Systems Monitoring No 

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