Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Transform your compliance operations to confidently navigate financial services and trading regulations. To reduce effort, track trends and mitigate liability, capture and retrieve recordings quickly even in unstructured content and improve compliance, For quality management, compliance, liability protection and quality control purposes, organizations have been recording interactions between customers and employees for a long time. These recordings can contain a lot of valuable information, but it can be difficult to extract actionable intelligence quickly. Verint Interaction recording is a prepackaged solution that allows couples to record calls with the power speech processing. This will help you get more value from captured interactions. Verint Cloud Interaction Recording allows you to capture, index and archive interactions across voice, chat, video, social media, face–to-face, and other unified communication channels.
Description
A speech analytics solution that helps businesses extract valuable insights from telephone calls. Speech Analytics: Reduce costs and improve customer service Analyze millions of calls to uncover customer insights and improve your contact center performance in cloud. Analyzing customer calls can reveal more about your business than any other method. Call recordings can provide rich insights into customer satisfaction, customer turnover, competitive intelligence, service issues and agent performance, as well as campaign effectiveness. The sheer volume of calls is overwhelming the contact center's ability manually review and analyze. Manual review can only process a small fraction of calls with uncomplicated analysis. There must be a better way. Verint Speech Analytics can analyze 100% of your recorded calls and transcribe them. This will help you uncover valuable intelligence. Verint uses its unparalleled expertise and experience to continuously drive innovation and improve accuracy.
API Access
Has API
No
API Access
Has API
No
Integrations
Mobile2CRM
No
Pricing Details
$500 one-time payment
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Verba Technologies
Founded
2010
Country
United States
Website
www.verba.com
Vendor Details
Company Name
Verint
Founded
1994
Country
United States
Website
www.verint.com/speech-analytics/
Product Features
Call Recording
Archiving
Yes
Call Sharing
Yes
Distributed Call Recording
Yes
Event Triggered Recording
Yes
File Transfer
Yes
Instant Retrieval
Yes
On-Demand Recording
Yes
Recording Bookmarking
Yes
Scheduled Recording
Yes
Screen Activity Recording
Yes
Video Call Recording
Yes
Product Features
Speech Analytics
Automatic Transcription
Yes
Call Center Management
Yes
Call Recording
Yes
Customer Experience Management
Yes
Data Security
No
Natural Language Processing
No
Predictive Analytics
Yes
Self-Service Search
No
Sentiment Analysis
No
Surveys & Feedback
Yes