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Average Ratings 0 Ratings

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features
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support

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Description

Transform your compliance operations to confidently navigate financial services and trading regulations. To reduce effort, track trends and mitigate liability, capture and retrieve recordings quickly even in unstructured content and improve compliance, For quality management, compliance, liability protection and quality control purposes, organizations have been recording interactions between customers and employees for a long time. These recordings can contain a lot of valuable information, but it can be difficult to extract actionable intelligence quickly. Verint Interaction recording is a prepackaged solution that allows couples to record calls with the power speech processing. This will help you get more value from captured interactions. Verint Cloud Interaction Recording allows you to capture, index and archive interactions across voice, chat, video, social media, face–to-face, and other unified communication channels.

Description

It is easy to get lost in the shuffle of AI trends and buzzwords. You need a map to help you navigate the world of AI. Your company must know how automation can best benefit your bottom line, employees productivity, and the customer experience. Verint AI Blueprint™ allows you to determine which conversational AI use case will generate immediate ROI and long-term enterprise value. AI Blueprint, which is a team of experts from Verint, generates a roadmap to ensure your automation's continued success and improvement. It also highlights business opportunities based upon your customers' data. AI Blueprint will help you navigate the process of building enterprise-grade chatbots and conversational AI. While it's easy to believe in AI, without proper planning, you run the risk of launching conversational AI initiatives that don't address your customers' needs.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS) No 
Avaya Experience Platform No 
Behavox No 
Cisco Secure Cloud Analytics No 
Five9 No 
Genesys Cloud CX No 
IBM Cloud No 
Microsoft 365 No 
NEC UNIVERGE No 
NovelVox Agent Accelerator No 
ORM Technologies No 
Roads ERP No 
SAP Cloud Platform No 
Salesforce No 
Servion Customer Engagement Hub No 
Sitecore No 
TELUS Digital No 
Wipro Cloud Studio No 
adepsi No 

Integrations

Amazon Web Services (AWS) Yes 
Avaya Experience Platform Yes 
Behavox Yes 
Cisco Secure Cloud Analytics Yes 
Five9 Yes 
Genesys Cloud CX Yes 
IBM Cloud Yes 
Microsoft 365 Yes 
NEC UNIVERGE Yes 
NovelVox Agent Accelerator Yes 
ORM Technologies Yes 
Roads ERP Yes 
SAP Cloud Platform Yes 
Salesforce Yes 
Servion Customer Engagement Hub Yes 
Sitecore Yes 
TELUS Digital Yes 
Wipro Cloud Studio Yes 
adepsi Yes 

Pricing Details

$500 one-time payment
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Verba Technologies

Founded

2010

Country

United States

Website

www.verba.com

Vendor Details

Company Name

Verint

Founded

1994

Country

United States

Website

www.verint.com/case-studies/successful-plan-enterprise-chatbot/

Product Features

Call Recording

Archiving Yes 
Call Sharing Yes 
Distributed Call Recording Yes 
Event Triggered Recording Yes 
File Transfer Yes 
Instant Retrieval Yes 
On-Demand Recording Yes 
Recording Bookmarking Yes 
Scheduled Recording Yes 
Screen Activity Recording Yes 
Video Call Recording Yes 

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Alternatives

Alternatives

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