Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
VadaXchange PBX is our cloud-based business phone solution that operates either through hosting or on your VMware, featuring an adaptable and economical pricing model that charges per license each month, eliminating the need for hardware purchases. Vadacom's cloud PBX stands out as it provides organizations with the benefits of a traditional PABX system while incorporating sophisticated unified communications capabilities, all without the requirement for outdated TDM systems or on-site servers. Users can oversee the entire phone system, including managing phone lines and directing business call flows, along with accessing a comprehensive contact center that includes ACD agents, call queues, detailed reporting, and the facility for call recordings and quality monitoring. The user-friendly Vadacom Buddy™ interface allows team members to customize their availability for calls, check who is available for transfers, and synchronize their mobile devices, desk phones, and calendars, all while enabling call recording and additional features. Furthermore, they can securely connect to the phone system from any web browser or conveniently utilize Buddy on their iPhone or Android smartphones, ensuring seamless communication on the go. This level of flexibility makes it easier than ever for teams to stay connected and organized.
Description
Vocal One represents the cutting-edge cloud-based communication solution offered by Vocal IP across the nation. This platform integrates a diverse array of communication tools for both mobile and desktop users, encompassing high-definition voice calls, messaging, web and video conferencing, SMS, and instant messaging, thereby establishing a comprehensive communication framework for enterprises. It facilitates smooth connectivity across various devices, including desk phones, laptops, tablets, and smartphones, enabling users to transition effortlessly between different environments, such as transferring a call from a desk phone to a mobile device without interruption. Additionally, Vocal IP provides advanced cloud-based omnichannel Call Center Software tailored for both enterprise and business clients nationwide. This software empowers customer engagement teams to efficiently handle multiple incoming inquiries at once, guaranteeing top-notch customer service. Furthermore, users can archive and store recordings in line with their specific requirements, and they can keep an unlimited number of messages, making the system both flexible and scalable for growing businesses. Overall, Vocal One enhances communication efficiency and improves the customer experience by leveraging innovative technology.
API Access
Has API
No
API Access
Has API
No
Integrations
Gong
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Vadacom
Country
New Zealand
Website
www.vadacom.com/page/vadacom-cloud-hosted-pbx-solution
Vendor Details
Company Name
Vocal IP
Founded
2006
Country
United States
Website
vocalip.com/voice/unified-communications/
Product Features
Business Phone Systems
Call Logging
Yes
Call Monitoring
Yes
Call Recording
Yes
Call Routing
Yes
Employee Directory
No
IVR / Voice Recognition
Yes
Mobile Access
No
Virtual Call Center
No
Web Conferencing
Yes
Cloud PBX
Call Recording
Yes
Call Routing
Yes
IVR / Voice Recognition
Yes
Ring Groups
Yes
SIP Trunking
No
Virtual Extensions
No
Web Conferencing
Yes
Product Features
Business Phone Systems
Call Logging
No
Call Monitoring
No
Call Recording
No
Call Routing
No
Employee Directory
No
IVR / Voice Recognition
No
Mobile Access
No
Virtual Call Center
No
Web Conferencing
No
Business VoIP
Call Parking
No
Call Recording
No
Contact Management
No
Encryption
No
IVR / Voice Recognition
No
Ring Groups
No
SIP Trunking
No
Unified Communications
No
Voice Quality Enhancement
No
Cloud PBX
Call Recording
No
Call Routing
No
IVR / Voice Recognition
No
Ring Groups
No
SIP Trunking
No
Virtual Extensions
No
Web Conferencing
No