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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

VICIhost provides a comprehensive suite of services including Inbound ACD, outbound predictive dialing, email management, customizable IVRs, skills-based agent routing, voicemail systems, complete call recording, and PBX capabilities among other features. Enhanced security measures are implemented with high-level data encryption that protects information from agents’ web browsers to the secure database back-end housed in our SSAE-16 certified hosting environments. We utilize strong encryption methods approved by NIST to ensure the safety of your data. Additionally, customers can access a secure IVR system to safely collect sensitive information such as credit card details. Each client benefits from dedicated physical servers located within our hosting facilities, where we maintain numerous servers specifically for our hosted call center operations. Our infrastructure relies exclusively on Tier-3 datacenters equipped with multiple internet backbone connections and backup power solutions, confirming the reliability of the services we provide. Thus, you can trust that your operations will run smoothly and securely at all times.

Description

Voxbay is a cloud-based platform that leverages AI to enhance telephony and unified communications for businesses, regardless of their size. This all-encompassing contact center solution includes features such as multilevel IVR, predictive dialing, virtual phone numbers, call masking, conferencing capabilities, live call monitoring and transfers, call recording, as well as management for leads and tickets. In addition, it offers SMS and WhatsApp messaging functions, paired with AI-driven routing for calls. The platform effortlessly connects with CRM systems like Zoho, ensuring that all interactions are logged automatically, and it provides access to virtual numbers in over 65 countries worldwide. Users benefit from real-time dashboards that track agent performance, receive automated notifications, and can integrate social media for a more holistic communication strategy. With an impressive uptime of 99.9%, strong security measures, and the ability to scale according to business needs, Voxbay significantly enhances both inbound and outbound communications while optimizing workflows and improving customer engagement through centralized management and intelligent data analytics. This combination of features positions Voxbay as a leader in the communication technology space, making it an invaluable asset for any growing business.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Pipedrive Yes 
Salesforce Yes 
Zoho CRM Yes 
Bitrix24 No 
Freshdesk No 
Gmail Yes 
Google Sheets Yes 
HubSpot CRM No 
Insightly Yes 
Lawmatics Yes 
LeadSquared No 
Mailchimp Yes 
Microsoft Teams No 
Odoo No 
Slack No 
Vtiger CRM Yes 
WhatsApp No 
WordPress Yes 
Workpex No 
Zendesk Yes 

Integrations

Pipedrive Yes 
Salesforce Yes 
Zoho CRM Yes 
Bitrix24 Yes 
Freshdesk Yes 
Gmail No 
Google Sheets No 
HubSpot CRM Yes 
Insightly No 
Lawmatics No 
LeadSquared Yes 
Mailchimp No 
Microsoft Teams Yes 
Odoo Yes 
Slack Yes 
Vtiger CRM No 
WhatsApp Yes 
WordPress No 
Workpex Yes 
Zendesk No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

Free
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

VICIhost

Founded

2003

Country

United States

Website

www.vicihost.com

Vendor Details

Company Name

Voxbay

Country

India

Website

voxbay.com

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database Yes 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

Predictive Dialer

Call Monitoring No 
Call Recording No 
Call Results No 
Call Transfer No 
Callback Scheduling No 
Campaign Specific Caller ID No 
Contact Management No 
FCC Compliance No 
FTC Compliance No 
Lead Capture No 
Lead Management No 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

Predictive Dialer

Call Monitoring No 
Call Recording No 
Call Results No 
Call Transfer No 
Callback Scheduling No 
Campaign Specific Caller ID No 
Contact Management No 
FCC Compliance No 
FTC Compliance No 
Lead Capture No 
Lead Management No 

Telephony

Auto-Dialer No 
Call Center Management No 
Call Monitoring No 
Contact Management No 
IVR / Voice Recognition No 
Inbound Reporting No 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP No 
Voice & Data Integration No 

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