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Description
All-in-one, highly customizable customer support and feedback software available in SaaS or on-Premise.
- Community Feedback Software
This tool helps you collect, organize, and manage your feedback and feature requests. Smart voting and commenting systems provide insights that can be used to create product development roadmaps.
Analytics and Insightful Reports help you to assess the efficiency of your support team and analyze customers' experiences.
-Help Desk for Ticketing
The feature-rich ticketing system provides a way to manage tickets using customizable statuses and tasks, private notes, comments and reports, as well as Kanban Boards. Smart system automation and notification rules can help reduce the workload for your support team and save money.
Description
Introducing smartQ—the dynamic visual task board tailored to accommodate any workflow seamlessly! It empowers you to distribute tasks effortlessly, monitor their advancement, and engage with your colleagues in a collaborative online environment. smartQ excels at managing tasks, issues, and tickets, allowing for customization that aligns with your specific workflow needs. Distinct from conventional project management tools that rely solely on task lists, smartQ features a groundbreaking Task Board view, often referred to as Kanban. This intuitive, whiteboard-style interface enhances workflow visualization and is particularly effective for tracking tickets. The Task Board simplifies resource management and helps identify bottlenecks, promoting a streamlined approach to project management. With smartQ, you can achieve greater efficiency and clarity in your projects, making it an invaluable asset for any team aiming for success.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Slack
Yes
8am
No
Azure DevOps
Yes
DeepL
Yes
Dropbox
No
Flowlu
Yes
Gmail
No
Google Drive
No
Google Translate
Yes
Google Workspace
Yes
Integrations
Slack
Yes
8am
Yes
Azure DevOps
No
DeepL
No
Dropbox
Yes
Flowlu
No
Gmail
Yes
Google Drive
Yes
Google Translate
No
Google Workspace
No
Pricing Details
$149.00/month/ 2 Agents
Including all the Enterprise-level features. Free setup assistance and training
Free Trial
Yes
Free Version
No
Pricing Details
$5 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
UseResponse
Founded
2012
Country
United States
Website
www.useresponse.com
Vendor Details
Company Name
Disarea
Founded
2007
Country
United States
Website
www.getsmartq.com
Product Features
Customer Feedback
Alerts / Notifications
Yes
Behavior Analytics
Yes
Bug Reports
Yes
Community Feedback Tools
Yes
Live Chat
Yes
Negative Feedback Management
Yes
Net Promoter Score (NPS)
Yes
Screenshot / Screen Capture
Yes
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
Yes
Website Feedback
Yes
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Idea Management
Activity Dashboard
Yes
Brainstorming
Yes
Collaboration
Yes
Creator Tracking
Yes
Idea Ranking
Yes
Project Tracking
Yes
Status Tracking
Yes
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
Yes
Collaboration
Yes
Content Management
Yes
Decision Tree
Yes
Discussion Boards
Yes
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes
Product Features
Kanban
Collaboration Tools
No
Dependency Tracking
No
KPI Monitoring
No
Milestone Tracking
No
Multi-Board
No
Prioritization
No
Project Planning
No
Roadmapping
No
Supports Scrum
No
Task Management
No
Time Tracking
No
Task Management
Collaboration
No
Create Subtasks
Yes
Gamification
No
Gantt Charts
No
Mobile Access
Yes
Percent-Complete Tracking
No
Progress Tracking
No
Recurring Tasks
No
Reporting/Analytics
Yes
Spreadsheet View
Yes
Task Board View
Yes
Task Planning
No
Task Scheduling
No
Task Tracking
No
Time Tracking
No
To-Do List View
Yes
