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Description
All-in-one, highly customizable customer support and feedback software available in SaaS or on-Premise.
- Community Feedback Software
This tool helps you collect, organize, and manage your feedback and feature requests. Smart voting and commenting systems provide insights that can be used to create product development roadmaps.
Analytics and Insightful Reports help you to assess the efficiency of your support team and analyze customers' experiences.
-Help Desk for Ticketing
The feature-rich ticketing system provides a way to manage tickets using customizable statuses and tasks, private notes, comments and reports, as well as Kanban Boards. Smart system automation and notification rules can help reduce the workload for your support team and save money.
Description
Votelane offers a dedicated feedback platform tailored for small SaaS ventures and independent creators. Users can effortlessly submit feature requests and cast votes using just their email address, eliminating the need for cumbersome account setups, which allows the requests to be prioritized based on popularity rather than getting overlooked in various communication channels. When a request is moved through the board, the public roadmap updates in real-time, reflecting its current status—whether it’s planned, in progress, or completed. Upon releasing updates, you can associate the fulfilled requests with the changelog, allowing users to see who advocated for each implemented idea. Additionally, an integrated widget enables users to submit ideas, report bugs, and provide feedback directly from within your application, ensuring that bug reports and suggestions remain confidential. The owner panel facilitates moderation in either a list or Kanban format, featuring options for status management, pinning, hiding, and note-taking. Boards can be hosted on a votelane.app subdomain or on your personalized domain with automatic TLS certification, and they come with options for privacy settings, supporting multiple languages including English, Polish, German, French, and Spanish. The pricing structure is straightforward and annual, charging $29.99 per year for up to five boards, with no additional fees based on user numbers, making it an accessible choice for budget-conscious developers. This streamlined approach not only enhances user engagement but also fosters a more organized way to track and implement feedback.
API Access
Has API
Yes
API Access
Has API
No
Screenshots View All
No images available
Integrations
Azure DevOps
Yes
DeepL
Yes
Facebook
Yes
Facebook Messenger
Yes
Flowlu
Yes
Google Play
Yes
Google Translate
Yes
Help Desk Migration
Yes
HubSpot CRM
Yes
HubSpot Marketing Hub
Yes
Integrations
Azure DevOps
No
DeepL
No
Facebook
No
Facebook Messenger
No
Flowlu
No
Google Play
No
Google Translate
No
Help Desk Migration
No
HubSpot CRM
No
HubSpot Marketing Hub
No
Pricing Details
$149.00/month/ 2 Agents
Including all the Enterprise-level features. Free setup assistance and training
Free Trial
Yes
Free Version
No
Pricing Details
$29.99/year
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
UseResponse
Founded
2012
Country
United States
Website
www.useresponse.com
Vendor Details
Company Name
Votelane
Founded
2026
Country
Poland
Website
votelane.app/
Product Features
Customer Feedback
Alerts / Notifications
Yes
Behavior Analytics
Yes
Bug Reports
Yes
Community Feedback Tools
Yes
Live Chat
Yes
Negative Feedback Management
Yes
Net Promoter Score (NPS)
Yes
Screenshot / Screen Capture
Yes
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
Yes
Website Feedback
Yes
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Idea Management
Activity Dashboard
Yes
Brainstorming
Yes
Collaboration
Yes
Creator Tracking
Yes
Idea Ranking
Yes
Project Tracking
Yes
Status Tracking
Yes
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
Yes
Collaboration
Yes
Content Management
Yes
Decision Tree
Yes
Discussion Boards
Yes
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes
Product Features
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
