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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

In today's fast-paced environment, it is essential for your managers to have access to the right technology to effectively perform their roles, lead their teams, and tackle everyday obstacles. Our comprehensive solutions aim to enhance workforce management in real-time, ensuring that your managers are equipped with the necessary expertise, training, and technology to make informed decisions. By partnering with us, your managers gain access to the essential tools that empower them to make better choices. Our innovative platform leverages advanced technology to streamline various tasks, including planning, scheduling, and managing time and attendance. Designed to provide real-time insights, our solutions enable managers to operate more efficiently from any location. With these capabilities, they can maximize the productivity of their existing staff while receiving valuable feedback to improve customer experiences. Ultimately, this leads to a significant enhancement in your overall business performance and success. Moreover, our commitment to ongoing support ensures that your managers are always prepared for the challenges ahead.

Description

You can quickly get a brilliant approach, smarter customer service and happier customers with a fast track. It takes only 30 seconds to capture the essential customer insights you need. The piHAPPINESS customer feedback tool is the fastest way for you to gauge customer satisfaction. The piHAPPINESS customer feedback app offers feedback-collecting Emoticons (NPS®, Dynamic Questionnaire, and feedback forms to track customers’ opinions and satisfaction levels. Our customer feedback platform allows you to increase your customer feedback response rates by dynamically changing the questions. Customers don't have to be annoyed by lengthy surveys. It is easy to create and customize questions according to your business needs. With effective customer feedback management, you can make your customers feel valued and cared for when they have any concerns, complaints or suggestions about your business.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$49.99 per user per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

UniFocus

Founded

1998

Country

United States

Website

www.unifocus.com

Vendor Details

Company Name

piHAPPINESS

Founded

2018

Country

United States

Website

www.pihappiness.com

Product Features

Attendance Tracking

Absence Management No 
Calendar Management No 
Employee Scheduling No 
Employee Time Clock No 
FMLA Tracking No 
Overtime Tracking No 
Reporting/Analytics Yes 
Self Service Portal Yes 
Time Tracking No 
Timesheets Yes 
Vacation / Leave Tracking Yes 

Customer Engagement

Analytics No 
Churn Management No 
Communication Management No 
Community Management No 
Content Syndication No 
Feedback Collection No 
Gamification No 
Live Chat No 
Video Content No 

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Customer Satisfaction

360 Degree Feedback No 
Analytics No 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection No 
Survey Management No 

Employee Engagement

Benchmarking No 
Cultural Alignment No 
Employee Awards No 
Employee Guides No 
Employee Recognition No 
Feedback Management No 
Goal Management No 
Health & Wellness Programs No 
Performance Management No 
Pulse Surveys No 

Employee Scheduling

Appointment Management No 
Automated Scheduling Yes 
Calendar Management No 
Employee Database Yes 
Group Scheduling No 
Messaging No 
Mobile Access No 
Payroll Management No 
Reporting/Analytics Yes 
Resource Management No 
Schedule Distribution No 
Scheduling No 
Shift Scheduling No 
Shift Swapping Yes 
Time Clock No 
Time Tracking No 
Vacation / Leave Tracking Yes 

Hospitality Property Management

Built-in Accounting No 
CRM No 
Catering No 
Employee Management Yes 
Extended Stay No 
Front Office Management No 
GDS / OTA Integration No 
Group Management No 
Guest Experience (GEM) No 
Housekeeping Management No 
Loyalty Program No 
Maintenance Management No 
Marketing Automation No 
Marketing Management No 
Multi-Property No 
Online Booking No 
Point of Sale (POS) No 
Reservations Management No 
Reviews Management No 
Single Property No 
Vacation Rental No 

Human Resources

360 Degree Feedback No 
Applicant Tracking No 
Attendance Management Yes 
Benefits Management No 
Career Development Planning No 
Compensation Management No 
Compliance Management Yes 
Employee Database Yes 
Employee Lifecycle Management No 
Onboarding No 
Payroll Management No 
Performance Management Yes 
Recruiting Management No 
Self Service Portal Yes 
Succession Planning No 
Time & Attendance Management Yes 
Time Off Management Yes 
Timesheets Yes 
Training Management No 

Internal Communications

App Integration No 
Blogs No 
Chat/Messaging No 
Email Management No 
Employee Directory No 
Event Calendar No 
Newsletter Management No 
Photo Gallery No 
Social Sharing No 
Survey Management No 
Telephony No 
Video Chat No 
Voice Chat No 

NPS

Survey

Custom Survey URLs No 
Data Analysis Tools No 
Email Marketing No 
Mobile Survey No 
Offline Response Collection No 
Paper Survey No 
Question Branching No 
Question Library No 
Site Intercept Survey No 
Skip Logic No 
Supports Audio / Images / Video No 

Time Clock

Biometric Recognition Yes 
Hourly Employee Tracking No 
Messaging No 
Mobile Access No 
Online Punch Card No 
Payroll Management No 
Punch card No 
Reporting/Analytics Yes 
Salaried Employee Tracking No 
Sick Leave Tracking Yes 
Vacation / Leave Tracking Yes 
Workstation Tracking No 

Workforce Management

Budgeting & Forecasting Yes 
Contractor Management No 
Employee Lifecycle Management No 
Labor Projection No 
Performance Appraisal No 
Recruiting Management No 
Scheduling No 
Skills Tracking Yes 
Time & Attendance Yes 
Variable Workforce Yes 

Product Features

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Customer Satisfaction

360 Degree Feedback Yes 
Analytics Yes 
Call Reporting No 
Complaint Monitoring Yes 
Feedback Collection Yes 
Survey Management Yes 

Customer Success

Account Alerts Yes 
Account Management Yes 
Communication Management No 
Customer Engagement Yes 
Customer Lifecycle Management No 
Health Score No 
Onboarding No 
Revenue Management No 
Usage Tracking / Analytics Yes 
Win / Loss Analysis No 

NPS

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