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features
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support

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Description

In today's fast-paced environment, it is essential for your managers to have access to the right technology to effectively perform their roles, lead their teams, and tackle everyday obstacles. Our comprehensive solutions aim to enhance workforce management in real-time, ensuring that your managers are equipped with the necessary expertise, training, and technology to make informed decisions. By partnering with us, your managers gain access to the essential tools that empower them to make better choices. Our innovative platform leverages advanced technology to streamline various tasks, including planning, scheduling, and managing time and attendance. Designed to provide real-time insights, our solutions enable managers to operate more efficiently from any location. With these capabilities, they can maximize the productivity of their existing staff while receiving valuable feedback to improve customer experiences. Ultimately, this leads to a significant enhancement in your overall business performance and success. Moreover, our commitment to ongoing support ensures that your managers are always prepared for the challenges ahead.

Description

Transform into a beloved brand by tailoring your customer interactions. Our comprehensive platform, backed by expert assistance, streamlines the daily tasks of your Customer Service and Marketing teams while enhancing engagement with your clientele. With an omnichannel solution for managing customer interactions, the path ahead is paved for love brands—those that thrive in the present and those aspiring to do so. We empower these brands to personalize their customer relationships, adding a unique flair that distinguishes them from the competition. Each customer presents a unique challenge for your teams to navigate, allowing you to quickly assemble a complete picture of their preferences and needs!

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Axialys No 
calldesk No 

Integrations

Axialys Yes 
calldesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

UniFocus

Founded

1998

Country

United States

Website

www.unifocus.com

Vendor Details

Company Name

Easiware

Founded

2008

Country

France

Website

www.easiware.com/en/

Product Features

Attendance Tracking

Absence Management No 
Calendar Management No 
Employee Scheduling No 
Employee Time Clock No 
FMLA Tracking No 
Overtime Tracking No 
Reporting/Analytics Yes 
Self Service Portal Yes 
Time Tracking No 
Timesheets Yes 
Vacation / Leave Tracking Yes 

Customer Engagement

Analytics No 
Churn Management No 
Communication Management No 
Community Management No 
Content Syndication No 
Feedback Collection No 
Gamification No 
Live Chat No 
Video Content No 

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Customer Satisfaction

360 Degree Feedback No 
Analytics No 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection No 
Survey Management No 

Employee Engagement

Benchmarking No 
Cultural Alignment No 
Employee Awards No 
Employee Guides No 
Employee Recognition No 
Feedback Management No 
Goal Management No 
Health & Wellness Programs No 
Performance Management No 
Pulse Surveys No 

Employee Scheduling

Appointment Management No 
Automated Scheduling Yes 
Calendar Management No 
Employee Database Yes 
Group Scheduling No 
Messaging No 
Mobile Access No 
Payroll Management No 
Reporting/Analytics Yes 
Resource Management No 
Schedule Distribution No 
Scheduling No 
Shift Scheduling No 
Shift Swapping Yes 
Time Clock No 
Time Tracking No 
Vacation / Leave Tracking Yes 

Hospitality Property Management

Built-in Accounting No 
CRM No 
Catering No 
Employee Management Yes 
Extended Stay No 
Front Office Management No 
GDS / OTA Integration No 
Group Management No 
Guest Experience (GEM) No 
Housekeeping Management No 
Loyalty Program No 
Maintenance Management No 
Marketing Automation No 
Marketing Management No 
Multi-Property No 
Online Booking No 
Point of Sale (POS) No 
Reservations Management No 
Reviews Management No 
Single Property No 
Vacation Rental No 

Human Resources

360 Degree Feedback No 
Applicant Tracking No 
Attendance Management Yes 
Benefits Management No 
Career Development Planning No 
Compensation Management No 
Compliance Management Yes 
Employee Database Yes 
Employee Lifecycle Management No 
Onboarding No 
Payroll Management No 
Performance Management Yes 
Recruiting Management No 
Self Service Portal Yes 
Succession Planning No 
Time & Attendance Management Yes 
Time Off Management Yes 
Timesheets Yes 
Training Management No 

Internal Communications

App Integration No 
Blogs No 
Chat/Messaging No 
Email Management No 
Employee Directory No 
Event Calendar No 
Newsletter Management No 
Photo Gallery No 
Social Sharing No 
Survey Management No 
Telephony No 
Video Chat No 
Voice Chat No 

NPS

Survey

Custom Survey URLs No 
Data Analysis Tools No 
Email Marketing No 
Mobile Survey No 
Offline Response Collection No 
Paper Survey No 
Question Branching No 
Question Library No 
Site Intercept Survey No 
Skip Logic No 
Supports Audio / Images / Video No 

Time Clock

Biometric Recognition Yes 
Hourly Employee Tracking No 
Messaging No 
Mobile Access No 
Online Punch Card No 
Payroll Management No 
Punch card No 
Reporting/Analytics Yes 
Salaried Employee Tracking No 
Sick Leave Tracking Yes 
Vacation / Leave Tracking Yes 
Workstation Tracking No 

Workforce Management

Budgeting & Forecasting Yes 
Contractor Management No 
Employee Lifecycle Management No 
Labor Projection No 
Performance Appraisal No 
Recruiting Management No 
Scheduling No 
Skills Tracking Yes 
Time & Attendance Yes 
Variable Workforce Yes 

Product Features

Contact Management

Activity Management No 
Appointment Management No 
Contact Database Yes 
Contact History No 
Contact Import/Export Yes 
Customer Pipeline No 
Email Marketing No 
Group Management No 
Interaction Tracking No 
Lead Management No 
Prospecting Tools No 
Sales Pipeline Management No 
Search / Filter Yes 
Segmentation No 
Shared Contacts No 
Social Media Integration No 

CRM

Calendar/Reminder System Yes 
Call Logging No 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring No 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals No 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management No 

Customer Engagement

Analytics Yes 
Churn Management No 
Communication Management Yes 
Community Management No 
Content Syndication No 
Feedback Collection Yes 
Gamification No 
Live Chat Yes 
Video Content No 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis No 
Trend Analysis Yes 

Customer Satisfaction

360 Degree Feedback Yes 
Analytics No 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection Yes 
Survey Management Yes 

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management Yes 
Email Management Yes 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics No 
Queue Management Yes 
Self Service Portal No 
Social Media Integration Yes 
Surveys & Feedback Yes 
Virtual Assistant No 
Workflow Management Yes 

Alternatives

Alternatives

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