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Description

Umanest streamlines property management and fosters accelerated organic growth. By transforming satisfied landlords and tenants into enthusiastic advocates for your brand, you can concentrate on expanding your business. You understand the immense effort required to manage a single tenancy and dedicate long hours to provide excellent residential property management services. However, frustration arises when operations falter unexpectedly and you remain unaware of potential problems. It often feels like a guessing game regarding your clients’ satisfaction levels, whether they are pleased or displeased. With our customer satisfaction management system, you gain the assurance that client concerns are identified swiftly and in real-time, allowing your team the opportunity to engage directly with solutions, initiate conversations, and alleviate any worries. Consequently, your property management operations can flow more seamlessly, ensuring that hidden issues are brought to light and addressed promptly, which ultimately enhances the overall experience for both landlords and tenants. This proactive approach not only improves service quality but also strengthens relationships with your clients.

Description

impact.com/advocate is a powerful loyalty and rewards platform that has revolutionized the way companies market to their customers. Some of the most innovative and fastest-growing brands in the world use impact.com/advocate to reward their customers, build loyalty communities, and accelerate revenue. Impact.com/advocate allows you to reward your customers in-app or out-of-app for any behavior. Then empower them to grow your customer base by referring others. Our rewards engine allows you to set unique conditions for earning rewards, create reward levels, and offer different rewards in order to create a custom program. Native integrations, enterprise security, fraud detection and multilingual support give you the power to grow with you.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Zapier Yes 
Adobe Marketo Engage No 
AppFolio Property Manager Yes 
AppsFlyer No 
Console Cloud Yes 
Crowdin No 
Facebook Yes 
Google Analytics No 
Google Business Profile Yes 
HubSpot Marketing Hub No 
LinkedIn Yes 
MRI Palace Yes 
PropertyMe Yes 
Recurly No 
Salesforce No 
Salesforce Marketing Cloud Account Engagement No 
Segment No 
Stripe No 
X (Twitter) Yes 
impact.com No 

Integrations

Zapier Yes 
Adobe Marketo Engage Yes 
AppFolio Property Manager No 
AppsFlyer Yes 
Console Cloud No 
Crowdin Yes 
Facebook No 
Google Analytics Yes 
Google Business Profile No 
HubSpot Marketing Hub Yes 
LinkedIn No 
MRI Palace No 
PropertyMe No 
Recurly Yes 
Salesforce Yes 
Salesforce Marketing Cloud Account Engagement Yes 
Segment Yes 
Stripe Yes 
X (Twitter) No 
impact.com Yes 

Pricing Details

$0.49 per property per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Umanest

Founded

2020

Country

New Zealand

Website

www.umanest.com

Vendor Details

Company Name

impact.com

Founded

2015

Country

United States

Website

impact.com/advocate

Product Features

Business Performance Management

Ad Hoc Reports No 
Ad hoc Analysis No 
Budgeting & Forecasting No 
Consolidation / Roll-Up No 
Dashboard Yes 
Key Performance Indicators Yes 
Predictive Analytics No 
Qualitative Analysis No 
Quantitative Analysis No 
Scorecarding No 
Strategic Planning No 

Customer Advocacy

Advocate Management No 
Campaign Management No 
Communication Management Yes 
Community Management No 
Gamification No 
Referral Tracking Yes 
Reporting/Analytics Yes 
Rewards Program Yes 
Social Engagement No 

Customer Communications Management

Batch Communications No 
Chat / Messaging No 
Content Management No 
Email Distribution No 
Interactive Content No 
Multi-Channel Communications No 
On-Demand Communications No 
Personalization No 
Print Management No 
Template Management No 
Video Content No 

Customer Engagement

Analytics No 
Churn Management Yes 
Communication Management Yes 
Community Management No 
Content Syndication No 
Feedback Collection No 
Gamification No 
Live Chat No 
Video Content No 

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management Yes 
Text Analysis No 
Trend Analysis No 

Customer Loyalty

CRM No 
Corporate Memberships No 
Customer Activity Tracking No 
Discount Management No 
Gift Card System No 
Loyalty Card System No 
Member Portal No 
Membership Management No 
No-Card Loyalty System No 
Referral Tracking Yes 
Rewards Management Yes 

Customer Satisfaction

360 Degree Feedback No 
Analytics No 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection No 
Survey Management No 

Customer Success

Account Alerts No 
Account Management No 
Communication Management Yes 
Customer Engagement Yes 
Customer Lifecycle Management No 
Health Score No 
Onboarding No 
Revenue Management No 
Usage Tracking / Analytics No 
Win / Loss Analysis No 

Loyalty Management

CRM No 
Customer Activity Tracking No 
Discount Management No 
Gift Card System No 
Loyalty Card System No 
Member Portal No 
Membership Management No 
No-Card Loyalty System No 
Referral Tracking Yes 
Rewards Management Yes 
White Label No 

NPS

Performance Management

360 Degree Feedback No 
Compensation Management No 
Custom Rating Scales No 
Customizable Templates Yes 
Individual Development Plans No 
On-going Performance Tracking Yes 
Peer Appraisals No 
Review Cycle Tracking No 
Self Service Portal No 
Self-Appraisals No 
Skills Assessments No 
Weighted Performance Measures No 

Referral

Affiliate Marketing No 
Campaign Management No 
Contact Management No 
Employee Referral Management No 
Feedback Management Yes 
Lead Engagement No 
Loyalty Program Yes 
Referral Tracking Yes 
Rewards Management Yes 

Reputation Management

Campaign Management No 
Gamification No 
Response Management No 
Review Generation No 
Review Monitoring No 
Sentiment Analysis No 
Social Media Metrics No 
Social Media Monitoring No 
White Label No 

Review Management

Campaign Management No 
Dashboard Yes 
Negative Feedback Management Yes 
Response Management No 
Review Monitoring No 
Review Notification No 
Review Request No 
Sentiment Analysis No 
Social Sharing No 
White Label No 

Product Features

Advocacy

Advocate Management Yes 
Campaign Management Yes 
Customer Advocacy Yes 
Event Triggered Actions Yes 
Forms Management Yes 
Legislation Tracking No 
Petition Management No 
Political Advocacy No 
Rewards Program Yes 
Social Engagement Yes 

Affiliate

Affiliate Management Yes 
Affiliate Tracking Yes 
Banner Management Yes 
Commission Management Yes 
Contest Management Yes 
Coupon Management Yes 
Email / Newsletter Communication Yes 
Fraud Detection Yes 
Multi Level Marketing (MLM) No 
Multi-Language Yes 
Social Sharing Yes 

Customer Loyalty

CRM Yes 
Corporate Memberships No 
Customer Activity Tracking Yes 
Discount Management Yes 
Gift Card System Yes 
Loyalty Card System No 
Member Portal Yes 
Membership Management Yes 
No-Card Loyalty System Yes 
Referral Tracking Yes 
Rewards Management Yes 

Influencer Marketing

CRM Yes 
Campaign Management Yes 
Faceted Search / Filtering Yes 
Influencer Discovery No 
Payment Tracking Yes 
ROI Tracking Yes 
Social Media Monitoring Yes 

Loyalty Management

CRM Yes 
Customer Activity Tracking Yes 
Discount Management Yes 
Gift Card System Yes 
Loyalty Card System No 
Member Portal Yes 
Membership Management Yes 
No-Card Loyalty System Yes 
Referral Tracking Yes 
Rewards Management Yes 
White Label No 

Referral

Affiliate Marketing Yes 
Campaign Management Yes 
Contact Management Yes 
Employee Referral Management Yes 
Feedback Management Yes 
Lead Engagement Yes 
Loyalty Program Yes 
Referral Tracking Yes 
Rewards Management Yes 

Reputation Management

Campaign Management Yes 
Gamification Yes 
Response Management No 
Review Generation No 
Review Monitoring Yes 
Sentiment Analysis No 
Social Media Metrics No 
Social Media Monitoring Yes 
White Label No 

Alternatives

Alternatives

CXONCLOUD Reviews

CXONCLOUD

UNLOC Ltd.