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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Trust+ is an innovative call recording solution that allows recordings to be shared directly with callers. This service not only enhances customer convenience but also promotes exceptional transparency, reinforces trust, and serves as a significant competitive advantage in the market. Seamlessly integrated with your IVR system, Trust+ empowers callers to decide if they want their conversation with the contact center to be recorded. When a caller selects this option, the conversation is captured and securely stored within the Trust+ platform. Additionally, the caller receives an SMS notification detailing where they can easily access their recording. Trust+ is ideal for any organization prioritizing high-quality customer service, spanning various industries such as telecommunications, utilities, travel, hospitality, logistics, government, finance, and healthcare, thus ensuring a broad applicability across diverse sectors. This versatile tool not only enhances the customer experience but also strengthens the relationship between service providers and their clients.

Description

Fonio serves as an AI-driven phone assistant that operates continuously, managing calls and conversations with a level of human-like responsiveness. It is capable of receiving incoming calls, interpreting the requests of each caller, addressing frequently asked questions, gathering organized information, escalating urgent matters or specialized questions, arranging appointments, and providing transcripts or callback notes when staff members are unavailable. Businesses have the flexibility to customize the assistant's voice, language preferences, greeting message, in-call actions, escalation procedures, and post-call processes without needing to write any code. Additionally, Fonio efficiently manages multiple calls simultaneously, which helps teams minimize missed calls and reduce wait times during peak hours. Its multilingual capabilities encompass over 35 languages, enabling it to automatically identify the language spoken by the caller, respond suitably, and even switch languages mid-conversation if necessary. The assistant seamlessly integrates with various calendar tools, customer relationship management systems, databases, and internal platforms via native integrations and APIs, facilitating tasks such as checking availability, retrieving data, and logging information. With Fonio's advanced features, businesses can enhance their communication efficiency and improve overall customer satisfaction.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Cal.com No 
Calendly No 
HubSpot CRM No 
Mailchimp No 
Make No 
Notion No 
Salesforce No 
Slack No 
Trello No 
WhatsApp No 
monday CRM No 
n8n No 

Integrations

Cal.com Yes 
Calendly Yes 
HubSpot CRM Yes 
Mailchimp Yes 
Make Yes 
Notion Yes 
Salesforce Yes 
Slack Yes 
Trello Yes 
WhatsApp Yes 
monday CRM Yes 
n8n Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Pricing Details

€99 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

ServeMeBest

Founded

2013

Country

Bahrain

Website

www.servemebest.com/products/trustplus/

Vendor Details

Company Name

fonio

Founded

2024

Country

Austria

Website

www.fonio.ai/

Product Features

Call Recording

Archiving Yes 
Call Sharing Yes 
Distributed Call Recording No 
Event Triggered Recording No 
File Transfer No 
Instant Retrieval Yes 
On-Demand Recording Yes 
Recording Bookmarking No 
Scheduled Recording No 
Screen Activity Recording No 
Video Call Recording No 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Alternatives

Alternatives

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