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Average Ratings 0 Ratings
Description
TrueDEM, developed by panagenda, serves as a specialized Digital Experience Monitoring (DEM) tool tailored for Microsoft 365 ecosystems. This solution empowers IT departments with comprehensive insights into the actual user experiences across various Microsoft applications such as Teams, Outlook, SharePoint, and OneDrive, by linking network performance, device health metrics (including CPU, memory, and disk usage), Wi-Fi quality, and the operational status of Microsoft 365 services into a unified and actionable dashboard. By identifying issues like poor call quality in Teams, delays in application loading, and subpar network conditions before they escalate into help desk requests, TrueDEM allows IT teams to address problems using concrete root-cause analysis rather than relying on speculation. Moreover, it facilitates both agent-based endpoint monitoring and collects data from synthetic and real-user telemetry, enabling it to track trends and anomalies week over week, while also providing detailed reports on adoption rates, engagement levels, and experience benchmarks across various sites, departments, or the entire organization. Ultimately, TrueDEM enhances the overall digital experience by ensuring that IT teams are equipped with the necessary tools to monitor and optimize user interactions within the Microsoft 365 framework.
Description
The Ymonitor Platform provides organizations with the technology, processes, and expertise necessary to excel in IT Operations Management (ITOM). Its components are offered as a managed service through the Sentia Control Center in conjunction with on-site performance specialists. Every implementation of the Ymonitor Platform begins with the essentials component, which is crucial for all customers initiating IT performance monitoring. This component enables monitoring of all applications across various connections, locations, and devices. It serves as a single point of truth that encompasses all layers of IT and business, accessible via desktop, tablet, and mobile. Users can identify data trends, spot anomalies, and link multiple data sources through the API. Alerts are sent via email and SMS, allowing for proactive measures to be taken before any impact is felt by end-users. Additionally, performance data is indexed to assess the quality of IT services effectively. To provide an objective evaluation of application performance, Sentia focuses on measuring from the end-user's perspective, ensuring an accurate reflection of user experience. This comprehensive approach empowers organizations to optimize their IT operations and enhance overall service delivery.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Amazon Web Services (AWS)
No
Google Cloud Platform
No
Microsoft Azure
No
Microsoft OneDrive
Yes
Microsoft Outlook
Yes
Microsoft SharePoint
Yes
Microsoft Teams
Yes
Integrations
Amazon Web Services (AWS)
Yes
Google Cloud Platform
Yes
Microsoft Azure
Yes
Microsoft OneDrive
No
Microsoft Outlook
No
Microsoft SharePoint
No
Microsoft Teams
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
panagenda GmbH
Founded
2007
Country
Germany
Website
www.panagenda.com
Vendor Details
Company Name
Sentia
Founded
1999
Country
Netherlands
Website
sentia.com/technology/performance-management-software/ymonitor-platform/
Product Features
Product Features
IT Management
Capacity Monitoring
No
Compliance Management
No
Event Logs
No
Hardware Inventory
No
IT Budgeting
No
License Management
No
Patch Management
No
Remote Access
No
Scheduling
No
Software Inventory
No
User Activity Monitoring
No